Odwa Jan
Lodge Manager
King Williams town
Summary
I am a 37-year-old ambitious male who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal-oriented individual who is always looking for a challenge to enhance my skills. I am highly professional, dedicated and determined. I have a lovely energy and I follow up promptly and efficiently always maintaining a highly professional mannerism. I am available immediately and willing to relocate.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Lodge Manager
Kwandwe Private Game Reserve
01.2024 - Current
- Managed daily lodge operations efficiently
- Welcomed and oriented guests upon arrival
- Placed orders for F&B, kitchen, and housekeeping supplies
- Monitored and addressed stock take variances
- Ensured compliance with company policies and procedures
- Hosted guests during evening dinners
- Maintained adequate stock levels for F&B and kitchen
- Oversaw maintenance of company and game drive vehicles
- Captured timesheets
- Conducted morning meetings to review arrivals and dietary needs
- Responded to guest reviews professionally
Guest relations officer / Duty Manager
Shamwari Private Game Reserve
11.2019 - Current
- Managing front of house operations
- Overseeing staff
- Handling queries and complaint
- Guest interaction
- Assist with site inspections
- Manage the entire service operation of the restaurant
- Create and maintain relationship with guests in the restaurant
- Daily meetings and handovers with staff
- Maintain and achieve restaurant targets
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
- Meet and greet guests after activities
- Room checks and oversee housekeeping
- Meal set up and service in dining area or bush
- Liaison with reservations department
- Check-in/out of guests, POS recordings, invoicing, and bill settlement
- Follow up on guest feedback and TripAdvisor reviews
Day Safari Manager/ Duty Manager
Pumba Private Game Reserve
02.2022 - 12.2023
- Managing front of house operations
- Overseeing staff
- Handling queries and complaint
- Guest interaction
- Assist with site inspections
- Manage the entire service operation of the restaurant
- Create and maintain relationship with guests in the restaurant
- Daily meetings and handovers with staff
- Maintain and achieve restaurant targets
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
- Meet and greet guests after activities
- Room checks and oversee housekeeping
- Meal set up and service in dining area or bush
- Liaison with reservations department
- Check-in/out of guests, POS recordings, invoicing, and bill settlement
- Follow up on guest feedback and TripAdvisor reviews
Senior Duty Manager
Amakhala Game Reserve
12.2020 - 11.2021
- Overseeing Breakfast setup, presentation, and service
- Ensuring the smooth and efficient running of the hotel
- Supervise housekeeping staff and direct their daily duties
- Assist in taking bookings via email, telephone, and walk-ins
- Guest check ins and check outs
- Invoicing and quoting
- Petty Cash
- Checking 20 + rooms daily
- Arranging transport for guests
- Basic maintenance skills
- Stock control
- Acting as manager on duty in the absence of the General Manager
Guest relations officer / Duty Manager
Shamwari Private Game Reserve
11.2019 - 08.2020
- Managing front of house operations
- Overseeing staff
- Handling queries and complaint
- Guest interaction
- Assist with site inspections
- Manage the entire service operation of the restaurant
- Create and maintain relationship with guests in the restaurant
- Daily meetings and handovers with staff
- Maintain and achieve restaurant targets
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
- Meet and greet guests after activities
- Room checks and oversee housekeeping
- Meal set up and service in dining area or bush
- Liaison with reservations department
- Check-in/out of guests, POS recordings, invoicing, and bill settlement
- Follow up on guest feedback and TripAdvisor reviews
Bar Manager
Mortel Hotel
01.2016 - 03.2019
- Attend frequent meetings with owners
- Source and train staff to best fit the bar's needs
- Schedule staff in an efficient manner to best cover the demands of the customers
- Communicate with vendors to assure the appropriate number of products are on hand for the forecasted demand
- Resolve all staff conflicts swiftly and properly
- Assure all transactions and banking are conducted with no variance
Bar supervisor
Princess cruise lines
03.2014 - 10.2015
- Supervising smooth running of the bars
- Ensure all venues open on time and that they are ready for business
- Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue
- Keeping staff busy and productive always
- Ensure staff meet the standards of the bars, addressing and correcting bad practice where need be
- Maintaining back of house and cellars to a high standard
- Liaising on shift with Head Chef to resolve problems and ensure great service
- Complete daily paperwork to ensure the safe run\staff
- Assist in induction days as required
- Monitor new staff and allocate “shadows” for their first few shifts
- Report back to the managers any areas where refresher training may be needed
- Help coach and bring staff through
- Brief staff at the beginning of the night and debrief at the end
- Tills To follow all Till and Cashing up procedures and ensure all staff are following these correctly
- Detailed check of deliveries for accuracy and quality of product
- Ensuring stock is received and secured in cellars on delivery
- Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product
- Display stock levels monitored throughout your and replenished as required
- Recording any wastage
Bartender
Jumeirah Emirates Towers, Alta Badia Restaurants
03.2013 - 03.2014
- Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
- Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
- Satisfying patron requests in a timely manner
- Assessing customer preferences and making drink recommendations
- Providing a positive and friendly guest experience by interacting with patrons
- Collecting money for drinks served and providing change as needed
- Checking identification to verify legal age requirements for all customers
- Balancing cash receipts
- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
Bar supervisor
Rotana Hotel and Resorts
01.2011 - 02.2013
- Works closely with the assistant managers, manager, and chef to ensure effective coordination and cooperation between departments
- Assists the F&B Manager with regular on the job training to maintain and improve service standards
- Assists the Bar Manager with regular on the job training to maintain and improve the standards of service
- Provides accurate paperwork for individual locations
- Work with management to market drink specials
- Develops and executes events
- Responsible for assigned shift, assisting in overall management
Bartender
River Club Restaurant
01.2009 - 12.2010
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders, and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
Education
Certificate - Computer Literacy
Accord Business Academy
01.2007 - 01.2008
Diploma - Computer information technology
ADM
01.2008 - 01.2009
Matric - undefined
John Bisseker High School
01.2006 - 01.2006
Skills
Time management
Communication skills
Office administration
Service excellence
Hard working
Proactive
Professional
Telephonic skills
References
Monde, Magxwalisa, Lodge Manager, 0788869075, Shamwari Private Game Reserve
Interests
Reading, hiking, Camping, Traveling, Socializing with peers
Timeline
Lodge Manager
Kwandwe Private Game Reserve
01.2024 - Current
Day Safari Manager/ Duty Manager
Pumba Private Game Reserve
02.2022 - 12.2023
Senior Duty Manager
Amakhala Game Reserve
12.2020 - 11.2021
Guest relations officer / Duty Manager
Shamwari Private Game Reserve
11.2019 - Current
Guest relations officer / Duty Manager
Shamwari Private Game Reserve
11.2019 - 08.2020
Bar Manager
Mortel Hotel
01.2016 - 03.2019
Bar supervisor
Princess cruise lines
03.2014 - 10.2015
Bartender
Jumeirah Emirates Towers, Alta Badia Restaurants
03.2013 - 03.2014
Bar supervisor
Rotana Hotel and Resorts
01.2011 - 02.2013
Bartender
River Club Restaurant
01.2009 - 12.2010
Diploma - Computer information technology
ADM
01.2008 - 01.2009
Certificate - Computer Literacy
Accord Business Academy
01.2007 - 01.2008
Matric - undefined
John Bisseker High School
01.2006 - 01.2006