Nyiko Noah Mpunzi
Johannesburg
Summary
IT professional with hands-on experience specializing in system support, network engineering, and NOC/SOC operations. Expertise in routing, switching, security, wireless, and data center solutions. Demonstrated ability to design customized solutions, deliver impactful demonstrations, and resolve complex technical issues. Actively pursuing CCIE Data Center certification while staying updated on industry trends to create innovative, scalable architectures that drive business growth.
Overview
3
3
years of professional experience
Work History
Network Engineer IT Infrastructure
Go Tyme Bank
Rosebank Head Office
06.2026 - Current
- Configured routers, switches, and firewalls for optimal security and connectivity across multiple sites.
- Monitored, analysed and reconfigured network environments to accommodate future scalability and improve performance.
- Diagnosed and resolved complex network problems.
- Utilised network management software for real-time monitoring, alerting, and reporting, enhancing operational awareness.
- Managed network performance and implemented changes, enhancing operational efficiency across multiple sites.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Responded to network security breaches by identifying and resolving vulnerabilities, safeguarding client data and maintaining system integrity.
- Tested, validated and maintained networking services based on solution designs.
- Analysed network traffic patterns to recommend improvements, supporting effective capacity planning and optimising overall performance.
- Implemented disaster recovery procedures and conducted regular tests to verify system resilience in emergencies.
- Led network upgrade projects, ensuring minimal disruption to business operations and improved system reliability.
- Assessed user needs and delivered customised network solutions, improving overall productivity and user experience.
- Maintained communication with colleagues to promote knowledge sharing and project collaboration.
- Conducted research on products, protocols and standards to remain abreast of developments in networking industry.
Network Engineer
AE Soft (Pty) Ltd
Centurion
05.2026 - Current
- Configured routers, switches, and firewalls for optimal security and connectivity across multiple sites.
- Designed and implemented secure network infrastructures, enabling organisational growth and adapting to technological advancements.
- Responded to network security breaches by identifying and resolving vulnerabilities, safeguarding client data and maintaining trust.
- Monitored, analysed and reconfigured network environments to accommodate future scalability and improve performance.
- Collaborated with IT teams to troubleshoot complex network issues, resulting in decreased downtime and increased user satisfaction.
- Utilised network management software for real-time monitoring, alerting, and reporting, enhancing operational awareness.
- Analysed network traffic patterns to recommend improvements for capacity planning and performance optimisation.
- Managed network performance, implementing targeted changes that enhanced operational efficiency.
- Designed and updated firewalls, networks, infrastructures and network scanning.
- Implemented disaster recovery procedures and conducted regular tests to verify system resilience in emergencies.
CISCO BU | TECHNICAL PRE-SALES SPECIALIST
Axiz (Alviva Holdings)
Midrand
08.2024 - 05.2026
- Established strong partnerships with vendors, resellers, and technical contacts for enhanced collaboration..
- Conducted technical training for staff, partners, and customers, improving overall product understanding.
- Achieved company targets by implementing successful sales strategies.
- Implemented sales strategies that effectively addressed customer needs and challenges.
- Established strong partnerships with vendors, resellers, and technical contacts for enhanced collaboration.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Provided exceptional after-sales support, resolving issues swiftly to maintain client satisfaction.
- Resolved logged queries through diligent follow-up, utilising Sage, 3CX, Freshdesk, and Cisco Commence Workspace solutions.
- Collaborated with marketing team to design and execute impactful product promotions.
- Listened intently to customers to identify upselling opportunities.
IT SYSTEM SUPPORT (IT INTERN)
Sun International
Brakpan
10.2023 - 08.2024
- Administered user accounts and systems, including SCCM, Active Directory, and 4me service desk, with expertise in troubleshooting Windows (7-11) and Linux systems.
- Installed, configured, and troubleshot computer networks and devices, enhancing operational functionality of printers, scanners, servers, routers, firewalls, VMware, Virtual Box, and VoIP systems.
- Utilized Meraki dashboard for proactive network monitoring, management, and performance optimization.
- Configured devices for key network protocols (TCP/IP, DHCP, DNS, LAN/WAN) and supported services like PBX Systems and Avaya VoIP.
- Managed backups (Arcserve, Rubrik) and performed restores while supporting server installations, maintenance, and remote troubleshooting to ensure system reliability.
- Pre-staged PC/Laptop setups for domain integration and provided remote support via RDP and remote viewer tools.
- Supported the IT team in troubleshooting hardware and software issues, reducing downtime for staff.
- Maintained key business systems, including Bally BI, CMP, and SDS, contributing to their optimal performance and availability for users.
Education
MAMBANE SECONDARY SCHOOL
01-2020
SCI-BONO ICT ACADEMY
01-2026
METROPOLITAN ENGINEERING COLLEGE
Skills
- Strong Interpersonal Skills
- Computer Literate & Multi-Tasking
- Strong Communication Skills
- Teamwork & Collaboration
- Cope Well Under Pressure
- Critical Thinking & Problem Solving
- Microsoft Office 365/2016 & MS Office
- Time Management
- User experience
- Stakeholder engagement
- Troubleshooting network issues
- Cisco wireless routers and switches
- Networking concepts understanding
- Network monitoring tools
- Technical support communication
- Hardware and software configurations
- Firewalls and endpoint security
- Knowledge of cisco systems
- CISCO switches and firewalls
- Switching protocols
- Decision making capacity
- Infrastructure planning and design
- Technical documentation
- Network configuration
References
- Lara Kotze, Cisco BU Manager, Axiz (Alviva Holdings), +27 11 654 6108, Lara.Kotze@axiz.com
- Mr. Vikesh Naidoo, IT Manager, Sun International (Carnival City Casino), 083 325 5066, Vikesh.Naidoo@suninternational.com
Disclaimer
I hereby affirm that the information and facts provided above are true, accurate, and complete to the best of my knowledge and belief.
Languages
English
Siswati
Zulu
Tsonga
Timeline
Network Engineer IT Infrastructure
Go Tyme Bank
06.2026 - Current
Network Engineer
AE Soft (Pty) Ltd
05.2026 - Current
CISCO BU | TECHNICAL PRE-SALES SPECIALIST
Axiz (Alviva Holdings)
08.2024 - 05.2026
IT SYSTEM SUPPORT (IT INTERN)
Sun International
10.2023 - 08.2024
MAMBANE SECONDARY SCHOOL
SCI-BONO ICT ACADEMY
METROPOLITAN ENGINEERING COLLEGE