Sport
OFENTSE MAKHALIMELA
HEAD WAITER
Johannesburg
Summary
Dynamic Head Waiter with a proven track record at Glendower Golf Course, excelling in guest service and team supervision. Enhanced dining experiences through exceptional communication and effective task delegation, while training staff on POS systems. Recognized for resolving customer complaints diplomatically, ensuring satisfaction and fostering a positive atmosphere.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Head Waiter
Glendower Golf Course
02.2024 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Education
High School Diploma -
John Orr Technical High School
Johannesburg, South Africa 04.2001 -
Skills
Menu presentation
Team supervision
Guest service
Daily specials memorization
Order taking
Dining area maintenance
Service prioritization
POS system operation
Upselling techniques
Guest relations
Interests
Music
soccer
I'm a armature soccer player currently playing in the third devion [SAB Castle League] of the South African Football Association
Timeline
Head Waiter
Glendower Golf Course
02.2024 - Current
High School Diploma -
John Orr Technical High School
04.2001 -