Okkert Greyvenstein

• Provided constructive feedback to telesales representatives, fostering growth and improvement.
• Trained new recruits on effective telesales strategies, leading to quicker integration into the team.
• Streamlined company's telesales processes, enhancing efficiency considerably.
• Achieved high sales conversion with effective telesales strategies.
• Upheld company policies whilst managing day-to-day telesales activities.
• Identified new leads through data mining and telesales to meet set targets.
• Built rapport with customers for effective telesales promotion.
• Handled calls promptly and professionally using proven telesales skills.
• Delivered telesales scripts clearly to engage callers with relevant service information.
• Carried out day-to-day duties accurately and efficiently.

• Built rapport with customers for effective telesales promotion.
• Conducted follow-up calls with customers for improved relationship management and retention rates.
• Collaborated with team members to achieve collective sales targets.
• Cultivated long-lasting business relationships by providing personalised solutions as per client needs.
• Enhanced customer relationships by responding promptly and accurately to enquiries.
• Analysed customer feedback regularly, resulting in improved telesales strategies over time.
• Upheld company policies whilst making outbound calls to potential clients.
• Resolved complaints swiftly with professionalism and empathy, improving brand reputation.
• Delivered exceptional customer experience by addressing all queries effectively and courteously.
• Utilised CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
• Tracked calls and sales data for insight into market trends.
• Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
• Managed high call volumes, ensuring excellent customer service standards were maintained.
• Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
• Streamlined the sales process through organised record-keeping of client interactions.
• Provided product information to prospective customers to encourage purchases.
• Used persuasive selling techniques to convert enquiries into sales.
• Generated leads through cold calling, resulting in increased sales opportunities.
• Presented product offerings persuasively during phone conversations, leading to notable increase in conversion rates.
• Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
• Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
• Maintained excellent time management skills to meet sales volumes within agreed timescales.
• Provided excellent customer service, upholding high level of customer satisfaction.
• Received incoming direct sales enquiries via phone, website, email and referral partners.
• Developed in-depth knowledge of company services to make suitable recommendations based on customer needs and preferences.
• Established long-lasting customer relationships to maximise sales opportunities and repeat business.
• Maintained quality compliance by keeping detailed records of prospects and active client communications.
• Utilised excellent direct sales techniques and rapport-building skills to convert warm leads into sales.
• Memorised company sales scripts to improve customer rapport-building.
• Prepared and issued quotations, overseeing pipeline of leads.
• Managed business pipelines efficiently, nurturing leads and recording communications.
• Initiated contact with new customers and prospects to establish needs and progress sales process.
• Communicated promotions, offers and new products to increase and maximise sales.
• Attended exhibitions and events to enhance company presence within market.
• Answered customer enquiries with excellent customer service skills.
• Cold-called customers from assigned contact lists to build new business.
• Promoted current services and offers using expert product knowledge.
• Created timely follow-up alerts for increased sales conversions and completions.
• Delivered telesales scripts clearly to engage callers with relevant service information.
• Recorded customer information and interactions.
• Navigated internal computer database for smooth client interactions.
• Maintained client databases with updated customer information and current service plan agreements.
• Processed orders quickly, providing customers with accurate order information.
• Established positive customer rapport using multiple communication channels.
• Anticipated clients' commercial needs and made appropriate recommendations.
• Delivered exceptional after-sales customer care to promote customer loyalty.
• Ordered prompt product dispatch to meet business delivery timeframes.

• Boosted sales with effective upselling techniques.
• Checked IDs as required by law, maintaining legal compliance at all times.
• Adapted quickly during busy periods to meet customer demands efficiently.
• Demonstrated knowledge of cocktail recipes to impress customers.
• Used polite and friendly communication skills to create a welcoming environment.
• Assisted in training new staff, fostering teamwork and consistency across shifts.
• Resolved customer complaints promptly, maintaining positive venue reputation.
• Handled cash transactions, ensuring accurate accounting at end of shift.
• Collaborated with team members for smooth shift operations.
• Coordinated with kitchen staff for timely delivery of food orders in the bar area.
• Maintained cleanliness of bar area for an inviting atmosphere.
• Demonstrated excellent multitasking abilities whilst serving multiple customers simultaneously.
• Followed correct procedures for handling glassware, reducing breakages and wastage costs.
• Built rapport with regulars to encourage repeat business.
• Managed stock levels to keep supply in line with demand.
• Performed opening and closing duties daily, ensuring readiness for trade.
• Served a variety of drinks for diverse clientele.
• Kept up-to-date on latest drink trends, offering recommendations to customers when asked.
• Enhanced customer satisfaction by providing quick and efficient service.
• Promoted specials and events to increase patronage.
• Welcomed guests with friendly conversation and fun atmosphere.
• Collected, washed and put away glassware between guests.
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
• Supported serving staff with fast, accurate beverage preparation.
• Served guests spirits, lagers and stouts at bar.
• Followed food safety and hygiene requirements to protect guests.
• Prepared ingredients and garnishes for cocktails and signature bar drinks.
• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
• Input orders into register, calculated bills and collected payments.
• Kept bar service areas stocked with tea, coffee and espresso.
• Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
• Tapped and attached new kegs, avoiding disruptions in supply for patrons.
• Completed end-of-day cleanup to reset bar for next day.
• Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
• Inspected customer identification to verify age against legal standards.

Assist and guide walk-in clients

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Displayed energy and enthusiasm in fast-paced environment.
• Applied positive customer service approach to increase satisfaction levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.