NYELETI SHARON MKANSI
434 Block GG Soshanguve Pretoria 0152
Summary
Dynamic and results-oriented professional with a proven track record at the University of Johannesburg and Mighty's. Excelled in fostering inclusive environments and enhancing customer engagement, demonstrating advanced communication and Microsoft Office skills. Achieved significant mentorship success, promoting academic and personal growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Peer Mentor
University of Johannesburg
02.2023 - 11.2023
- Develop and maintain relationship with first years
- Serving as a resource for new students
- Participating in student meetings
- Participating in training activities
- Answering to inquiries
- Serving as a role model
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
Part time Customer service
Mighty's
12.2020 - 01.2021
- Preparation of food requested by customers
- Selling food
- Recording in the books of the business
- Assisted in the development of training materials to support ongoing employee growth within the company.
- Acted as a liaison between customers and various internal departments, facilitating communication to ensure timely resolution of issues and concerns.
- Managed high-volume phone lines while maintaining professionalism under pressure, ensuring efficient call routing and accurate documentation of issues.
- Boosted sales and upselling opportunities through product knowledge and excellent customer engagement techniques.
Education
Advanced Diploma - Financial Management
University of Johannesburg
11-2023
GED -
University of Johannesburg
Johannesburg11.2023
Grade 12 - Communication
Soshanguve Secondary School
01.2020
Skills
- Communication
- Microsoft Office
- Time Management
- Financial Management
- Decision making
- Leadership
- Customer service
- Problem solving
- Active Learning
- Self-awareness
- Empathy Development
- Academic Support
Certification
- CBE Peer Mentor 2023, University of Johannesburg, 07/01/24
- Sage Business Cloud Payroll Practitioner, University of Johannesburg, 10/01/23
- Artificial intelligence in the 4IR, University of Johannesburg, 01/01/22
- African Insight, University of Johannesburg, 12/01/21
Languages
English
Xitsonga
Sepedi
Setswana
Isizulu
References
DR Lethiwe NzamaSithole, (PhD) (CIA), lethiwen@uj.ac.za, 0727658834, Peer Mentorship Coordinator
Timeline
Peer Mentor
University of Johannesburg
02.2023 - 11.2023
Part time Customer service
Mighty's
12.2020 - 01.2021
Grade 12 - Communication
Soshanguve Secondary School
Advanced Diploma - Financial Management
University of Johannesburg
GED -
University of Johannesburg
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