Nyeleti Nekhumbe
Cluster Accounting Clerk
Johannesburg,GP
Summary
Presentable, well-groomed, and professional young lady with abundant energy, leadership, and motivational skills. Strong planning and organizational abilities, coupled with a knack for working smart under pressure. Professional expertise in guest service and satisfaction from resolving guest complaints as a receptionist and supervisor in hotels, as well as experience in the accounts department. Skilled as a Creditors Clerk with financial acumen and a disciplined approach to meeting deadlines accurately and efficiently. Eager to bring fresh energy, extensive hospitality experience, and innovative ideas from the hotel industry to McDonald's team, fostering a collaborative learning environment. Embracing hard work, determination, and faith as guiding principles. Excited about the opportunity to contribute to your company's success. Thank you.
Overview
12
12
years of professional experience
Work History
Cluster Accounting Clerk
Luxury Hotels Cape Town PTY LTD
01.2024 - Current
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Process and match customer payments : Follow up with customers regarding payment allocation / application
- Document and request customer refunds
- Process payment related small Item adjustments in line with company policies : Process and apply credit card payments in line with SLAs and SOPs
- Follow up on credit card reconciliation discrepancies with merchant service : Complies with Local laws applying to fraud and collection procedures
- Generates and provides accurate and timely results in the form of reports, : Analyzes information and evaluates results to choose the best solution and solve problems
- Compile report and follow up on cash varriance,
Accounts Receivable Cash Application Clerk
South Africa Finance Shared Service Centre Marriott Int.
10.2019 - 12.2023
- Process and match customer payments
- Follow up with customers regarding payment allocation / application
- Document and request customer refunds
- Process payment related small Item adjustments in line with company policies
- Process and apply credit card payments in line with SLAs and SOPs
- Follow up on credit card reconciliation discrepancies with merchant service
- Complies with Local laws applying to fraud and collection procedures
- Generates and provides accurate and timely results in the form of reports
- Analyzes information and evaluates results to choose the best solution and solve problems
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data
Creditors Clerk
Protea Hotel O R Tambo
03.2016 - 08.2018
- Full creditors function: capturing of invoices on Acc pac, reconciliation of statements, Preparation & posting of payments
- Daily check-ups of credit cards against banking
- Assist with daily banking
- General - administration, correspondence, filing, follow-up on outstanding issues
- Daily cash book capturing and reconciliation
- Work on Opera for reports
- Load payments on FNB Online banking and assist with updating bank statement.
Front office Supervisor
Protea Hotel O R Tambo
02.2014 - 03.2016
- Acquiring and Maintaining GUESTS
- Responsible for the management, operation and STAFFING of reception
- Delegate duties to STAFF i.e. prepare groups and check in, all individual arrivals
- Welcoming and registration of GUESTS upon arrival and check out
- Co-ordinate departure checks
- Ensure all reception floats balance
- Prepare Direct Bills: Dealing with the o- Status
- Deal with GUEST queries and arrange assistance as necessary
- Complete various aspects of Front Office administration as directed
- Operate Front Office system and post room, food and miscellaneous charges to GUESTS, STAFF and house accounts
- May operate the switchboard and direct calls
- May deal with booking enquiries and take reservations
Receptionist
Protea Hotel O R Tambo
02.2014 - 08.2014
- Acquisition and maintenance of our GUESTs
- Meet and greet all GUESTs with a friendly and welcoming smile
- Welcome and register GUESTS upon arrival
- Deal with GUEST queries and requests and arrange assistance as necessary
- Prepare GUEST folio and check GUEST out upon departure
- Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, etc. Will be required to take live booking enquiries and also follow through with the hotel's reservation procedure
- Complete various aspects of Front Office administration as directed
- Operate the hotel's Property Management System: OPERA
Trainee
African Pride Melrose Arch Hotel
07.2013 - 01.2014
- Rotate around departments for experience. So far have worked in: Reservations, Front desk, Housekeeping and Banqueting
Education
National Senior Certificate - English Home Language, Afrikaans First Additional language, Mathematics, Accounting, Business Studies, Hospitality Studies, Life Orientation
National Diploma in Hospitality Management - Hospitality Service Excellence 1, Hospitality Management 1, 2 and 3, Food and Beverage Studies 1A theory, 1B practical, 2 theories, 3, Food and Beverage Operations 2, Culinary Studies and Nutrition 1A theory, 1B practical, 2 theories, 2 Practical, 3B practical, 3A theory, Hospitality Communication 1 and 2, Hospitality Health and Safety 1, Accommodation Management 1A theory, 2, 3, Hospitality Financial Management 1, 2 and 3, Hospitality Industry Law 1 and 2, Hospitality Operational Practice 1 and 2, Hospitality Management Information Systems 3, First Aid, End User Computing A and B, Pastel Accounting
Statement of results available on request
Skills
Month-end reports
Timeline
Cluster Accounting Clerk - Luxury Hotels Cape Town PTY LTD
01.2024 - Current
Accounts Receivable Cash Application Clerk - South Africa Finance Shared Service Centre Marriott Int.
10.2019 - 12.2023
Creditors Clerk - Protea Hotel O R Tambo
03.2016 - 08.2018
Front office Supervisor - Protea Hotel O R Tambo
02.2014 - 03.2016
Receptionist - Protea Hotel O R Tambo
02.2014 - 08.2014
Trainee - African Pride Melrose Arch Hotel
07.2013 - 01.2014
University of Johannesburg School of Tourism and Hospitality - National Diploma in Hospitality Management, Hospitality Service Excellence 1, Hospitality Management 1, 2 and 3, Food and Beverage Studies 1A theory, 1B practical, 2 theories, 3, Food and Beverage Operations 2, Culinary Studies and Nutrition 1A theory, 1B practical, 2 theories, 2 Practical, 3B practical, 3A theory, Hospitality Communication 1 and 2, Hospitality Health and Safety 1, Accommodation Management 1A theory, 2, 3, Hospitality Financial Management 1, 2 and 3, Hospitality Industry Law 1 and 2, Hospitality Operational Practice 1 and 2, Hospitality Management Information Systems 3, First Aid, End User Computing A and B, Pastel Accounting
John Orr Technical High School - National Senior Certificate, English Home Language, Afrikaans First Additional language, Mathematics, Accounting, Business Studies, Hospitality Studies, Life Orientation
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