Ofentse Motaung
Customer Service Advisor
Alberton
Summary
Successful Customer Service Advisor years of 8 years addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Skilled customer service advisor with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 8+ years in various environments.
Overview
11
11
years of professional experience
1
1
Language
Work History
Customer Service Advisor
Olive Branch Technologies
01.2024 - Current
- Manage large amounts of incoming phone calls, Generate sales leads, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Meet personal/customer service team sales targets and call handling quotas, Handle customer complaints, Provide appropriate solutions and alternatives within the time limits, Follow up to ensure resolution, Keep records of customer interactions, Process customer accounts and file documents, Follow communication procedures, guidelines and policies, Take the extra mile to engage customers
Hostess
Hot Soup Entertainment
10.2012 - 3 2013
- Meet and Greet Customers, Accept cash, Issue tickets, Data Base
Owner and Director
Ke-Fentse Pty Ltd
10.2018 - 12.2023
- Company representative, Collection deliveries, Company admin, Filing filled in enquiries, Filling supplier numbers for future enquiries, Submitting the invoices and payments done to bookkeeper, Check if clients are satisfied with services offered by us, Check on the previous clients we serviced, Build and maintain relationship with the suppliers, Check for any open tenders available
Shareholder and Jnr Sales Director
Ratamang Engineering And Supplies
01.2016 - 03.2019
- Check if clients are satisfied with services offered by us, Check on the previous clients we serviced, Build and maintain relationship with the suppliers
Cabin Crew
Qatar Airways
10.2014 - 12.2015
- Greeting passengers as they board and exit the plane, Showing passengers to their seats and providing special attention to certain passengers, such the elderly or disabled, Serving meals and Refreshments, Checking the condition and provision of emergency equipment and information for passengers, Demonstrating emergency equipment and safety procedures, Administering First Aid, Dealing with Emergencies
Hostess
Boca West Country club
11.2013 - 05.2014
- Meet and greet customers, Placed them on tables, offered a beverage and handed them their servers, Checked on the customers to see if satisfied, When busy, i would help out the servers
Education
National Diploma in Marketing Management -
AAA School of Advertising
Skills
Customer Focused Mindset
Active Listening
Excellent Verbal Communication Skills
The Ability to Work Well With Others
Creative Problem Solving Skills
Patience and Ability to Stay Calm in Stressful Situations
Ability to Accept Criticism and Work Well Under Pressure
- [Product or Service] support
Personal Information
- Age: 32
- Date of Birth: 08/15/91
- Gender: Female
- Nationality: South African
References
- Kgosi Nkaiseng, Hot Soup Entertainment, 076 410 2886
- Mike Lysko, Hot Soup Entertainment, 076 543 2822
- Lironne Stefaniw, Boca West Country Club, lstefaniw@BocaWestCC.org
- Qatar Airways, Cabin Crew, +9744022 3434
- Deborah Chikotolo, Ratamang Engineering And Supplies(Pty) Ltd, 016 423 5769
- Tshegofatso “Shay” Pelo, Olive Branch Technologies, tshegofatso.pelo@olivebranchtechnologies.com
Timeline
Customer Service Advisor
Olive Branch Technologies
01.2024 - Current
Owner and Director
Ke-Fentse Pty Ltd
10.2018 - 12.2023
Shareholder and Jnr Sales Director
Ratamang Engineering And Supplies
01.2016 - 03.2019
Cabin Crew
Qatar Airways
10.2014 - 12.2015
Hostess
Boca West Country club
11.2013 - 05.2014
Hostess
Hot Soup Entertainment
10.2012 - 3 2013
National Diploma in Marketing Management -
AAA School of Advertising
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