Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Timeline
Generic
Okuhle Ngumbela

Okuhle Ngumbela

Departmental Administrator
Durban

Work Preference

Desired Job Title

Departmental Assistant: Research Management and KnowledgeActing Executive Assistant to the COOAdministration Mid-Management: Mid Admin ControllerAdministration: Office Admin Support to the COOEducator’s Assistant

Work Type

Full Time

Location Preference

On-SiteHybrid
Location: Durban, ZA
Open to relocation: Yes

Salary Range

199000/yr - 1990005/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveTeam Building / Company Retreats

Summary

I am a driven and dedicated professional with a strong passion for people, service excellence, and organizational growth. With a proven ability to thrive in dynamic environments, I bring integrity, reliability, and a high level of competence to every role I undertake. My goal is to continuously grow within my career, contribute meaningfully to the success of the organization, and add value to the industry as a whole. I have developed a diverse and practical skill set, including strategic problem-solving, efficient task delegation, strong organizational and communication skills, and team collaboration. I am a committed team player who takes pride in upholding the company’s brand and values, with a consistent focus on delivering measurable results and improving return on investment (ROI)..

Overview

4
4
Languages
14
14
years of professional experience

Work History

Departmental Assistant: Research Management and Knowledge

KwaZulu Natal Tourism and Film Authority
Durban
08.2025 - Current
  • Provided comprehensive administrative support to research management teams, ensuring efficient coordination of research projects and documentation.
  • Managed and prioritized research-related tasks and schedules to meet strict deadlines and organizational objectives.
  • Compiled, edited, and verified research reports and knowledge management documents for accuracy and timely submission.
  • Conducted preliminary research and gathered relevant information to support decision-making and report writing.
  • Implemented and maintained internal controls and knowledge management systems to safeguard research data and ensure compliance with policies.
  • Collaborated with senior management to monitor progress on strategic research initiatives and prepared detailed reports for executive review.
  • Tracked and monitored progress of research management projects ensuring alignment with strategic objectives and timely completion of deliverables.
  • Coordinated communication between research teams and executive management to facilitate knowledge sharing and resolution of operational issues.
  • Developed and maintained knowledge repositories and documentation systems to enhance accessibility and retrieval of research data and institutional knowledge.
  • Coordinated and managed the compilation of departmental knowledge assets, ensuring all data was systematically organized and readily accessible for research and strategic planning purposes.
  • Facilitated interdepartmental communication to synchronize research objectives and knowledge management strategies, thereby enhancing collaborative efforts and information flow.
  • Monitored compliance with research governance policies, providing training and support to staff to uphold data integrity and ethical standards in knowledge management initiatives.
  • Coordinated the scheduling and logistics of departmental research meetings and workshops, ensuring smooth communication and collaboration among research stakeholders.
  • Assisted in the development and monitoring of compliance with departmental research protocols and knowledge management policies to maintain data integrity and security.
  • Supported the compilation and analysis of data for departmental knowledge management reports, aiding in strategic planning and operational decision-making.
  • Coordinated the preparation and submission of performance and strategic risk reports, ensuring alignment with organizational goals and facilitating informed decision-making by senior management.
  • Led initiatives to enhance internal control systems and fraud prevention strategies within the research management department, improving operational integrity and compliance.
  • Managed the scheduling and logistical arrangements for executive meetings and special projects related to research management, ensuring efficient communication and resource allocation.
  • Provided dedicated administrative assistance to support departmental research management and knowledge dissemination activities, ensuring efficient workflow and document management.
  • Collaborated with cross-functional teams to maintain and update knowledge management databases, improving information accessibility and utility for research and development purposes.
  • Assisted in organizing and coordinating departmental research initiatives and knowledge sharing sessions, contributing to enhanced collaboration and strategic alignment within the department.
  • Provided dedicated administrative support to the Chief Operations Officer in managing research management workflows and knowledge dissemination activities, ensuring seamless office operations.
  • Conducted in-depth preliminary research and compiled detailed reports to support strategic decision-making and continuous improvement within the research management department.
  • Implemented and monitored internal controls and compliance measures to maintain data integrity, reduce risks, and enhance the overall effectiveness of knowledge management processes.
  • Provided comprehensive administrative support to the Chief Operations Officer by managing and prioritizing research management tasks and timelines to ensure adherence to strategic objectives.
