Ocker O. le Roux
Moreleta Park,GP
Summary
Experienced Manager with over 20 years in the Technology & Telecoms sector specializing in Commercial Assurance, Financial Assurance, and Revenue Assurance. Proven track record in driving process improvement through Automation and Robotics (RPA) leveraging strong analytical skills in Data Analytics and SQL. Skilled at effectively managing diverse teams, implementing innovative solutions, and optimizing operational efficiency to enhance customer experience and maximize revenue.
Overview
26
26
years of professional experience
Work History
Manager: VB Billing and Order Management
Vodacom South Africa
10.2018 - Current
- Lead and manage a team of 43 individuals across Billing Operations, Order Management, Billing Assurance, and System Optimisation
- Oversee an outsourced partner with an annual budget of R20 million
- Manage relationships with service providers
- Drive continuous performance improvement and SLA adherence
- Engage with senior stakeholders to ensure optimal customer outcomes
- Implement innovative solutions aligned with business objectives
- Optimise commercial operations to enhance efficiency in order capture, billing, credit notes, and automation
- Collaborate with Finance to enhance customer billing processes
Senior Specialist: Business Analyst
Vodacom South Africa
06.2016 - 09.2018
- Managed a team of eight
- Analysed business requirements and documented system enhancements
- Automated processes to minimise human intervention
- Conducted data analysis and quality reconciliation across CRM systems
- Identified and addressed billing anomalies to prevent revenue leakage
Specialist System Administrator: Tallyman
Vodacom South Africa
12.2007 - 03.2016
- Designed and configured Tallyman strategies for business requirements
- Conducted SQL-based data analytics for process optimisation
- Led full development cycles, including testing and deployment
- Generated management information (MI) reports
- Provided system and application support to business users
Supervisor: Subscriber Collection Administration
Vodacom South Africa
03.2006 - 11.2007
Team Leader: Customer Information Centre (CIC)
Vodacom South Africa
04.2003 - 02.2006
Customer Information Centre (CIC) Advisor
Vodacom South Africa
10.2002 - 03.2003
Client Liaison Officer
Vodacom South Africa
02.2001 - 09.2002
Administration Clerk
Vodacom South Africa
09.2000 - 01.2001
Customer Service Advisor
Teleresources
05.1999 - 11.1999
Client Service Advisor
Loan Sure Krugersdorp
09.1998 - 04.1999
Education
High School Diploma -
High School
Schweizer-Reneke, South AfricaSkills
- Project Management Fundamentals
- User Acceptance Testing Expertise
- Oracle Database SQL Knowledge
- Excel Proficiency
- Strong Customer Service Skills
- Targeted Performance Coaching Strategies
- Staff Management
- Talent Acquisition
- Customer service
- Data-Driven Problem Solving
- Requirements gathering
- Effective Problem Resolution
- Critical Analysis
- Analytical thinking
Languages
English (Fluent)
Afrikaans (Fluent)
Education And Certifications
Various professional training courses in technology, project management, and leadership.
Timeline
Manager: VB Billing and Order Management
Vodacom South Africa
10.2018 - Current
Senior Specialist: Business Analyst
Vodacom South Africa
06.2016 - 09.2018
Specialist System Administrator: Tallyman
Vodacom South Africa
12.2007 - 03.2016
Supervisor: Subscriber Collection Administration
Vodacom South Africa
03.2006 - 11.2007
Team Leader: Customer Information Centre (CIC)
Vodacom South Africa
04.2003 - 02.2006
Customer Information Centre (CIC) Advisor
Vodacom South Africa
10.2002 - 03.2003
Client Liaison Officer
Vodacom South Africa
02.2001 - 09.2002
Administration Clerk
Vodacom South Africa
09.2000 - 01.2001
Customer Service Advisor
Teleresources
05.1999 - 11.1999
Client Service Advisor
Loan Sure Krugersdorp
09.1998 - 04.1999
High School Diploma -
High School
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