Summary
Overview
Work History
Education
Skills
Accomplishments
Hiking and Travelling
Work Availability
Quote
Timeline
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Obakeng  Kgethe

Obakeng Kgethe

Business Development Manager - Property Development
Johannesburg

Summary

I am an experienced business development strategist with over 20 years of workplace experience, over 10 years of which have been in management.

I am an energetic, ambitious and highly passionate person who is driven to lead a company to be innovators, forward thinkers and leaders within their industry. I believe in the best or nothing, and promote an open, collaborative and team-playing spirit. Networking and relationship management coupled with a drive to produce long lasting results are key to success, along with a vision to create an agile way of work.


My background and career path has been forged in both private and public sector in the areas of property & business development, stakeholder & relationship management, projects & operations management. I have extensive knowledge in marketing & business development, property development, Stakeholder and partnerships management backed by commendable leadership capabilities, gained in the cooperate sector.


In my spare time, I trade my suite and tie for hiking gear as I love nature and adventure. travelling, exploring and trying new things. I enjoy reading, meditation and exploring life outside the concrete jungle.

Overview

18
18
years of professional experience
12
12
years of post-secondary education

Work History

Commercial and Business Development Manager

JB Holdings
Johannesburg
01.2017 - 08.2021
  • Oversee the negotiations surrounding the sale and purchase of real estate;
  • Create, develop and exploit commercial opportunities to increase the company’s income through existing and potential new clients, initiate and develop business relationship;
  • Ensure that the management is constantly appraised of the business activity, market opportunities, status, trends and business developments;
  • Develop strategies to realize commercial opportunities and minimize risks to the business;
  • Produce and deliver a sales action plan which supports the company’s strategic objectives, achieving sales targets and using initiative to take corrective measures as needed;
  • Managing rights and obligations under the company’s key commercial agreements and other regulatory bodies;
  • Obtain customer feedback on service quality and share with management to continuously improve the business operations;
  • Provides ad-hoc and on-going decision support to the management by engaging in data analysis, risk/return analysis, research and market assessment activities for varying business scenarios;
  • Identify new market opportunities, taking the lead on constructing a robust and successful business proposal that secure new deals, contracts and long term relationships. Obtain support from senior business development management to finalize recommendations and negotiations strategy;
  • Maintain a high level of confidentiality throughout: on current business activities, short-long term plans, proposals under scrutiny and any other activity related to the business;
  • Ensure areas of responsibility are delivered in a way that are consistent with the company’s goals and financial-cost improvement plans;
  • Monitor industry legislative developments, develop and implement strategic changes in order to maintain compliance and maximize business performance;
  • Develop and maintain an excellent rapport with key stakeholders such as clients, community organizations, regulatory bodies etc.;
  • Provide commercial and business development support/advice to other areas of the business within the Group according to the need;
  • Representing the organization at trade exhibitions, events, demonstrations and other related activities;
  • Perform other related duties as required

Project Coordinator

JB Holdings
Johannesburg
09.2015 - 01.2017
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Responded to requests for information on materials to inquiring parties.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Arranged travel and accommodation for team members and project partners.
  • Kept projects on schedule by managing deadlines and adjusting workflows.

Implementation Manager

Standard Chattered Bank
Johannesburg
06.2012 - 01.2015
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • To increase effective use of straight2bank on day-to-day basis and ensure maximum and costeffective contribution to the Bank’s revenue from Transaction baking products.
  • Close working coordination with the Head of Transaction Bank and align with the overall Group and Region.
  • Articulate a channel strategy for the country and formulate dynamic plans for Implementation.
  • Champion the Group and Regional Solution Delivery initiatives in-country and ensures local action plans are in place to achieve set targets and goals.
  • Adopts and follow the SOP (Standard Operating Model) and enforce the key control standards..
  • Articulate and Implement plans to ensure conversions from legacy channels to Straight2Bank, STS and RCMS.
  • Drive utilization, penetration and manage the dormancy of all channels. • Own the overall problem resolution process to ensure a seamless delivery to customers.
  • Interface with local and regional products teams to ensure that any products gaps that impair implementation of a structured solution are addressed.


Service Coordinator

Sibanye Gold
Johannesburg
03.2007 - 05.2012
  • Upheld client satisfaction by designing accurate and detailed timelines for IT services and alerting clients of changes.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Developed productive working relationships with different mine sections,departments,training college and hospital.
  • Used internal systems I.e., Uncenter Service Desk Express or G8keeper to collect information, analyze advanced problems, formulates solutions based on known policy and procedure, and properly document the final resolution.
  • Provide system-level support of operating systems, COTS applications and interfaces, including installations, configuration and support of these systems.
  • Alert Management of support issues that could develop into customer support problem issue.
  • Identifies and escalates issues that need to be elevated to senior Analyst for advanced support.
  • Monitoring account performances against service level agreements and quality standards.
  • Preforming data analysis to identify the cause of and performance issues and recommend and implement corrective action
  • Attend client-based project calls to provide pertinent help desk updates relevant to each product/application.

