Ofentse Sheldon Monare

Company Overview: Property Management

• Oversee back and front of house operations including conference and events venue set-up, catering ans general services. Ordering supplies as and when required for the operations.
• Compile departmental annual budget for the running of the department.
• Responsible for the daily management of various contractors who provide various services to the company e.g. garden services, maintenance teams, cleaners etc.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.
• Manage and develop staff / subordinates, allocating work, monitoring performance and motivating personnel by instilling high performance culture to ensure a productive operational workforce
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Provide monthly operational and financial reports to enable informed business decisions.
• Manage inventory according to company policy by identifying and estimating quantities and processes in place to control.
• Conduct risk assessments in the areas of responsibility.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Company Overview: Hotel

• Daily Management of the Crystal Court Restaurant (400xseater) with the assistance of 4 x assistant restaurant managers.
• Recruited hired, and trained team members who contributed to the success of the establishment.
• Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
• Coordinated special events and private parties, providing exceptional experiences for guests.
• Optimized seating arrangements for maximum occupancy while maintaining a comfortable dining experience.
• Managed daily operations, ensuring smooth workflow and top-quality customer service.
• Managing various contractors.
• Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
• Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
• Improved overall labor cost management by effectively scheduling staff according to business needs.
• Annual budgeting and monthly financial reports.
• Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
• Fostered an inclusive work environment where all employees felt valued as part of the team.
• Evaluated vendor relationships regularly to ensure quality products at competitive prices.
• Dealing with staff disciplinary actions in line with the Labour Relations Act and company disciplinary standards.

• Company Overview: Hotel/Golf Services
• Managed day - to - operation of the club house to comply with regulations and company standards.
• Managed club house budgets, analyzing expenses, and making recommendations for cost-saving measures.
• Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
• Proactively identified potential issues or conflicts within the club house and worked to resolve them in a timely and effective manner.
• Oversaw maintenance projects within the club house, liaising with contractors to ensure timely completion within budget constraints.
• Facilitated for the staff assessments / trainings.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for the club house patrons and employees at all times.
• Responsible for the department finance control by ensuring adherence to the budget allocation.
• Improve productivity and maintain a high level of service standards
• Meet weekly, monthly and yearly objective targets
• Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
• Streamlined communication among staff for optimal productivity and coordination of tasks.
• Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.

• Company Overview: Hotel
• Maintain high standard of service in the restaurant, room service, bar, conference & events and the hotel rooms.
• Improved marketing to attract new customers and promote business.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Monthly food, operational equipment and guests supply count
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Company Overview: Ocean Liner/Cruise Ship

• Completed bar opening and closing procedures.
• Poured and prepared mixed drinks for over 1000customers daily.
• Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
• Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
• Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
• Handled cash accurately and prepared nightly deposits.
• Checked ID cards and verified bar guests were of legal age.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
• Boosted sales through the development of innovative cocktail menus and promotional events.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Improved team morale by providing ongoing support, training, and opportunities for professional growth.
• Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
• Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.

• Company Overview: Luxury Train
• Enhanced guest experiences by providing personalized and attentive services as per their preferences.
• Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
• Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
• Maintained professional yet personable relationship with guests by observing social boundaries and standards of privacy and confidentiality.
• Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
• Handled confidential personal information with discretion and sensitivity, preserving trust between guests and employee.
• Safeguarded valuable assets within the train during the trip by implementing security measures and protocols when necessary.
• Entrusted to handle confidential and sensitive situations in professional matter.

Company Overview: Hotel

• Maintained high standards of cleanliness, hygiene, and presentation in all areas of the hotel.
• Maximized team efficiency by delegating tasks according to individual strengths and capabilities.
• Reviewed daily sales reports to monitor revenue goals and identify areas for improvement in the room service department.
• Developed strong relationships with team members through effective communication and collaboration.
• Implemented staff incentive programs that recognized exceptional performance, boosting employee morale and productivity.
• Collaborated with other departments to ensure smooth workflow between front-of-house and back-of-house teams.
• Provided clear direction and guidance to team members, fostering a positive work environment conducive to growth and development.
• Ensured timely delivery of all orders by closely monitoring progress from order placement through delivery completion.
• Reduced response times for room service orders by optimizing staffing schedules based on peak hours.