OFENTSE TABANE
Gaborone
Summary
Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
12
12
years of professional experience
Work History
Insurance Call Centre Representative
Lewis Stores Botswana
Gaborone
10.2023 - Current
- To handle inbound and outbound calls from branches and offer insurance to customers in their preferred language, strictly following approved scripts and company procedures.
- To maintain a database of customer calls and insurance sales conducted.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Maintained positive working relationship with fellow staff and management.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
Temporary Sales Consultant
First National Bank Botswana
Riverwalk
10.2018 - 01.2019
- Identifying potential businesses, and upselling existing businesses.
- Cold-calling potential clients to market our services.
- Collaborated with team members to develop sales strategies and meet targets.
- Provided training to new staff on product knowledge and customer service techniques.
- Maintained detailed records of customer interactions and feedback for future reference.
- Assisting clients with queries, and ensuring all issues are resolved.
- Engaged customers to identify needs and recommend appropriate solutions.
Direct Sales Agent
First Nation Bank Botswana
Mochudi
04.2017 - 08.2018
- Engaged customers to promote financial products and services effectively.
- Conducted needs assessments to tailor solutions for potential clients.
- Developed strong relationships with clients through consistent follow-up communication.
- Managed sales presentations to clearly convey product benefits and features.
- Collaborated with team members to strategize and enhance sales techniques.
- Provided training and support to new team members on sales processes.
- Identified potential customers through cold calling and networking activities.
- Prepared presentations for prospective clients showcasing company offerings.
- Generated leads by attending trade shows, conferences, and other events.
- Maintained an up-to-date knowledge of competitors' offerings.
- Participated in team meetings to discuss sales strategies and tactics.
- Listened to customer needs to identify and recommend best products and services.
Cashier & Blockman
Diagno Tops Butchery
Mochudi
01.2014 - 09.2014
- Processed customer transactions accurately and efficiently at local butchery.
- Managed cash register and handled payments with attention to detail.
- Assisted customers by providing product information and recommendations.
- Maintained cleanliness and organization of the checkout area daily.
- Collaborated with team members to ensure smooth store operations.
- Monitored inventory levels and restocked supplies as needed.
- Resolved customer inquiries and complaints in a professional manner.
- Adhered to safety and health regulations while handling food products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Some College (No Degree) - Certificate of Insurance, Long Term
Insurance Academy of Botswana
Gaborone International Commerce Park, Botswana02-2025
Some College (No Degree) - Certificate Of Insurance, Short Term
Bosa Bosele Training Institute
Broadhurst Industrial, Plot 6407, Gaborone05-2015
Some College (No Degree) -
Molefi Senior Secondary School
Boseja Ward, Mochudi, Botswana12-2010
Some College (No Degree) - Introduction To Risk Management Certificate
Insurance Training Institute
Plot 10328 Kaunda Road African Mall Area, GaboroneSkills
- Customer service
- Sales strategies
- Document management
- Problem solving
- Effective communication
- Relationship building
- Team collaboration
- Client service
- Teamwork
- Multitasking
- Time management abilities
Personal Information
- Date of Birth: 07/21/91
- Gender: Male
- Nationality: Motswana
- Marital Status: Single
References
- Mrs. Sadie Khumbane, Financial Services Supervisor, Lewis Stores Botswana, 75235890, 3164165
- Mrs. Caroline L. Kepaletswe, Branch Manager, FNBB: Mochudi and Riverwalk branch, 74707552, 3686600
- Mrs. Kelorang Q. Dube, Sales and Service Supervisor, FNBB, Mochudi Branch, 72945201, 5774300
- Mrs. Pontsho S. Bogosi, director, Diagno Tops Butcher, 71711471, 73073054
Current Job
Insurance Call Centre Representative, LEWISSTORES (PTY) LTD, 10/01/22, Present, To handle inbound and outbound calls from branches and offer insurance to customers in their preferred language strictly to approved script and company procedures., To maintain a database of customer calls and insurance sales conducted., Ensure that all requirements are fulfilled, including any necessary inspection and completion of forms by the customer at the branch also that all confirmation of call forms are received from branches., Reconciling and filling of daily scripts.
Professional Development
- Excellent team worker who builds a strong team to achieve high performance
- Adapts quickly to new situations and challenges
- Good communication and problem-solving skills
- Time management
Timeline
Insurance Call Centre Representative
Lewis Stores Botswana
10.2023 - Current
Temporary Sales Consultant
First National Bank Botswana
10.2018 - 01.2019
Direct Sales Agent
First Nation Bank Botswana
04.2017 - 08.2018
Cashier & Blockman
Diagno Tops Butchery
01.2014 - 09.2014
Some College (No Degree) - Certificate of Insurance, Long Term
Insurance Academy of Botswana
Some College (No Degree) - Certificate Of Insurance, Short Term
Bosa Bosele Training Institute
Some College (No Degree) -
Molefi Senior Secondary School
Some College (No Degree) - Introduction To Risk Management Certificate
Insurance Training Institute
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