Ofentse Mothusi
Key Account Manager
Johannesburg
Summary
Dynamic professional with a proven track record at Hirt and Carter, enhancing key account profitability and client satisfaction through strategic analysis and strong relationship management. Excelled in logistics management and problem-solving, driving growth and operational efficiency. Skilled in SAP and adept at fostering team collaboration, consistently achieving and surpassing sales goals.
Overview
2
2
Certifications
Work History
Key Account Manager
Hirt and Carter
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
Data Entry Clerk
Durpro
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Junior Web Developer
Zaio Coding Bootcamp
- Utilized version control systems such as Git to maintain organized code repositories and facilitate team collaboration.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Regularly updated personal knowledge in web technologies through continued education courses, conferences, and online resources to stay ahead of industry trends.
- Developed page layouts and navigation tools that met or exceeded user expectations.
- Collaborated with marketing, representing web team to establish project goals, projections, and milestones.
Retail Sales Associate
Cradlestone
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Level 5 - Generic Management
NoviaOne Business School
Johannesburg, Sandton 11.2021
Grade 12 - Commerce
Mosupatsela Secondary School
Kagiso03.2013
Skills
Inventory Management
SAP (System Analysis Program)
Logistics Management
Supply Chain Management
Strategic Sourcing
Brand Guardianship
Analytical Skills
Marketing Campaigns
Customer Relation Management
A
Accomplishments
- Streamlined customer database management, improving data accuracy by 35% and reducing response times for customer inquiries.
Certification
Community Development - ACTIVATE! Change Drivers
Timeline
Computer Literacy - South West Gauteng College
11-2017
Community Development - ACTIVATE! Change Drivers
03-2014
Key Account Manager
Hirt and Carter
Data Entry Clerk
Durpro
Junior Web Developer
Zaio Coding Bootcamp
Retail Sales Associate
Cradlestone
Level 5 - Generic Management
NoviaOne Business School
Grade 12 - Commerce
Mosupatsela Secondary School