  • Conducted preliminary research and compiled detailed reports to facilitate informed decision-making and support departmental knowledge management strategies.
  • Established and maintained internal controls and risk management procedures to enhance the integrity and security of research data and departmental knowledge assets.
  • Streamlined the management of research documentation and knowledge assets, enhancing accessibility and supporting departmental research initiatives.
  • Facilitated effective communication between research teams and executive leadership by coordinating information flow and resolving operational challenges.
  • Monitored adherence to departmental research policies and governance standards, contributing to maintaining data integrity and ethical compliance in research activities.
  • Coordinated departmental research data archiving and retrieval systems to optimize knowledge management and ensure compliance with data governance standards.
  • Monitored and reported on the implementation of strategic research policies and knowledge management practices to support continuous improvement and accountability.
  • Led cross-departmental initiatives to streamline knowledge sharing processes, fostering an integrated research environment and enhancing information dissemination.
  • Coordinated the development and implementation of knowledge management frameworks to enhance research data organization and dissemination across the department.
  • Supported the creation and regular updating of strategic research management documentation, facilitating effective tracking of project milestones and compliance requirements.
  • Led the administration of departmental knowledge-sharing platforms, optimizing accessibility and fostering collaboration among research teams and stakeholders.
  • Coordinated the preparation and submission of compliance documentation for research ethics committees, ensuring all protocols met regulatory standards.
  • Supported the integration of digital knowledge management tools to improve data sharing and collaboration within research teams.
  • Assisted in the evaluation and refinement of research management workflows to enhance efficiency and support the department’s strategic objectives.
  • Coordinated and tracked over 20 concurrent research and strategic reporting projects to ensure alignment with organizational objectives and deadlines.
  • Compiled, edited, and verified more than 50 executive reports, memoranda, and research documents monthly for senior management review.
  • Maintained and updated departmental knowledge repositories containing 1,000+ research and governance records, improving document accessibility and retrieval efficiency.
  • Coordinated logistics and administration for 10+ departmental meetings, workshops, and stakeholder engagements per month.
    Assisted in monitoring compliance with internal controls, governance frameworks, and research management policies across multiple departmental functions.
  • Supported executive management by conducting preliminary research and data analysis for strategic planning and operational decision-making.
    Improved turnaround times for report submissions and document processing through enhanced administrative tracking and prioritization systems.
  • Facilitated communication and information sharing between cross-functional teams, contributing to improved project coordination and workflow efficiency.
  • Assisted in the execution of departmental strategic plans by tracking progress against goals and regularly updating key performance indicators.
  • Increased interdepartmental communication by organizing regular meetings, events, and workshops for staff members.
  • Enhanced department efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Assisted in budget planning and monitoring, ensuring the responsible allocation of financial resources within the department.
  • Facilitated problem-solving efforts within the department by developing action plans based on root cause analysis findings.
  • Supported management in decision-making by preparing detailed reports and summaries of departmental activities and projects.
  • Coordinated schedules for department staff members, optimizing productivity while maintaining work-life balance.
  • Established strong relationships with vendors by liaising between parties regularly throughout procurement processes.
  • Prioritized tasks efficiently to meet deadlines consistently without compromising quality standards or attention to detail.
  • Trained new hires on department policies, procedures, and software applications, promoting smooth onboarding experiences for all employees.
  • Organized events such as conferences or seminars that showcased the achievements of the department or reinforced its mission statement to employees and stakeholders alike.
  • Contributed to the development of marketing materials for department initiatives, increasing awareness among stakeholders.
  • Improved document management systems, resulting in easier access to important files and reduced paperwork clutter.
  • Managed inventory of office supplies and equipment, reducing waste and ensuring availability when needed.
  • Served as point person during audits—gathering necessary documentation, answering questions from auditors, and implementing recommendations for improvement.
  • Collaborated with cross-functional teams on special projects to achieve organizational goals more effectively.
  • Provided exceptional customer service to internal and external clients, maintaining a professional demeanor while addressing inquiries or concerns.
  • Updated online databases with pertinent information about ongoing projects regularly—enhancing collaboration abilities among team members.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Proofread and edited documents for accuracy and grammar.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Acting Executive Assistant to the COO

