Okuhle Molwana
Human Resources Intern
Cape Town,WC
Summary
University of Cape Town, Bachelor of Social Sciences, in Industrial/Organisational Psychology, and Linguistics graduate. Always involved in activities that promote self-development and the development of other people for the betterment of society. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention at Astron Energy.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Call Agent
EXL Service
03.2023 - 03.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Education
Bachelor of Social Sciences (Organisational Psychology, and Linguistics) -
University of Cape Town
01.2018 - 04.2022
National Senior Certificate - undefined
Bulelani Senior Secondary School
01.2017 - 04.2017
Skills
Leadership Qualities
Volunteer Experience
- 2021-01-01, 2021-01-01, Liesbeeck Gardens, 4th Floor Representative Chairperson, Engaged with Liesbeeck management to ensure that every student’s needs and complaints are attended to. Coordinate floor and house events that keep students energized and motivated to be able to perform optimally in their academics.
- 2021-01-01, 2021-01-01, Inkanyezi Mentorship Society, Mentor, Mentoring grade 12 learners to have a smooth transition from their high school life to university life by helping them with applications and helping them keep motivated during the year.
References
Althea Hynie, Manager EXL, 084 338 8299
Training
2023-01-01, 2023-01-01, Short Course (Work Smarter, Not Harder: Time Management for Personal & Professional Productivity), University of California, via Coursera
Certification
Short Course (Work Smarter, Not Harder: Time Management for Personal & Professional Productivity), University of California, via Coursera
Timeline
Call Agent
EXL Service
03.2023 - 03.2024
Short Course (Work Smarter, Not Harder: Time Management for Personal & Professional Productivity), University of California, via Coursera
02-2023
Bachelor of Social Sciences (Organisational Psychology, and Linguistics) -
University of Cape Town
01.2018 - 04.2022
National Senior Certificate - undefined
Bulelani Senior Secondary School
01.2017 - 04.2017
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