Odirile Likhaina

• Coordinate daily club operations, ensuring courts, equipment, and facilities are prepared for members and events.
• Manage bookings, schedules, tournaments, leagues, and social events while maintaining excellent communication with members.
• Support new member onboarding by explaining club services, policies, and booking procedures.
• Troubleshoot booking issues, customer concerns, and operational challenges, escalating complex matters to management when required.
• Build long-term relationships with members through professional, friendly, and proactive customer engagement.
• Responded to customer inquiries and resolved service issues, fostering a positive customer experience.
• Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
• Analysed performance data to identify trends, making strategic decisions to boost operational success.
• Collaborate with coaches, management, and operational staff to ensure seamless service delivery.
• Maintain accurate records, reports, and operational information while handling customer data responsibly.
• Advised senior management on facilities needs, enhancing operational effectiveness through ongoing support.
• Assisted with promotional campaigns and community events, driving customer engagement and participation.
• Consistently work in a fast-paced environment, balancing multiple priorities while maintaining high service standards.

Provided exceptional customer service by assisting with purchases, product inquiries, exchanges, and resolving complaints to enhance customer satisfaction.

• Surpassed sales targets through effective customer engagement and tailored selling techniques, contributing to overall store performance.
• Guided customers in product selection by delivering detailed information, resulting in increased sales and improved shopping experience.
• Built strong customer relationships through active listening, professionalism, and personalised service.
• Assisted customers in-store and over the phone by providing product guidance and resolving concerns.
• Resolved customer queries using active listening and problem-solving skills.
• Processed cash and card transactions while maintaining confidentiality and accuracy.
• Supported high-volume retail operations while consistently maintaining excellent customer satisfaction.
• Worked closely with management and stockroom teams to maintain inventory accuracy and operational efficiency.

• Participated in ongoing product and customer service training to stay current with new products and company procedures.
• Trained new staff on company's best practices, merchandising and lead development techniques to fulfil sales targets.
• Nike South Africa

• Developed seasonal themes for merchandise displays, refreshing the look of the store and keeping interest high.
• Trained new staff on visual merchandising standards, guidelines, and best practices to maintain consistency.
• Maintained up-to-date knowledge of visual merchandising tools and technologies to improve efficiency and effectiveness.
• Conducted regular competitor analysis to stay ahead of industry trends and apply innovative merchandising techniques.
• Resolved layout issues by creatively adapting designs to fit different store sizes and shapes.
• Prepared detailed visual merchandising reports, including photographs and performance metrics, for review by senior management.
• Researched industry trends to provide knowledgeable insight to clients.
• Prepared professional presentations to creatively communicate design intent and direction.
• Sourced light fixtures and accessories to create unique and inviting rooms.
• Oversaw interior construction to provide direction and advice.