Kwa-Zulu Natal Film Commission / KZN Tourism and Film Authority
Durban
10.2021 - Current
  • Managing the Chief Operations Officer’s diary
  • To provide secretarial/administration support
  • To provide a telephone management and email management function
  • To manage/supervise the complete travel/accommodation process (local and international) of the Chief Operations Officer and MID managers when required.
  • To ensure the effective management of all meetings
  • To manage the day-to-day operations of the Chief Operations Officer’s office and
  • Ensure the reception area of the Chief Operations Officer’s office is a well-maintained, professional environment
  • Ensure the Chief Operations Officer’s office has the required resources
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Delivered exceptional organizational support, enabling executive focus on high-level strategic initiatives and fostering company growth.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Used advanced software to prepare documents, reports, and presentations.
  • Answered a high volume of phone calls and email inquiries.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Proactively identified areas requiring attention or improvement, aligning priorities effectively in line with executive preferences.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Facilitated training and onboarding for incoming office staff.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Developed strong relationships with vendors, leading to improved contract terms, resulting in cost savings for the company.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
  • Enabled timely project completion by coordinating resources and timelines across multiple departments.
  • Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
  • Improved document management and accessibility with the creation of a centralized digital repository.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
  • Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
  • Streamlined communication between departments, resulting in more effective project coordination and execution.
  • Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
  • Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
  • Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
  • Fostered a positive work environment, organizing team-building activities and events.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
  • Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
  • Supported HR activities, facilitating the hiring process by scheduling interviews and liaising with candidates.
  • Enhanced executive decision-making with comprehensive research and detailed reporting.
  • Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
  • Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
  • Increased office efficiency by developing and implementing an inventory management system for office supplies.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.
  • Filed paperwork and organized computer-based information.
  • Took notes and dictation at meetings.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Created and managed office systems to efficiently deal with documentation.
  • Handled logistics, catering, agendas, and travel arrangements for meeting and event planning for the board of directors, president, and executive vice president.
  • Coordinated events and worked on ad hoc projects.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Screened personal and business calls and directed them to the appropriate party.
  • Wrote reports, executive summaries, and newsletters.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Greeted arriving visitors, determined the nature and purpose of the visit, and directed individuals to appropriate destinations.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Led staff and vendors in providing a high level of service for the owner and guests.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Answered a high volume of phone calls and email inquiries.
  • Proactively identified areas requiring attention or improvement, aligning priorities effectively in line with executive preferences.
  • Screened calls and emails and initiated actions to respond to or direct messages for managers.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Developed strong relationships with vendors, leading to improved contract terms, resulting in cost savings for the company.
  • Improved document management and accessibility with the creation of a centralized digital repository.
  • Fostered a positive work environment, organizing team-building activities and events.
  • Supported HR activities, facilitating the hiring process by scheduling interviews and liaising with candidates.
  • Streamlined office operations, leading to a more organized environment by implementing digital filing systems.
  • Maintained strict confidentiality of sensitive information, upholding the company's privacy policies and ethical standards.
  • Increased office efficiency by developing and implementing an inventory management system for office supplies.
  • Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.
  • Handled logistics, catering, agendas, and travel arrangements for meeting and event planning for the board of directors, president, and executive vice president.
  • Screened personal and business calls and directed them to the appropriate party.
  • Wrote reports, executive summaries, and newsletters.
  • Greeted arriving visitors, determined the nature and purpose of the visit, and directed individuals to appropriate destinations.
  • Led staff and vendors in providing a high level of service for the owner and guests.
  • Delivered exceptional organizational support, enabling executive focus on high-level strategic initiatives and fostering company growth.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Led staff and vendors in providing a high level of service for the owner and guests.
  • Greeted arriving visitors, determined the nature and purpose of the visit, and directed individuals to appropriate destinations.
  • Wrote reports, executive summaries, and newsletters.
  • Screened personal and business calls and directed them to the appropriate party.
  • Handled logistics, catering, agendas, and travel arrangements for meeting and event planning for the board of directors, president, and executive vice president.
  • Increased office efficiency by developing and implementing an inventory management system for office supplies.
  • Streamlined office operations, leading to a more organized environment by implementing digital filing systems.
  • Supported HR activities, facilitating the hiring process by scheduling interviews and liaising with candidates.
  • Improved document management and accessibility with the creation of a centralized digital repository.
  • Developed strong relationships with vendors, leading to improved contract terms, resulting in cost savings for the company.
  • Screened calls and emails and initiated actions to respond to or direct messages for managers.
  • Proactively identified areas requiring attention or improvement, aligning priorities effectively in line with executive preferences.
  • Answered a high volume of phone calls and email inquiries.
  • Delivered exceptional organizational support, enabling executive focus on high-level strategic initiatives and fostering company growth.
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Answered a high volume of phone calls and email inquiries.
  • Proactively identified areas requiring attention or improvement, aligning priorities effectively in line with executive preferences.
  • Developed strong relationships with vendors, leading to improved contract terms, resulting in cost savings for the company.
  • Screened calls and emails and initiated actions to respond to or direct messages for managers.
  • Improved document management and accessibility with the creation of a centralized digital repository.
  • Fostered a positive work environment, organizing team-building activities and events.
  • Supported HR activities, facilitating the hiring process by scheduling interviews and liaising with candidates.
  • Streamlined office operations, leading to a more organized environment by implementing digital filing systems.
  • Maintained strict confidentiality of sensitive information, upholding the company's privacy policies and ethical standards.
  • Increased office efficiency by developing and implementing an inventory management system for office supplies.
  • Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Administration Mid-Management: Mid Admin Controller

