Ofentse B Kowa

• Supporting the Billing Data Center Virtual and BareMetal Infrastructure to ensure high service availability
• Improved team productivity by providing technical guidance and mentoring junior engineers.
• Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to significant cost savings.
• Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
• Spearheaded continuous improvement and collaboration initiatives resulting in increased operational efficiency across multiple departments.
• Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
• Tested and analyzed equipment design and performance feasibility to determine potential ROI.
• I am also the point of contact for the departmental audit, internal and external, i furthermore ensure the findings are remediated for compliance.
• Developed planning criteria for integrating and enabling new technologies.

Projects:

• LAN Switch replacement: Cisco 3750 replacement with 9300
• SAN Switch Replacement; Dell
• MPBN to IPCore migration (saved P500k)
• Billing Systems replacement (>P50M project)
• DSCP Virtualization and SCP's HP Open Call upgrade
• 5G roll out
• NGIN3G stabilization initiatives
• SSL encryption and renewals for 3rd party integrations (e.g Banks etc.)

Incidents resolved:

• Geo Service Fail over during power fail
• Payment GW timeouts
• Service timeout investigations due to database TDR records
• Reduced downtime during multiple service failures due to an absolute system

• Engaged in multiple streams strategy planning
• Collaborated with sales teams to develop targeted strategies for increasing revenue generation across multiple channels.
• Generated comprehensive reports highlighting key business insights for presentation to executive leadership teams.
• Implemented quality control measures for enhanced product reliability and customer satisfaction levels.
• Committee structure and governance policies establishment

• Network support service in the fasted growing and highly active ISP, for both customer and routing/switching core
• IPT-ISP-Client seamless integration and troubleshooting experience was developed while dealing with different LAN nodes such as CISCO, Fortinet, MikroTek, HP and legacy systems
• Traffic flow management, Network Security, new IP links deployment
• During my time with the organization, it grew to become the customer’s internet service provider or choice due to the impeccable service I was providing them.
• Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.

Sampled Clients:

• Botswana Defense Force Contract (Classified Military SAT)
• MASA Square Hotel
• VCS Botswana (DPO Group's representative in Botswana)
• Diamond Trading Company Botswana (redundancy uplink)

• During my 4th industrial attachment, I was privileged to be placed at the Core department at Camphill, where learnt a core network architecture and what comprises of a data center
• Participated in planned works such as IPT cable runs and clients’ outcall's to the enterprise customers regarding the ISP services
• This was a high passed environment working with mission critical systems and being tasked with system check was a role I excelled at.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.

Projects:

• SOS LAN and internet deployment (Charity service)
• TriOptimum Logistics
• Intelligent Network Deployment - ZTE