Odette Burger

• Saved over R1000 000 this year by implementing cost-saving initiatives that addressed long-standing problems
• Lead projects and analyzed data to identify opportunities for improvement.
• Exceed goals through effective task prioritization and great work ethic
• Adhere to social distancing protocols and wore mask or face shield
• Receive and processed stock into inventory management system
• Resolve problems, improved operations and provided exceptional service
• Increase customer satisfaction by resolving issues
• Use coordination and planning skills to achieve results according to schedule
• Participate in constrution team-building activities to enhance working relationships
• Offer friendly and efficient service to customers, handled challenging situations with ease
• Demonstrate respect, friendliness and willingness to help wherever needed
• Learn new skills and applied to daily tasks to improve efficiency and productivity
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Led projects and analyzed data to identify opportunities for improvement
• Drive operational improvements which resulted in savings and improved profit margins
• Work with customers to understand needs and provide excellent service
• Prove successful working within tight deadlines and fast-paced atmosphere
• Onboard new temps by entering employee information into systems
• Identify issues, analyzed information and provided solutions to problems
• Improve operations through consistent hard work and dedication
• Resolve conflicts and negotiated mutually beneficial agreements between parties
• Work within applicable standards, policies and regulatory guidelines to promote safe working environment
• Conduct research, gathered information from multiple sources and presented results
• Prepare variety of different written communications, reports and documents
• Maintain excellent attendance record, consistently arriving to work on time
• Complete paperwork, recognizing discrepancies and promptly addressing for resolutions
• Developed team communications and information for meetings

• Underwritten by E- commerce SA banking to sign up medium to enterprise business
• Consult for all e-commerce banks in South Africa technical and conducted client API testing
• Responsibilities:
• Drive acquisition of new business, client retention, and customer service in South Africa and Africa
• Discover new sales pipelines to generate positive revenue
• Serve as interface between customers and operations staff
• Train and mentor clients, peers, and colleagues on E-Commerce tech, data, support and marketing propositions
• Effectively built and sustained Development Partnership With Local and international Web Development Industry that contributed to our lead generation profiting us 20% towards Annual GDP
• Successful clients include Clicks, TFG, Cape Union Mart Group,L'Oreal Group, Acer, Decathlon, Cullinan group and Nexis Lexis, etc
• Exceed by 60% targets building, directing and motivating high-performing sales team.
• Manage national sales programs, supervised from 10 - 500 sales representatives and evaluated KPIs for promotional opportunities.
• Managed and motivated sales team to increase revenue 60% .

• Exceed goals by 30% through effective task prioritization and great work ethic.
• Use coordination and planning skills to achieve results according to schedule.
• Learn new skills and applied to daily tasks to improve efficiency and productivity.
• Develop team communications and information for meetings.
• Collaborate with team members to achieve target results.
• Lead projects and analyzed data to identify opportunities for improvement.
• Handle 30 calls per day to address customer inquiries and concerns.
• Use Microsoft Word and other software tools to create documents and other communications.
• Work within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Improve operations through consistent hard work and dedication.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Prepare variety of different written communications, reports and documents.
• Increase customer satisfaction by resolving issues.
• Work with customers to understand needs and provide excellent service.

• Deliver first rate maintenance of IT administrative property portfolio to better streamline operations
• Collaborate with multifaceted groups to gather information for financial year reports
• Supervise high-performing team of contractors and maintenance staff including scheduling and delegating workload
• Monitor all bond payments and commercial and residential insurance premiums
• Minimize vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Complete final move-out walk-throughs with tenants to identify required repairs.
• Administer operations to handle needs of more than 300 tenants across 300 property units.
• Decrease operating costs 45 % by implementing cost control procedures.
• Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Evaluate and recommended changes in rental pricing strategies to remain competitive in market.
• Maintain sufficient number of units market-ready for lease.
• Organize and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
• Communicate regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Maintain original leases and renewal documents in digital and hardcopy format for property management office.
• Prepare specifications, solicited bids and approved subcontracts for building services.
• Verify income, assets and expenses and completed file tracking sheet for each applicant.
• Handle disciplinary actions, performance appraisals and terminations of company staff.
• Train and motivated leasing staff during bi-monthly trainings.
• Coordinate with janitorial and engineering staff on maintenance and upkeep.
• Follow up on delinquent tenants and coordinated collection procedures.
• Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

• Develop plan with sales to achieve/exceed retail sales goals for region based on expectations for sales and penetration
• Work with National Account Director to create detailed plan by account for coming year, i.e
• Priorities for retailing partners, sales budgets at retail and net, and operational budgets
• Also partner with Account Executives to execute detailed plans by door that are aligned with key account plans
• Education ensure that training needs of market are developed and addressed to support sales objectives within region
• Odette Burger - page 2
• Develop sales goals (in conjunction with corporate objectives) by product line for basic, new products, and promotions
• Recommend to composition of regional distribution in terms of account/door openings, closings, space/location improvements, and new counter installations
• Implement Corporate Merchandising policies and follow LVMH merchandising directives provided by USAS Office to maintain brand identity
• People Development and Management
• Coach, counsel, motivate, and train a team of to ensure optimal sales performance and cohesive team environment
• Manage team to deploy appropriate resources and drive retail sales
• Review door performance with sales team and coach them on improvement strategies and tactics
• Develop selling and management skills of Sales Executives, shadowing them during store visits in field
• Financial Analysis and Budget Management
• Track sales performance and identify opportunity for growth and gaps for improvement
• Prepare and manage A&P spending, demo, freelance, T&E, and retail budgets for all doors and
• Account Executives in territory
• These budgets are then customized per account with goals and objectives assigned to sales personnel within region
• All sales personnel are responsible for achievement of goals and objectives
• Prepare monthly business analysis with input from all regional personnel.