Kwa-Zulu Natal Tourism and Film Authority
Durban
03.2023 - 07.2025
  • To provide administrative support to the office of the COO
  • To ensure that report submissions are on time within the set deadlines.
  • Monitor the chief operations officer's tasks and projects, ensuring proper prioritization based on deadlines and organizational changes.
  • Edit and verify all reports and documents for approval and final submission.
  • Compile response to queries and complaints based on reports from line management.
  • Writing reports and memoranda where required.
  • Provide special project leadership and support as needed.
  • Conduct preliminary research on a variety of topics; draft materials as needed.
  • Update and ensure adherence to business processes in all areas in MID.
  • Track progress with regard to operational plans, 5-year strategy, and strategic risk register.
  • Immediately alert the Chief Operations Officer of any emerging factors that could preclude the achievement of any performance agreement undertakings, including the contingency measures that he proposes to take to ensure the impact of such a deviation from the original agreement is minimized.
  • Establish and maintain appropriate internal controls, risks management and fraud prevention strategies and reporting systems in order to meet performance expectations; and
  • Discuss with the Chief Operations Officer and thereafter document for the record and future use any revision of targets as necessary as well as progress made towards the achievement of the performance agreement metrics.
  • Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
  • Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
  • Completed year-end close processes through effective supervision of financial functions and regular treasury transactions.
  • Prepared balance sheets, cash flow reports, and income statements.
  • Accurately completed financial statement audits and thoroughly reviewed results.
  • Collaborated with other functional areas to develop integrated solutions for complex business challenges related to finance operations.
  • Streamlined annual audit process, working closely with external auditors to ensure accurate representation of the company's financial position.
  • Prepared detailed variance analyses on a monthly basis, enabling more effective tracking of actuals versus forecasted figures.
  • Developed comprehensive financial models to support management in forecasting and scenario analysis.
  • Provided insightful financial analysis to support the executive team in making informed business decisions.
  • Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
  • Established a robust internal control framework, minimizing the risk of fraud and ensuring compliance with regulations.
  • Coordinated with department heads to develop and monitor annual budgets, ensuring alignment with strategic goals.
  • Facilitated successful external audits, meticulously preparing all necessary documents and reports.
  • Streamlined financial reporting processes, significantly reducing the time required to close monthly books.
  • Improved cash flow management with rigorous monitoring and analysis of receivables and payables.
  • Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance.

