Obvious Ndhlovu
Restaurant Manager / Waiter
Johannesburg
Summary
Dynamic leader with a proven track record at Brooklyn Brothers, adept in facility management and team motivation. Excelled in boosting customer service leadership through innovative promotions, enhancing brand loyalty and operational efficiency. Skilled in staff training and business operations monitoring, consistently achieving significant improvements in employee satisfaction and customer engagement.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Club Manager
Rockets Restaurant Bryanston
09.2007 - Current
- Prepared monthly reports and budgets to track revenue and expenses.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Increased staff performance and engagement via motivational leadership.
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
- Planned, organized, and coordinated special events and celebrations.
Bar Manager
Lock Stock and Beer Pineslopes
03.2018 - 09.2022
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
Store Manager
Krispy Kreme
04.2017 - 08.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
General Manager
Brooklyn Brothers
08.2016 - 03.2017
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Njube High School
BulawayoSkills
Team motivation
Timeline
Bar Manager
Lock Stock and Beer Pineslopes
03.2018 - 09.2022
Store Manager
Krispy Kreme
04.2017 - 08.2017
General Manager
Brooklyn Brothers
08.2016 - 03.2017
Club Manager
Rockets Restaurant Bryanston
09.2007 - Current
Njube High School
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