Nzwana Horatius Ndabeni

Company Overview: Telkom SA is telecommunications and information technology company providing services to corporate and government customers

• Strategic Management for Corporate and Government customers
• Effectively lead, manage and building relationships and create revenue
• Understand and implement strategic account management
• Managing my portfolio, have development plan for new products/services, to meet customer needs and providing support to my internal and external customers-improve performance from my virtual team
• Weekly team meetings to discuss customer problems and solutions
• Manage customer's meeting and having customer's visit to strategies on improving customer service and providing recommendations
• Ensure that the Team adheres to issues of Governance as per policy
• Ensure and maintain comprehensive account plans per customer base
• Building and managing customer relationship-network session and new products workshops
• Coordinator between customer and the company
• Project management for Corporate and Government customers
• Managing customer expectations, regular feedbacks
• Telkom SA is a telecommunications and information technology company providing services to corporate and government customers
• Developed new strategies with a focus on customer retention.
• Prepared detailed reports to provide insight into account performance.
• Coordinated with finance department to manage account finances efficiently.
• Achieved client satisfaction by managing key accounts effectively.
• Delivered presentations to potential clients, securing new business partnerships.
• Resolved client issues promptly, ensuring high levels of satisfaction.
• Monitored competitor activity, staying ahead in the market competition.
• Analysed sales data for identifying opportunities for growth.
• Established strong rapport with clients through regular communication.
• Facilitated training sessions to upskill junior team members.
• Collaborated with sales team for achieving shared objectives.
• Worked closely with product development teams for customising offerings according to client needs.

Strategizing on always to keep abreast in providing excellent customer service and execution of all aspects of the sales process

• Managing customer relationships and supporting the Account managers supporting Corporate and Government customers
• Facilitating customer's meeting and having customer's visit to strategize on improving customer service and our products
• Identify and resolve client concerns
• Doing quarterly presentation to Senior Management of the Telkom's performance, barriers and solution to improve customer service and our products
• Ensure that Telkom does Meet Service Level Agreement with customers
• Writing and changing of Business processes to improve customer service
• Managing a strategy for brand awareness amongst customers and potential customers
• Fostered team collaboration with effective communication strategies.
• Implemented new software systems for improved workflow efficiency.
• Streamlined operational processes by identifying and eliminating inefficiencies.
• Coordinated project timelines for successful delivery within set deadlines.
• Implemented cost-saving measures that significantly reduced expenditure.
• Enhanced system security by implementing rigorous protocols and procedures.
• Conducted regular audits for compliance with regulatory standards.

• Present and sell company products and services to current and potential clients
• Prepare action plans and schedules to identify specific targets and to project number of contacts to be made
• Follow up on new leads and referrals resulting from field activity
• Identify sales prospects and contact these and other accounts as assigned
• Prepare presentations, proposals and sales contracts
• Develop and maintain sales materials and current product knowledge
• Establish and maintain current client and potential client relationships
• Prepare paperwork to activate and maintain contract services
• Manage account services through quality checks and other follow-up
• Identify and resolve client concerns
• Maintained high standards of service for positive customer experiences.
• Served as first point of contact with exceptional communication skills.
• Promoted product knowledge, enhanced sales performance.
• Negotiated contracts resulting in profitable deals and partnerships.
• Generated new business opportunities for company growth.
• Managed daily operations ensuring smooth workflow and coordination.
• Secured customer satisfaction by resolving complaints effectively.
• Assisted in development of marketing materials to increase visibility.
• Implemented training programmes to enhance team capabilities.
• Assisted in development of marketing materials to increase visibility.
• Assisted in development of marketing materials to increase visibility
• Assisted in development of marketing materials to increase visibility.
• Established professional relationships to foster client retention.
• Streamlined processes for improved efficiency and productivity.