Administration: Office Admin Support to the COO

Kwa-Zulu Natal Film Commission / KZN Tourism and Film Authority
Durban
09.2021 - 03.2023
  • To provide administrative support to the office of the COO
  • To ensure that report submissions are on time within the set deadlines.
  • Keep track of the COO's assignments and projects, and make sure that they are prioritized appropriately in relation to deadlines and organizational advancements.
  • Edit and confirm every report and document before submitting it for approval.
  • Compile response to queries and complaints based on reports from line management.
  • Writing reports and memoranda where required.
  • Provide special project leadership and support as needed.
  • Conduct preliminary research on a variety of topics; draft materials as needed.
  • Update and ensure adherence to business processes in all areas in MID.
  • Track progress with regard to operational plans, 5-year strategy, and strategic risk register.
  • Promptly alert the Chief Operations Officer of any emerging factors that could preclude the achievement of any performance agreement undertakings, including the contingency measures that he proposes to take to ensure the impact of such a deviation from the original agreement is minimized.
  • Establish and maintain appropriate internal controls, risks management and fraud prevention strategies and reporting systems in order to meet performance expectations; and
  • Discuss with the Chief Operations Officer and thereafter document for the record and future use any revision of targets as necessary as well as progress made towards the achievement of the performance agreement metrics.
  • Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
  • Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
  • Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
  • Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.

Educator’s Assistant

Mbambi High School
Durban
01.2020 - 01.2021
  • Provides classroom support for a lead teacher as they guide the class through a lesson by preparing materials
  • Interacting with students and supervising projects.
  • Oversee students in non-classroom settings like lunch, recess, and field trips, and they work in small groups or one-on-one with students in the classroom to reinforce instructional material.
  • Track student attendance, schedule, and performance.
  • Review material taught in class with individual students with learning challenges and work with smaller groups of students for remedial teaching or reinforcing the learning process.
  • Escort and supervise students on field trips and school activities.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Provided one-on-one tutoring support outside of regular school hours for students requiring additional assistance with coursework or test preparation.
  • Contributed to the development of curriculum materials, aligning content with state standards and educational objectives.
  • Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
  • Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.
  • Prepared supplementary lesson materials such as visual aids, hands-on manipulatives, or interactive games that enhanced student understanding of complex concepts.
  • Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
  • Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
  • Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
  • Supported the integration of technology into daily lessons by utilizing digital tools like SMART Boards or tablets to engage students in interactive learning experiences.
  • Established strong rapport with students and families through open communication channels and consistent feedback on academic progress.
  • Implemented differentiated instructional approaches based on varying student abilities and interests to ensure equity in learning opportunities.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Utilized assessment data to tailor instruction for individual learners'' needs while addressing overall class performance goals.
  • Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
  • Facilitated student-led, inquiry-based activities in the classroom to enhance the learning experience.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Collaborated with adults and children to provide a safe and educational experience.
  • Created and implemented assessments to measure student progress.

Director- Caterer

Kush Kush Kitchen
Durban
01.2019 - 01.2021
  • Main responsibilities: taking meal orders from clients based on their menu choice and event type.
  • Developing menus and service packages, coordinating meal delivery
  • Managing event schedules and food preparation timelines, setting up equipment to serve food and preserve its temperature
  • Shopping for ingredients, cooking food, and advertising the business to bring in new clients.
  • Oversee the cooking and serving of meals at different kinds of events: preparing and storing food safely before and during events.
  • Setting up all tables and food service areas with chairs, linen, and dishes.
  • Cleaning up the dining area by removing all tableware, linens, garbage and furniture
  • Visiting sites before events to assess the kitchen facilities and make necessary plans and order any necessary supplies.
  • Settling on prices and quotations
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, and personnel management.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.

Office Manager

Mikhona Holdings (Pty) Ltd
Durban
01.2018 - 01.2019
  • An office manager's duties and responsibilities cover a lot of ground but serve as the top executive for the unit and are responsible for strategy, structure, budgets, people, financial outcomes, and reports.
  • Oversee daily operations of the business unit or organization.
  • Ensure the creation and implementation of a strategy designed to grow the business.
  • Coordinate the development of key performance goals for functions and direct reports.
  • Provide direct management of key functional managers and executives in the business unit.
  • Ensure the development of tactical programs to pursue targeted goals and objectives.
  • Ensure overall delivery and quality of the unit’s offerings to customers.
  • Engage in key or targeted customer activities.
  • Oversee key hiring and talent development programs.
  • Evaluate and decide upon key investments in equipment, infrastructure, and talent.
  • Communicate strategy and results to the unit’s employees.
  • Report key results to corporate officers.
  • Engage with corporate officers in broader organizational strategic planning.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Implemented a comprehensive training program for new hires, improving their integration into the team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Facilitated a positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
  • Implemented a comprehensive training program for new hires, improving their integration into the team and productivity.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Completed monthly payrolls for 3 employees.