• Dev Spec's Operations Automated Security Issued Aug 2022
• Learning GitHub Issued Aug 2022 ·
• Security Testing Essential Training Security Testing Essential Training Issued Aug 2022 · No Expiration
• Reporting to Web System Issued Aug 2021
• Business Development: Strategic Planning Business Development Issued Aug 2021 · No Expiration
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• Succeeding in Web Development: Full Stack and Front End Issued Jul 2020
• UX Foundations: Accessibility UX Foundations: Accessibility
• Issued Jul 2020 · No Expiration
• User Experience for Web Design User Experience for Web Design
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• Web Programming Foundations Web Programming Foundations
• Issued Jul 2020 · No Expiration
• Google Design Sprint, Google certified in the Fundamentals of Digital Marketing Google certified in the Fundamentals of Digital Marketing
• Google Design Sprint Certified in the Fundamentals of Digital Marketing Credential ID Certified in the Fundamentals of Digital Marketing
• Becoming Head of Sales: Developing Your Playbook issued Aug 2020

• Job Interview Strategies for UX Designer Job Interview Strategies for UX Designers Issued Apr 2020 ·
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• Square Space Essential Training: Essential Training: Ecommerce
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• Transitioning from Individual Contributor to Training Manager Issued Feb 2020

Cloud Concepts the types of cloud models, and the types of cloud services.After completing this module, students will be able to:
Core Azure Services. Cloud architectural components, Azure services and products, Azure solutions, and Azure Security, Privacy, Compliance, and Trust
Learn about Azure security, identity, governance, monitoring, reporting, and standards.
Different subscriptions, planning and managing costs, support options, SLAs, and service lifecycles.

Azure Fundamentals exam is an opportunity to prove knowledge of cloud concepts, Azure services, Azure workloads, security and privacy in Azure, as well as Azure pricing and support. Candidates should be familiar with the general technology concepts, including concepts of networking, storage, compute, application support, and application development.

Azure Fundamentals can be used to prepare for other Azure role-based or specialty certifications.

Azure Fundamentals training is among the most useful possessions to any kind of organization starting their trip to electronic makeover, or any IT specialist

The curriculum combines practical experience with the in-depth study of management principles. As part of this program, students explore the application of skills in a wide range of areas that include: Finance Organization Management Business Ethics Organizational Behavior Leadership Challenges and Supervision Human Resources Management Managing Diversity Strategic Management Capstone Internship Marketing Bachelor programs focus on the applied knowledge necessary to immediately enter into employment and are a great option for students with

• Continuing education in Business operations
• Member of Alison University since 2018
• Professional development completed in 2021

Certificate, International SEO(Certificate, International SEO
2020 - 2020
Grade: Pass
Activities and societies: International SEO,

Beyond Google: Overview of the top global search engines,
Technical Aspects, Handle multilingual content,language: annotations/XML, Meta content-language
Conte
Off-Site Factors, Increasing visibility, Link building for international SEO, Impact of social networks and social sharing
Measuring international SEO campaigns, Monitoring international search visibility,

Advanced Google Analytics
Google Analytics
Grade: Certificate Grade: Certificate
Data Collection and Processing

Setting Up Data Collection and Configuration
Advanced Analysis Tools and Techniques
Advanced Marketing Tools

• Received international Certification
• Member of Alison University since 2018
• Professional development completed in 2019
• Completed professional development IN Webmaster And Web Management
• Continuing education in 2020

MNM1501
To get involved in using the e-commerce effectively in business especially for doing business on the internet. Students will gain detailed knowledge of the infrastructure of e-commerce, the creation and establishing of web pages; and knowledge of how the basic internet structure relates to and supports e-commerce and trading online. They will also have an ability to evaluate, select and apply appropriate online marketing methods, procedures or techniques to address the online market and communicate with customers to encourage them to buy online, build a relationship with them and monitoring and maintain the online presence. They will act appropriately in familiar e-commerce environment with e-commerce instruments and in any given practical situations demonstrating an understanding of the impact of e-commerce components in B2C and B2B

environments.

• Completed professional development in 2018

As per Regulations 633 of the Estate Agency Affairs Act of 1976, with effect from July 2008, all estate agents must complete an NQF qualification to enable them to write their Estate Agency Affairs Board Examination in order to work as an estate agent in South Africa.

• Received 2006 SA Fidelity certificate
• Member EAAB SA

• deggree completed in 2004

· Business Administration

· Marketing and and advertising

· Digital Marketing

· Human Resources

· International Business

· Business legislation

· Tax Specialist

· Accounting Clerk

· Family-Owned Business Start-Up

· Venture Social

· Venture Banking

· Finance Wealth Management

· Logistics and Transportation

· Food and Beverage

· Rooms Division Cruise line MS

English, Afrikaans, Math's, Business Economics, Geography, Physiology, Ethnology and Criminology.

• Completed professional development in december 1994
• This qualifies as an internationally Recognized grade 12 graduation