OBERT J. MASANGO

• Led cross-functional teams in delivering complex projects on time and within budget, enhancing operational efficiency.
• Transformed business culture by automating business processes through innovative ICT interventions.
• Pioneered the adoption of innovative technologies, streamlining operations and enhancing business users' experience.
• Driving the formulation and implementation of ICT strategy.
• Guide the process for systems development and implementation.
• Ensure that ICT governance, risk, and compliance are in place.
• Provide ICT Service Management and Delivery.
• Entrenching IT best practice.
• Human Capital Management and Development.
• Manage ICT contracts, projects, and budgets.

• Established the application support team at the client site.
• Structured core specialist skills and functional areas for effective service delivery.
• Led the Capability Maturity Model project on site.
• Instrumental in advising the CIO on ICT strategy and enterprise architecture.
• I managed the development and enhancements of the electronic case management systems.
• Developed interfaces with the Department of Justice and justice cluster systems.

• As a director of a start-up enterprise, I was responsible for establishing an ICT services business aimed primarily at SMMEs and local municipalities.
• Guided the application support team at the client site.
• The services included giving advice and the preparation of business plans, business cases, and proposals for various small businesses.
• Provided business advisory services to FET colleges in setting up internet cafés.

and the procurement of ICT services.

• Facilitated workshops and training sessions to upskill team members and improve service delivery.
• Interfaced with client leads and became trusted advisor or confidant to client.

• ICT Services Sales and Marketing.
• Hosting blue-chip clients and showcasing services catalogues.
• Liaising with OEMs on new technologies.
• Provided Microsoft products and licences to clients.
• Guided the software asset management process.

• My role included the management of a Global Service Centre that provided service management for blue-chip clients in the mining, banking, petrochemical, and retail sectors.
• This involved managing a diverse team of 350 service agents, technicians, engineers, team leaders, and senior managers in our national and provincial offices.
• Part of my responsibilities was managing an operational budget of R114 million.
• My day-to-day tasks involved hosting clients for the sales and marketing of our services, strategies, and products.
• Among my roles was also the management of client accounts and ensuring that the unit delivers according to SLAs, and attains quarterly and annual revenue targets.
• The main services provided to clients included data centre facilities, service desk, first and second line support, and collaborative service desk services.

• Provided strategic and operational management in ICT.
• Thought leadership encompassing advising the Executive Committee on strategic ICT procurement.
• My day-to-day activities involved leading a team of senior managers, technical leads, customer engineers, and service providers.
• The main services involved the management of a wide-area network.
• Provision of case management systems and applications for approximately 1,000 public lawyers.
• My main successes were establishing a business intelligence platform for the organisation.
• Revamping the network architecture from a point-to-point network to an MPLS VPN.

• My main responsibilities included the management of a timeshare system.
• Ensured call centre systems availability.
• Provide a reporting platform for the business, and create a business intelligence data warehouse and dashboards.
• Collaborated with team members to achieve target results.
• I was also responsible for setting a business continuity plan and disaster recovery strategy for the organisation.
• Managed complaints with calm, clear communication and problem-solving.
• I was also involved in major projects to relocate our overseas mainframe systems, for which I received an award from the Vice-President of Global Operations.

• Developed and maintained application systems for an Investment Solutions company.
• I provided support to end users on user functionality.
• Produced reports for the analysis of investment portfolios.

• I joined the SASOL Group IT unit immediately after completing my university studies, where I worked as a junior computer programmer.
• and progressed through the ranks to become a team leader for our Micro Systems unit.
• Our clients were the process controllers at various plants and in the mining operations.
• I was responsible for developing and maintaining systems.
• and supporting business systems.
• My team won an award for developing the Best Website in Africa, the Middle East.