Appointment Secretary to the Minister

Department of Telecommunications & Postal Services
Pretoria
01.2015 - 01.2017
  • Provide a secretarial/receptionist support service to the executive authority.
  • Receive visitors to the office of the executive authority. Direct inquiries/complaints to the relevant people.
  • Utilize discretion to arrange the appointments, interviews, and appearances of the executive authority. Manage and coordinate the diary of the executive authority. Compile realistic schedules of appointments for the executive authority.
  • Remind and sensitize the executive authority to appointments. Render an administrative support service to the executive authority.
  • Coordinate the maintenance of the office(s) and living accommodations of the executive authority.
  • Ensure that travel arrangements are properly made and well-coordinated.
  • Scrutinize documents and alert the executive authority to political interfaces and impact.
  • Draft documents as required by the executive authority.
  • Collect, analyze, and collate information as requested by the executive authority.
  • Administer a budget if required.
  • Arrange VIP security for the executive authority with SAPS.
  • Administer and coordinate acting arrangements for the executive authority and prepare the necessary documents for the president/premier to appoint an acting executive authority.
  • Provide support to the executive authority regarding meetings.
  • Organize meetings and coordinate logistical arrangements for meetings; accompany the executive authority to meetings; and record minutes when required and communicate resolutions.
  • Receive, collect, and check documents for meetings.
  • Monitor the schedule of the executive authority and submit RSVPs on behalf of the executive authority.
  • Assist the executive authority with constituency work.
  • Receive calls and requests from the public within the constituency of the executive authority
  • Liaise with role-players in the constituency of the executive authority.
  • Managed paperwork for new clients efficiently, streamlining the onboarding process through proper organization and attention to detail.
  • Managed incoming calls, answering inquiries, and scheduling appointments promptly for optimal client satisfaction.
  • Increased overall office efficiency by assisting colleagues with various tasks such as data entry, filing, and copying documents whenever time allowed.
  • Organized office records, ensuring accurate documentation and easy retrieval of client information when needed.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
  • Performed research to collect and record industry data.
  • Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating a newsletter with detailed calendars and other office updates.
  • Increased overall office efficiency by assisting colleagues with various tasks such as data entry, filing, and copying documents whenever time allowed.
  • Handled sensitive client information with discretion, safeguarding confidentiality at all times.
  • Assisted in the coordination of staff schedules, facilitating smooth daily operations and minimizing conflicts.
  • Enhanced appointment scheduling efficiency by implementing a user-friendly digital calendar system.
  • Collaborated with other administrative staff to ensure seamless operation in managing appointments across multiple departments.
  • Streamlined communication between team members and clients through the use of a centralized messaging platform.
  • Reduced appointment cancellations by sending timely reminders to clients via email and phone calls.
  • Adapted quickly to changing circumstances or sudden schedule changes due to unforeseen events without compromising client experience.
  • Provided reliable support to supervisors in preparing reports, updating client databases, and other essential administrative tasks.
  • Maintained a professional atmosphere at the front desk by greeting clients warmly and addressing their needs promptly.
  • Increased overall office efficiency by assisting colleagues with various tasks such as data entry, filing, and copying documents whenever time allowed.
  • Coordinated room bookings for appointments effectively, avoiding double-bookings or last-minute changes that could inconvenience clients.
  • Contributed to improving office processes by identifying inefficiencies in appointment scheduling systems and proposing relevant solutions accordingly.
  • Assisted in organizing special events or meetings for the organization by coordinating attendee schedules and managing logistics.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
  • Increased office participation in special events by creating a newsletter with detailed calendars and other office updates.
  • Assisted in the coordination of staff schedules, facilitating smooth daily operations and minimizing conflicts.
  • Ensured continuity of care for patients by diligently tracking follow-up appointments and communicating necessary details to medical professionals.
  • Provided exceptional customer service, addressing client concerns professionally while maintaining poise under pressure situations.
  • Resolved appointment conflicts proactively by suggesting alternative dates or times that satisfied all parties involved.
  • Increased overall office efficiency by assisting colleagues with various tasks such as data entry, filing, and copying documents whenever time allowed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
  • Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
  • Increased office participation in special events by creating a newsletter with detailed calendars and other office updates.

