Summary
Overview
Work History
Education
Skills
Timeline
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Ofentse Ndlovu

Call Center Agent
Rustenburg

Summary

Dynamic professional with a proven track record at Umvuzo Health, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction through effective communication and a friendly demeanor. Skilled in Microsoft Office, I thrive in fast-paced environments, adapting quickly to challenges while maintaining a calm and positive attitude.

Overview

7
7
years of professional experience

Work History

Waste Admin

Panda Green Solution
03.2021 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Call Center Agent

Umvuzo Health
12.2021 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer account discrepancies and concerns.

Recruiting Fieldg Agent

Umvuzo
11.2017 - 12.2019
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Education

Higher Certificate - Human Resources Management

Rosebank College
03.2020

Matric - Grade 12

Geelhout Park Secondary
Rustenburg
12.2017

Skills

Friendly, positive attitude

Timeline

Call Center Agent

Umvuzo Health
12.2021 - 06.2024

Waste Admin

Panda Green Solution
03.2021 - 12.2021

Recruiting Fieldg Agent

Umvuzo
11.2017 - 12.2019

Higher Certificate - Human Resources Management

Rosebank College

Matric - Grade 12

Geelhout Park Secondary

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Ofentse NdlovuCall Center Agent