Ofentse Mokoene
Midrand,GP
Summary
A dedicated professional with a Bachelor of Applied Social Science and extensive experience in admissions processing, customer service, mentoring, and invigilation. Known for building strong client relationships, resolving issues efficiently, and enhancing team success. Skilled at working in high-pressure environments while consistently meeting organizational goals.
Overview
3
3
years of professional experience
Work History
Admissions Assistant
The South African College of Applied Psychology
11.2024 - Current
- Supported admissions team in achieving enrollment targets through meticulous follow-ups.
- Streamlined application processing, ensuring timely responses to applicants.
- Supported organization of open house events, enhancing outreach efforts.
- Managed sensitive applicant data with strict adherence to privacy regulations while working cross-functionally within the institution''s teams.
- Assisted in evaluation of applications, ensuring adherence to admission criteria.
- Answered phones, called prospects and handled initial email contacts for applicants to applied psychology programs.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Advised students on educational, career and social opportunities
Invigilator
Orbit TVET College
01.2024 - Current
- Exam environments were prepared and maintained to adhere strictly to exam guidelines and protocols
- Instructions and procedures were clearly communicated to students, ensuring compliance
- Students were monitored throughout exams to maintain a fair and secure testing environment
- Test materials were collected and accounted for, ensuring accuracy and confidentiality in the process
- Incidents were reported promptly to the exam coordinator to maintain integrity in the exam environment
Volunteer Librarian Assistant
The South African College of Applied Psychology
01.2024 - Current
- Books and library materials were systematically organized and shelved
- Assisted students with locating materials and provided support with library queries
- Managed the check-in and check-out process for materials using the library system
- Completed data entry tasks and maintained accurate records in the library database
- Participated in organizing and executing library events such as book clubs and readings
Casino Host
Galaxy Bingo Gaming and Entertainment
01.2023 - Current
- VIP guests were consistently provided with tailored services, ensuring needs were met
- Strong relationships with high-value clients were developed to foster loyalty and retention
- Collaborated with marketing, food and beverage, and gaming departments to ensure seamless guest experiences
- Guest concerns and issues were resolved promptly, leading to enhanced customer satisfaction
- Contributed to the development of strategies aimed at increasing revenue by retaining VIP clientele
Volunteer Mentor
The South African College of Applied Psychology
01.2022 - 01.2024
- Actively mentored individuals, offering guidance in areas such as career development and academic growth
- Built strong relationships with mentees, providing support and constructive feedback
- Collaborated with coordinators to develop mentoring activities and strategies tailored to mentee needs
- Monitored mentee progress, adjusting mentoring approaches as needed to promote continuous growth
Education
Applied Psychology
The South African College of Applied Psychology
Johannesburg, South Africa11-2024
Diploma in Counselling & Communication Skills -
The South African College of Applied Psychology
01.2022
Matriculation -
Eletsa Secondary School
01.2018
Skills
- Customer service
- Client relationship management
- Casino management systems
- Operational software
- Communication
- Organization
- Multitasking
- Examination protocols
- Confidentiality
- Data entry
- Record-keeping
- Event organization
- Empathy
- Active listening
- Mentoring
- Ethical conduct
- Office administration
- Microsoft office
- Student counseling
- Academic advising
Personal Information
- ID Number: 1999-12-06
- Gender: Male
- Driving License: Code 10
Timeline
Admissions Assistant
The South African College of Applied Psychology
11.2024 - Current
Invigilator
Orbit TVET College
01.2024 - Current
Volunteer Librarian Assistant
The South African College of Applied Psychology
01.2024 - Current
Casino Host
Galaxy Bingo Gaming and Entertainment
01.2023 - Current
Volunteer Mentor
The South African College of Applied Psychology
01.2022 - 01.2024
Diploma in Counselling & Communication Skills -
The South African College of Applied Psychology
Matriculation -
Eletsa Secondary School
Applied Psychology
The South African College of Applied Psychology
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