Communications Officer

Chief Albert Luthuli House
Johannesburg
01.2013 - 01.2015
  • Media liaison; media monitoring; events coordination; research; administration; social media
  • Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records; spreadsheets and databases
  • Devising and maintaining office systems.
  • Booking rooms and conference facilities
  • Using content management systems to maintain and update websites and internal databases.
  • Attending meetings
  • Taking minutes and keeping notes.
  • Managing and maintaining budgets, as well as invoicing.
  • Liaising with staff in other departments and with external contacts.
  • Ordering and maintaining stationery and equipment.
  • Documents, sometimes on behalf of other colleagues; arranging both in-house and external events.
  • Follow-up and monitor referred requests and actions agreed upon.
  • Accompany and support the executive authority on visits to his/her constituency.
  • Support the executive authority with private obligations.
  • Study the relevant public service and departmental prescripts/policies and other documents and ensure that the application thereof is understood properly.
  • Remain up-to-date about the applicable prescripts/policies and procedures that apply to his/her work terrain.
  • Remain abreast of the procedures and processes applicable to the office of the executive authority.
  • Enhanced brand visibility by developing and implementing strategic communication plans.
  • Collaborated with cross-functional teams to ensure consistent messaging across all platforms and materials.
  • Conducted thorough market research to inform strategic communication decisions aligned with organizational goals.
  • Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
  • Streamlined internal communication processes for improved information dissemination and employee engagement.
  • Evaluated campaign performance using analytics tools, refining strategies based on data-driven insights.
  • Managed crisis communications, effectively mitigating potential reputational damage.
  • Trained staff on effective communication techniques, fostering a cohesive team environment that drove results.
  • Led corporate social responsibility initiatives, increasing community involvement and positive brand association.
  • Crafted persuasive speeches and talking points for executive presentations at industry conferences or meetings.
  • Optimized internal communications by introducing an intranet system that fostered collaboration among employees.
  • Spearheaded public relations efforts that led to successful partnerships with influencers within the industry.
  • Directed creation of promotional materials, supporting sales team goals.
  • Implemented social media policy to guide staff interactions online, protecting brand integrity.
  • Improved internal communications with the introduction of a monthly newsletter.
  • Facilitated workshops for staff on effective communication techniques.
  • Conducted market research to inform targeted communication strategies.
  • Streamlined communication channels between departments, enhancing overall efficiency.
  • Analyzed engagement data to refine future communication plans.
  • Oversaw production of annual reports, highlighting company achievements.
  • Developed training materials for communication best practices, elevating team performance.
  • Increased audience understanding with clear, concise press releases.
  • Managed crisis communications, minimizing negative press during sensitive events.
  • Advised senior management on communication strategies, influencing company direction.
  • Organized press conferences for product launches, significantly boosting media coverage.
  • Built relationships with key media personnel, securing favorable coverage.
  • Crafted speeches for company executives, reinforcing brand identity.
  • Coordinated with external PR agencies to align on brand messaging and strategy.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Reduced risks and emergency response issues by observing public safety field units.

