Octavia Philile Vilakazi
Office Manager
Pietermaritzburg ,KwaZulu Natal
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Office Manager
Nsikayezwe Management Consultant
Pietermaritzburg
11.2018 - Current
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Reported to senior management on organizational performance and progress toward goals.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Created, maintained and updated filing systems for paper and electronic documents.
- Controlled finances to lower costs and keep business operating within budget.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Resident Advisor
Durban University Of Technology
Pietermaritzburg
02.2020 - 12.2022
- Promoted culture of respect and understanding among students.
- Helped develop and implement programs to foster community growth and development.
- Developed, implemented and monitored residential policies and procedures.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Provided crisis management and intervention during emergency situations.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Solved grievances and complaints by collaborating with residents.
- Supported personal needs of residents dealing with diverse conditions.
Personal Assistant
Department Of Health
Pietermaritzburg
04.2016 - 05.2018
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Used discretion when handling confidential information.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Education
Diploma - Office Management And Technology
Durban University And Technology
Pietermaritzburg 01.2012 - 11.2015
Post Graduate In Education - Education
Unisa
Pietermaritzburg 01.2018 - 01.2019
Skills
Documentation and control
undefinedTimeline
Resident Advisor
Durban University Of Technology
02.2020 - 12.2022
Office Manager
Nsikayezwe Management Consultant
11.2018 - Current
Post Graduate In Education - Education
Unisa
01.2018 - 01.2019
Personal Assistant
Department Of Health
04.2016 - 05.2018
Diploma - Office Management And Technology
Durban University And Technology
01.2012 - 11.2015
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