Odwa Jan
Lodge Manager
King Williams town
Summary
I am a 37-year-old ambitious male who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal-oriented individual who is always looking for a challenge to enhance my skills. I am highly professional, dedicated and determined. I have a lovely energy and I follow up promptly and efficiently always maintaining a highly professional mannerism. I am available immediately and willing to relocate.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Lodge Manager
Kwandwe Private Game Reserve
01.2024 - Current
- Managed daily lodge operations efficiently
- Welcomed and oriented guests upon arrival
- Placed orders for F&B, kitchen, and housekeeping supplies
- Monitored and addressed stock take variances
- Ensured compliance with company policies and procedures
- Hosted guests during evening dinners
- Maintained adequate stock levels for F&B and kitchen
- Oversaw maintenance of company and game drive vehicles
- Captured timesheets
- Conducted morning meetings to review arrivals and dietary needs
- Responded to guest reviews professionally
Guest relations officer / Duty Manager
Shamwari Private Game Reserve
11.2019 - Current
- Managing front of house operations
- Overseeing staff
- Handling queries and complaint
- Guest interaction
- Assist with site inspections
- Manage the entire service operation of the restaurant
- Create and maintain relationship with guests in the restaurant
- Daily meetings and handovers with staff
- Maintain and achieve restaurant targets
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
- Meet and greet guests after activities
- Room checks and oversee housekeeping
- Meal set up and service in dining area or bush
- Liaison with reservations department
- Check-in/out of guests, POS recordings, invoicing, and bill settlement
- Follow up on guest feedback and TripAdvisor reviews
Day Safari Manager/ Duty Manager
Pumba Private Game Reserve
02.2022 - 12.2023
- Managing front of house operations
- Overseeing staff
- Handling queries and complaint
- Guest interaction
- Assist with site inspections
- Manage the entire service operation of the restaurant
- Create and maintain relationship with guests in the restaurant
- Daily meetings and handovers with staff
- Maintain and achieve restaurant targets
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
- Meet and greet guests after activities
- Room checks and oversee housekeeping
- Meal set up and service in dining area or bush
- Liaison with reservations department
- Check-in/out of guests, POS recordings, invoicing, and bill settlement
- Follow up on guest feedback and TripAdvisor reviews
Senior Duty Manager
Amakhala Game Reserve
12.2020 - 11.2021
- Overseeing Breakfast setup, presentation, and service
- Ensuring the smooth and efficient running of the hotel
- Supervise housekeeping staff and direct their daily duties
- Assist in taking bookings via email, telephone, and walk-ins
- Guest check ins and check outs
- Invoicing and quoting
- Petty Cash
- Checking 20 + rooms daily
- Arranging transport for guests
- Basic maintenance skills
- Stock control
- Acting as manager on duty in the absence of the General Manager
Guest relations officer / Duty Manager
Shamwari Private Game Reserve
11.2019 - 08.2020
- Managing front of house operations
- Overseeing staff
- Handling queries and complaint
- Guest interaction
- Assist with site inspections
- Manage the entire service operation of the restaurant
- Create and maintain relationship with guests in the restaurant
- Daily meetings and handovers with staff
- Maintain and achieve restaurant targets
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
- Meet and greet guests after activities
- Room checks and oversee housekeeping
- Meal set up and service in dining area or bush
- Liaison with reservations department
- Check-in/out of guests, POS recordings, invoicing, and bill settlement
- Follow up on guest feedback and TripAdvisor reviews
Bar Manager
Mortel Hotel
01.2016 - 03.2019
- Attend frequent meetings with owners
- Source and train staff to best fit the bar's needs
- Schedule staff in an efficient manner to best cover the demands of the customers
- Communicate with vendors to assure the appropriate number of products are on hand for the forecasted demand
- Resolve all staff conflicts swiftly and properly
- Assure all transactions and banking are conducted with no variance
Bar supervisor
Princess cruise lines
03.2014 - 10.2015
- Supervising smooth running of the bars
- Ensure all venues open on time and that they are ready for business
- Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue
- Keeping staff busy and productive always
- Ensure staff meet the standards of the bars, addressing and correcting bad practice where need be
- Maintaining back of house and cellars to a high standard
- Liaising on shift with Head Chef to resolve problems and ensure great service
- Complete daily paperwork to ensure the safe run\staff
- Assist in induction days as required
- Monitor new staff and allocate “shadows” for their first few shifts
- Report back to the managers any areas where refresher training may be needed
- Help coach and bring staff through
- Brief staff at the beginning of the night and debrief at the end
- Tills To follow all Till and Cashing up procedures and ensure all staff are following these correctly
- Detailed check of deliveries for accuracy and quality of product
- Ensuring stock is received and secured in cellars on delivery
- Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product
- Display stock levels monitored throughout your and replenished as required
- Recording any wastage
Bartender
Jumeirah Emirates Towers, Alta Badia Restaurants
03.2013 - 03.2014
- Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
- Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
- Satisfying patron requests in a timely manner
- Assessing customer preferences and making drink recommendations
- Providing a positive and friendly guest experience by interacting with patrons
- Collecting money for drinks served and providing change as needed
- Checking identification to verify legal age requirements for all customers
- Balancing cash receipts
- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
Bar supervisor
Rotana Hotel and Resorts
01.2011 - 02.2013
- Works closely with the assistant managers, manager, and chef to ensure effective coordination and cooperation between departments
- Assists the F&B Manager with regular on the job training to maintain and improve service standards
- Assists the Bar Manager with regular on the job training to maintain and improve the standards of service
- Provides accurate paperwork for individual locations
- Work with management to market drink specials
- Develops and executes events
- Responsible for assigned shift, assisting in overall management
Bartender
River Club Restaurant
01.2009 - 12.2010
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders, and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
Education
Certificate - Computer Literacy
Accord Business Academy
01.2007 - 01.2008
Diploma - Computer information technology
ADM
01.2008 - 01.2009
Matric - undefined
John Bisseker High School
01.2006 - 01.2006
Skills
Time management
References
Monde, Magxwalisa, Lodge Manager, 0788869075, Shamwari Private Game Reserve
Interests
Reading, hiking, Camping, Traveling, Socializing with peers
Timeline
Lodge Manager
Kwandwe Private Game Reserve
01.2024 - Current
Day Safari Manager/ Duty Manager
Pumba Private Game Reserve
02.2022 - 12.2023
Senior Duty Manager
Amakhala Game Reserve
12.2020 - 11.2021
Guest relations officer / Duty Manager
Shamwari Private Game Reserve
11.2019 - Current
Guest relations officer / Duty Manager
Shamwari Private Game Reserve
11.2019 - 08.2020
Bar Manager
Mortel Hotel
01.2016 - 03.2019
Bar supervisor
Princess cruise lines
03.2014 - 10.2015
Bartender
Jumeirah Emirates Towers, Alta Badia Restaurants
03.2013 - 03.2014
Bar supervisor
Rotana Hotel and Resorts
01.2011 - 02.2013
Bartender
River Club Restaurant
01.2009 - 12.2010
Diploma - Computer information technology
ADM
01.2008 - 01.2009
Certificate - Computer Literacy
Accord Business Academy
01.2007 - 01.2008
Matric - undefined
John Bisseker High School
01.2006 - 01.2006
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