Call Center Team Manager

DIMENTION DATA – MERCHANTS VODACOM BUSINESS UNIT
Johannesburg
01.2005 - 03.2007
  • Developed quality employees within call center to take over leadership positions.
  • Established and oversaw performance targets for call center associates.
  • Maintained call center equipment in good working order to maximize productivity.
  • Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
  • Established relationships and touch points with clients to promote retention.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Launched quality assurance practices for each phase of development
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Product Specialist

Dimension Data – Merchants Vodacom Business Unit
Johannesburg
01.2004 - 12.2004
  • Continually expanded knowledge on all Vodacom prepaid product line.
  • Researched product's technical specifications and accurately communicated information.
  • Created database of all equipment models and serial Numbers.
  • Trained and provided coaching to team leaders,operational and quality monitoring team members.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Determine trouble trends or problem support areas to ensure support procedures are being followed.

Administrative Clerk

Department of Education – Ekurhuleni Municipality
Ekurhuleni
01.2003 - 12.2003
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Effectively supported regular meetings, taking in-depth notes and disseminating minutes to attendees.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Provided direction, support and ongoing feedback to staff.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain accurate and compliant documents.
  • Arranged meetings and appointments and updated records to assist management.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Generated documents necessary for internal meetings.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Enforced company policies and procedures.
  • Proofread and edited professional documents to fix errors.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.

Education

No Degree - Matric

Navalsig High School
Bloemfontein
01.1995 - 12.1999

NC, Public Relations - Media Studies

University of Johannesburg
Johanneburg
01.2000 - 12.2000

Bachelor of Arts - Credit Management

University of Johannesburg
Johannesburg
01.2001 - 12.2003

Associate of Arts - Business Administration And Management

University of South Africa
Johannesburg
01.2007 - 12.2009

Business Development - Business Management

University of Cape Town
Cape Town
01.2021 - 06.2021

Skills

    Ability to effectively network, and develop contacts that will achieve organizational objectives – in particular ability to work with management and strategic stakeholders at various levels

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Accomplishments

    JB HOLDINGS

  • Best Sales Award - over R100 Million singel deal.

  • STANDARD CHARTED BANK

  • I was appointed to head a successful Straight2bank compliance audit in ZAMBIA Standard Charted Bank in November 2013
  • I was involved in Project Rubicon, a record-breaking deal that saw ABSA (BARCLAYS BANK) sell their entire Custody Business to Standard Charted Bank and 150 of their staff members move to SCB.
  • Coordinated a successful but complex software upgrade project, changing the entire Standard Chartered banks operating system from Windows XP to Windows 7.
  • Responsible for ensuring best value is obtained for the project including supplier base use of internal and external resources.
  • Tracking activities against the detailed project plans. Responsible for progress meetings and working closely with all departmental managers to promote overall company effectiveness. Prepared status reports for use in communication to stakeholders.
  • Elected Standard Charted Bank’s HIV/AIDS Country Lead Champion for South Africa region.
  • Organized charity workshops, HIV awareness campaigns, Motivational Seminars at schools, community halls in townships and villages.

  • SIBANYE GOLD (Goldfields)

  • Coordinated a successful migration project, moving all Goldfields mines to one domain, including servers and network.
  • Worked closely with shaft managers, personal assistants and other stakeholders.
  • Escalating issues and area of concern to senior managers.
  • Ensured staff and sub-contractors timesheets were accurately completed.
  • Managed the project team including subcontractors.
  • Tracking activities against the detailed project plans.

  • VODACOM BUSINESS UNIT

  • Awarded best Team manager for two consecutive years for consistent performance.

Hiking and Travelling

I like hiking alone because I can enjoy the beauty of silence and the sounds of nature. I like listening to the rhythm of my breath, looking at the small details or loosing myself in the look of a magnificent scenery, trying to engrave it in my memory, for ever. When I hike I want to feel fully immersed in the nature surrounding me, I like to remember how small I am. It helps me putting things again in the right perspective. I don’t feel the need of talking and even less of listening to other people chatting. It’s not the place for words, unless they are spoken by nature.

To me, hiking is much more than an outdoor activity. It’s a philosophy and a medicine. For the body and, most of all, for the soul. When I go hiking alone, whether in the mountains, in a lush forest or a coastal track, I feel as if I was making a journey inside myself. In that moments, my senses are so acute, the feelings I experience so deep, that it would be impossible to share them. They are part of my deepest self, something about myself that I forget too often until I know that I have to go back to my more intimate roots.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Business Development - Business Management

University of Cape Town
01.2021 - 06.2021

Commercial and Business Development Manager

JB Holdings
01.2017 - 08.2021

Project Coordinator

JB Holdings
09.2015 - 01.2017

Implementation Manager

Standard Chattered Bank
06.2012 - 01.2015

Service Coordinator

Sibanye Gold
03.2007 - 05.2012

Associate of Arts - Business Administration And Management

University of South Africa
01.2007 - 12.2009

Call Center Team Manager

DIMENTION DATA – MERCHANTS VODACOM BUSINESS UNIT
01.2005 - 03.2007

Product Specialist

Dimension Data – Merchants Vodacom Business Unit
01.2004 - 12.2004

Administrative Clerk

Department of Education – Ekurhuleni Municipality
01.2003 - 12.2003

Bachelor of Arts - Credit Management

University of Johannesburg
01.2001 - 12.2003

NC, Public Relations - Media Studies

University of Johannesburg
01.2000 - 12.2000

No Degree - Matric

Navalsig High School
01.1995 - 12.1999
Obakeng KgetheBusiness Development Manager - Property Development