Obediah Simpako
Pretoria,South Africa
Summary
Results-driven professional with a strong focus on attention to detail and operational analysis. Proficient in technical analysis, installation, and system evaluations using UNIX and Linux-based tools. Demonstrates excellent communication techniques, decisive decision-making, and effective teamwork. Committed to achieving outstanding results through a combination of technical expertise and collaborative efforts.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Voip Specialist
VTN Communication/Herotel Business
Pretoria , Pretoria
2021.01 - 2024.11
- Increased efficiency by 10% with the regular maintenance of VoIP systems.
- Tested and repaired VoIP hardware for improved system functionality.
- Streamlined network operations by implementing VoIP protocols.
- Configured VoIP equipment; achieved greater network reliability.
- Assured high-quality performance by troubleshooting network issues.
- Managed implementation of SIP trunking for improved call routing.
- Led team in migration from legacy PBX to VoIP technology; reduced operational costs significantly.
- Mitigated risks associated with voice security vulnerabilities by performing thorough assessments.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Guided and assisted users with technical issues, improving network performance and usability.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Deployed, maintained and monitored telecommunication systems.
Senior PABX Technician
Outsourcde Digital
Johannesburg, Johannesburg
2019.01 - 2021.10
- Conducted diagnostic tests for identifying faults and malfunctions.
- Trained junior staff on operational procedures and safety protocols, fostered skill development.
- Worked with internal teams to provide technical support and guidance on company equipment.
- Increased efficiency by 8% by maintaining and repairing complex technical equipment.
- Addressed faulty systems and worked with clients to resolve installation and repair challenges.
- Visited customer sites to inspect, maintain and repair diverse types of equipment.
- Replaced worn and defective parts and wiring to restore equipment function.
- Adjusted equipment to enhance performance and meet requirements.
Senior Voip Engineer
TALK IP
Johannesburg, Johannesburg
2016.01 - 2018.12
- Streamlined network operations by implementing VoIP protocols.
- Tested and repaired VoIP hardware for improved system functionality.
- Increased efficiency by 20% with regular maintenance of VoIP systems.
- Configured VoIP equipment; achieved greater network reliability.
- Managed implementation of SIP trunking for improved call routing.
- Facilitated seamless communication with deployment of unified messaging solutions.
- Led team in migration from legacy PBX to VoIP technology; reduced operational costs by 25%.
- Mitigated risks associated with voice security vulnerabilities by performing thorough assessments.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Guided and assisted users with technical issues, improving network performance and usability.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Deployed, maintained and monitored telecommunication systems.
Voip Specialist
TheOfficeGuru
Johannesburg, Johannesburg
2015.01 - 2015.12
- Increased client satisfaction by 10% by providing specialised support and advice.
- Resolved technical issues promptly, enhancing overall system performance.
- Diagnosed hardware faults accurately to minimise downtime.
- Performed regular system backups, preventing potential data loss.
- Installed new technology systems seamlessly into existing infrastructure.
Voip Technician
Nxatel Business Solutions
Pretoria, Pretoria
2012.01 - 2014.12
- Conducted diagnostic tests for identifying faults and malfunctions.
- Streamlined operations by implementing effective troubleshooting techniques.
- Troubleshot and resolved technical issues to restore functionality.
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Tested and evaluated equipment performance to determine maintenance needs.
- Addressed technical support requests and completed effective resolutions within given timeframes.
- Increased efficiency by 15% by maintaining and repairing complex technical equipment.
Pabx Technician
National Samsung
Johannesburg, Johannesburg
2010.01 - 2011.09
- Conducted diagnostic tests for identifying faults and malfunctions.
- Streamlined operations by implementing effective troubleshooting techniques.
- Enhanced customer satisfaction by responding promptly to service calls and resolving technical glitches swiftly.
- Troubleshot and resolved technical issues to restore functionality.
- Increased efficiency by 15% by maintaining and repairing complex technical equipment.
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Installed and repaired electrical and mechanical components and systems to meet project specifications.
Pabx Technician
Standard Telephones& Cables
Harare, Harare
2000.01 - 2008.03
- Conducted diagnostic tests for identifying faults and malfunctions.
- Enhanced customer satisfaction by responding promptly to service calls and resolving technical glitches swiftly.
- Troubleshot and resolved technical issues to restore functionality.
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Increased efficiency by 25% maintaining and repairing complex technical equipment.
- Addressed faulty systems and worked with clients to resolve installation and repair challenges.
- Used hand and power tools to install or repair electronic components and assemblies.
- Installed electronic instruments and control systems to specifications.
Education
Bachelor of Business Administration - Marketing
Institute of Marketing Management
United Kingdom 2004.04 - 2007.08
Diploma of Higher Education - Telecommunications and Electronics
City and Guilds
United Kingdom 1997.01 - 1997.11
Diploma of Higher Education - Telecommunications and Electronics
City and Guilds
United Kingdom 1998.01 - 1998.11
Skills
- Attention to Detail
- Operational analysis
- Technical analysis
- Installation
- Excellent communication techniques
- Decisive
- Results-driven
- UNIX and Linux-based tools
- Teamwork
- System evaluations
Languages
English
Shona
Isizulu
Custom
- Camping
- Soccer
- Hockey
- Golf
- Tennis
Affiliations
- Hiking
- Playing soccer
Certification
- Red Hat Certified Engineer (RHCE) -Linux. Red Hat. 2024.
- Red Hat Certified System Administrator (RHSCA)-Linux. Red Hat. 2023.
- Yealink Junior Certified IP Phone Engineer. Yealink Academy. 2022.
- Yealink Microsoft Certified Technical Professional. Yealink Academy. 2022.
- Yealink Certified Video Conferencing Expert. Yealink Academy. 2022.
- Yealink Certified Video Conferencing Solution Specialist. Yealink Academy. 2022.
- Check Point Certified Security Expert. CheckPoint. 2022.
- IBM Cybersecurity Analyst Professional Certificate. IBM. 2021.
- IBM Data Science Professional Certificate. IBM. 2021.
- Check Point Certified Security Administrator (CCSA). CheckPoint. 2021.
- Cisco Certified Network Associate(CCNA) Data Centre. CISCO. 2015.
- Cisco Certified Network Associate(CCNA) Routing&Switching. CISCO. 2012.
- Cisco Certified Network Associate(CCNA) Voice. CISCO. 2012.
- Certified Asterisk Voip Installer. vOIP Magic. 2009.
References
References available upon request.
Timeline
Voip Specialist
VTN Communication/Herotel Business
2021.01 - 2024.11
Senior PABX Technician
Outsourcde Digital
2019.01 - 2021.10
Senior Voip Engineer
TALK IP
2016.01 - 2018.12
Voip Specialist
TheOfficeGuru
2015.01 - 2015.12
Voip Technician
Nxatel Business Solutions
2012.01 - 2014.12
Pabx Technician
National Samsung
2010.01 - 2011.09
Bachelor of Business Administration - Marketing
Institute of Marketing Management
2004.04 - 2007.08
Pabx Technician
Standard Telephones& Cables
2000.01 - 2008.03
Diploma of Higher Education - Telecommunications and Electronics
City and Guilds
1998.01 - 1998.11
Diploma of Higher Education - Telecommunications and Electronics
City and Guilds
1997.01 - 1997.11