Obakeng Pholoholo
Cape Town
Summary
DevOps Engineer and Multi-Cloud Specialist with 9+ years of experience designing, automating, and supporting cloud-native solutions across AWS and Microsoft Azure. Proven success in building CI/CD pipelines, Infrastructure as Code (Terraform), containerized applications, and serverless architectures. Recognized for reducing operational latency by 99%+, improving SLA performance by 75%, and delivering AI-powered automation solutions. Recently certified as an AWS Certified AI Practitioner, with strong focus on DevOps, cloud engineering, and AI integration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer (DevOps / AWS Specialist)
AWS Marketplace
Cape Town
06.2024 - Current
- Built serverless automation solutions (Lambda, CloudFormation, SNS, CloudWatch) for infrastructure lifecycle management
- Developed Python-based automation tools, reducing manual operations by 80%+
- Engineered automation framework integrating 40+ systems, improving operational efficiency
- Supported deployment and validation of SaaS and AMI-based solutions on AWS Marketplace
- Reduced product deployment latency from 14 days to <1 hour (99% improvement)
- Conducted architecture reviews ensuring compliance and scalability
- Built AI-powered solutions using AWS Bedrock, Comprehend, and Amazon Q
- Reduced architecture review time by 92% and improved SLA by 75%
- Led GenAI Hackathon-winning solution deployed into production
- Implemented monitoring using CloudWatch and event-driven systems
- Performed root cause analysis and improved system reliability
DevOps Engineer (Azure / Multi-Cloud)
Public Investment Corporation
Pretoria
04.2023 - 06.2024
- Designed and implemented end-to-end CI/CD pipelines using Azure DevOps and Jenkins
- Introduced Agile and DevOps practices, improving delivery efficiency
- Integrated Terraform IaC for automated infrastructure provisioning
- Led migration of on-premise applications to Azure, improving scalability and cost efficiency
- Implemented ExpressRoute, Azure Site Recovery, and DR strategies
- Managed hybrid cloud environments and integrations
- Containerized applications using Docker and supported orchestration
- Automated deployments across environments ensuring consistency
- Built AI-driven workflows using Azure Copilot and Power Platform
- Reduced approval cycle times by 40%
Applications Support Specialist (Cloud & Azure)
Public Investment Corporation
Pretoria
08.2019 - 03.2023
- Managed Azure-based enterprise applications and infrastructure
- Automated reporting and workflows using SQL and scripting
- Supported cloud migrations and upgrades to Azure SaaS platforms
- Maintained 99%+ uptime across mission-critical systems
- Provided L1–L3 support, monitoring, and incident management
- Migrated Charles River system to Azure SaaS
- Upgraded multiple enterprise platforms with zero downtime
- Implemented reporting automation improving data accessibility
IT Graduate (Cloud & Support Foundations)
Public Investment Corporation
Pretoria
08.2017 - 07.2019
- Supported Azure environments, enterprise systems, and deployments
- Assisted in testing, monitoring, and documentation
- Built foundation in cloud operations, DevOps, and IT support
Education
Bachelor of Science (BSc) - Information Technology
CTI Educational Group
PretoriaSkills
- AWS
- Microsoft Azure
- Multi-cloud
- Hybrid Cloud
- Jenkins
- Git Actions
- Azure DevOps
- GitHub
- CI/CD Pipelines
- GitOps
- Terraform
- CloudFormation
- AWS CloudFormation
- Docker
- Kubernetes (EKS, AKS)
- ECS
- Python
- Bash
- PowerShell
- JavaScript
- SQL
- AWS CloudWatch
- Azure Monitor
- AWS Bedrock
- SageMaker
- Azure AI
- Copilot
- IAM
- SCPs
- Compliance
- Vulnerability Management
- RDS
- DynamoDB
- Azure SQL
- SQL Server
- Agile
- Scrum
- DevOps
- ITIL
- SOAP
- REST
Websites, Portfolios and Profiles
linkedin.com/in/obakeng-pholoholo-5584b013a
Certification
- AWS Certified AI Practitioner
- ITIL Foundation Certificate in IT Service Management
- Agile Scrum Essentials
- Charles River Compliance Part 1
- Charles River Custom Boot Camp
- COBIT 5 Foundation
Projects
- AI-Powered DevOps Automation (AWS), Reduced SLA processing time by 92%
- Enterprise CI/CD Implementation (Azure), Built full DevOps pipelines
- Cloud Migration, Migrated enterprise workloads to Azure with DR setup
- Serverless Automation, Designed scalable AWS Lambda-based infrastructure
Accomplishments
- Reduced AWS Marketplace product onboarding time from 14 days to under 1 hour (99%+ improvement) by engineering automation solutions across cloud workflows
- Improved operational SLA performance by 75% (48 hours → 12 hours) through AI-powered automation and process optimisation
- Eliminated 550+ case backlog (16+ days) within 3 business days, restoring SLA compliance and stabilising operations
- Designed and deployed AI-powered case summarisation solution using Amazon Web Services Bedrock and Amazon Q, saving 8–17 hours of team effort daily (production deployed)
- Reduced architecture review processing time by 92% (2 hours → using AI-driven automation (KIRO)
- Led enterprise-wide Azure DevOps transformation, implementing CI/CD pipelines, Agile practices, and improving software delivery efficiency
- Successfully migrated enterprise applications from on-premise to Microsoft Azure cloud, improving scalability, resilience, and cost efficiency
- Built serverless automation solutions (AWS Lambda, CloudFormation, Python) for infrastructure lifecycle management, improving operational efficiency by 80%+
- Developed and implemented Power Platform automation (Power Apps, Power Automate, Power BI) improving business process efficiency and reducing approval cycle times by 40%
- 🏆 Won AWS GenAI Hackathon (2025) and PIC AI Hackathon, delivering production-ready AI solutions that improved operational and business workflows
Timeline
Cloud Support Engineer (DevOps / AWS Specialist)
AWS Marketplace
06.2024 - Current
DevOps Engineer (Azure / Multi-Cloud)
Public Investment Corporation
04.2023 - 06.2024
Applications Support Specialist (Cloud & Azure)
Public Investment Corporation
08.2019 - 03.2023
IT Graduate (Cloud & Support Foundations)
Public Investment Corporation
08.2017 - 07.2019
Bachelor of Science (BSc) - Information Technology
CTI Educational Group