Summary
Overview
Work History
Education
Skills
Interests
soccer
Timeline
Barista
OFENTSE MAKHALIMELA

OFENTSE MAKHALIMELA

HEAD WAITER
Johannesburg

Summary

Dynamic Head Waiter with a proven track record at Glendower Golf Course, excelling in guest service and team supervision. Enhanced dining experiences through exceptional communication and effective task delegation, while training staff on POS systems. Recognized for resolving customer complaints diplomatically, ensuring satisfaction and fostering a positive atmosphere.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Head Waiter

Glendower Golf Course
02.2024 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.

Education

High School Diploma -

John Orr Technical High School
Johannesburg, South Africa
04.2001 -

Skills

Menu presentation

Interests

Sport

Music

soccer

 I'm a armature soccer player currently playing in the third devion [SAB Castle League] of the South African Football Association

Timeline

Head Waiter

Glendower Golf Course
02.2024 - Current

High School Diploma -

John Orr Technical High School
04.2001 -
OFENTSE MAKHALIMELAHEAD WAITER