Nyeleti Lilly Shilubana

I am a compliant KYC Analyst with good years of experience. I'm very comfortable with change, ambiguity and informed risk-taking. A good Skilled multi-tasker who manages multiple streams of work concurrently to drive results. I'm a detailed-oriented KYC Analyst who executes Know Your Customer activities focusing on client on-boarding and exceptions in line with regulatory standards and jurisdictions. I have robust knowledge and understanding of regulation affecting KYC program. I interact and work closely with business stakeholders at all levels of seniority. I have strong analytical aptitude of customer due diligence process and methodology to identify patterns and trends to communicate risks to management. Looking forward to bring further success to a company through excellent attention to detail and a keen understanding of regulatory procedures.

Pinnacle College Kyalami, Matric (Grade 12), 2006, University of South Africa, B COM Law, 2011, University of South Africa, LLB, 2014, Moonstone, RE 5- Representative, 2019

• Ability to plan, organize and motivate.
• Investment banking
• Private banking
• Stable personality and self-motivator.
• Confident, honest and loyal to the employer.
• Accurate with figures and pays attention to detail.
• Advanced communication skills.
• Payment accuracy and attention to details.
• Customer service
• Self motivated and team player
• Reliable
• Strong analytical and problem solving skills
• Report writing skills and deadline driven able to relate easily and effectively with managers, clients and colleagues
• Excellent communication skills
• Planning and organizing
• Research and presentation skills
• Proficient in Microsoft Office and Microsoft Excel
• Knowledge and experience in legislation relevant to the company
• Good investigative skills and interpretation
• Able to interpret Dow Jones data

• Estelle Steenkamp, Team Leader (Private client service suite), 0875774641
• Xoliswa Vuyeqaba, Regional Director Tshwane, 0877 360 451, 082 887 6290
• Phindiwe Likhethe, Private Banker RMB Private bank, 087 335 0297, 062 635 8178

• Ethnicity: African
• Gender: Female

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.