Intern

Chief Albert Luthuli House
Johannesburg
01.2012 - 01.2013
  • Durban
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Utilized strong communication abilities during presentations, which led to increased understanding among colleagues regarding project goals and objectives.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Collaborated on a marketing campaign that significantly increased brand awareness.
  • Enabled a more organized inventory system by cataloging company assets.
  • Supported customer service improvements with detailed feedback analysis.
  • Supported financial forecasting by accurately processing expense reports.
  • Conducted comprehensive market research to inform strategic planning.
  • Collected, arranged, and input information into the database system.
  • Gathered, organized, and input information into a digital database.
  • Improved coding efficiency with the introduction of automated testing scripts.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines, and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Devised and implemented processes and procedures to streamline operations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Contributed to a positive work environment by actively participating in team-building activities.
  • Assisted in improving product design with detailed user feedback analysis.
  • Enhanced team productivity by assisting with the organization of project documentation.
  • Boosted social media engagement through creative content creation.
  • Facilitated knowledge sharing by creating an internal wiki for project guidelines.
  • Contributed to project success by diligently performing literature reviews.
  • Enhanced project visibility by maintaining up-to-date project status reports.
  • Compiled and presented reports on competitor analysis, offering valuable insights for strategic decisions.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Helped streamline client onboarding processes, leading to a smoother client experience.
  • Facilitated smoother communication channels by organizing regular team meetings.
  • Aided in enhancing website user experience with thorough usability testing.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Masters in Public Administration - Pursued

MANCOSA
Durban, South Africa
05-2026

Bachelor of Administration Honors - Public Administration

MANCOSA
Durban, South Africa
01-2024

Bachelor of Arts - Public Management and Governance

University of Johannesburg
Johannesburg
01-2014

National Senior Certificate -

Port Shepstone High School
Port Shepstone
01-2009

Skills

MS Office Suite

Interpersonal skills

Presentation skills

Analytical skills

Strategic skills

Learning capability

Self-motivation

Results driven

Focus

Research coordination

Report writing

Knowledge management

Project tracking

Administrative support

Communication

Data verification

Policy compliance

Strategic monitoring

Task prioritization

Problem solving

Time management

Organizational skills

Compliance monitoring

Document management

Attention to detail

Adaptability

Conflict resolution

Critical thinking

Risk assessment

Leadership

Multitasking

Data entry expertise

File management

Document preparation

Employee onboarding

Goal setting and achievement

Staff training and development

Meeting scheduling

Process documentation

Records management

Workload delegation

Calendar management

Travel arrangements

Presentation development

Report generation

Budget tracking

Policy enforcement

Expense reporting

Fast learner

Computer skills

Problem-solving

Data entry

Decision-making

Verbal and written communication

Online research

Team collaboration

Client interaction

Multitasking and organization

Basic accounting

Flexibility and adaptability

Editing and proofreading

File and record keeping

Relationship building * Administrative duties

Record keeping

Project management

Document control

Microsoft Office Suite

Project coordination

Workload management

Project Support

Data confidentiality

Presentation creation

Administrative tasks

Meeting support

Schedule coordination

Mail sorting and distribution

Corporate procedures

Documentation and filing

Positive and professional

Reporting and documentation

Office oversight

Email correspondence

Interests

Traveling, Photography, Cooking, Gardening, Reading, Writing, Music, Volunteering, Meditation, Yoga, Traveling, Photography, Running, Cooking, Reading, Writing, Volunteering, Learning programming, Jogging

Disclaimer

I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

Timeline

Departmental Assistant: Research Management and Knowledge

KwaZulu Natal Tourism and Film Authority
08.2025 - Current

Administration Mid-Management: Mid Admin Controller

Kwa-Zulu Natal Tourism and Film Authority
03.2023 - 07.2025

Acting Executive Assistant to the COO

Kwa-Zulu Natal Film Commission / KZN Tourism and Film Authority
10.2021 - Current

Administration: Office Admin Support to the COO

Kwa-Zulu Natal Film Commission / KZN Tourism and Film Authority
09.2021 - 03.2023

Educator’s Assistant

Mbambi High School
01.2020 - 01.2021

Director- Caterer

Kush Kush Kitchen
01.2019 - 01.2021

Office Manager

Mikhona Holdings (Pty) Ltd
01.2018 - 01.2019

Appointment Secretary to the Minister

Department of Telecommunications & Postal Services
01.2015 - 01.2017

Communications Officer

Chief Albert Luthuli House
01.2013 - 01.2015

Intern

Chief Albert Luthuli House
01.2012 - 01.2013

Masters in Public Administration - Pursued

MANCOSA

Bachelor of Administration Honors - Public Administration

MANCOSA

Bachelor of Arts - Public Management and Governance

University of Johannesburg

National Senior Certificate -

Port Shepstone High School
Okuhle NgumbelaDepartmental Administrator