Nyavheani Lutricia Maraganedzha
Johannesburg,GP
Summary
Dynamic and results-oriented professional seeking an environment that fosters growth and success, committed to leveraging skills and knowledge effectively. Proven ability to adapt and thrive in challenging situations while consistently delivering high-quality results. Eager to contribute to a collaborative team that values innovation and professional development. Passionate about continuous learning and applying expertise to drive organizational success.
Overview
6
6
years of professional experience
6
6
Languages
Work History
Collection agent
Tenacity Financial Services
11.2022 - 04.2025
- Deal with customers diligently, courteously and professionally while collecting payments. Initiate strategies for collection processes and procedures. Negotiate payment plans. Respond to customer inquiries. Persuade customers diligently to pay past due amounts. Advise customers on alternative payment plans. Create repayment schedules based on customer’s Financial situation. Retain customer’s loyalty while initiating processes for collection of payments. Maintain and update record of customers from whom collections are made of.
Sales Representative
Affinity health
06.2021 - 12.2021
- Contact new and existing customers to meet and exceed sales objectives. Deliver presentations and demonstrate products to customers. Making outbound calls to client who receives SASSA offering them loans with affordable repayment plans.
Call center agent
Lime loans
09.2020 - 05.2021
- Making outbound calls to clients assisting in completing the profile registration online and via email, collecting missing documents from clients, carry out credit checks, and assist approved clients with requesting of funds.
Till operator
Woolworths
01.2019 - 08.2020
- Assist customers with payment via cash or card, assist in packing stock, and visual merchandising, assist with inbound and outbound calls, resolve customer complaints, guide them, and provide relevant information.
Education
Criminal justice
UNISA
Skills
-Good customer service
-Good telephonic manner
-Good communication skills
-problem solving skills
-Creative
-attention to detail
-Open minded and energetic
-Computer literate (Microsoft word, Excel)
Sales professional with more than 3 years’ experience in lead generation and lead qualification
-proven customer service
and excellent communication skills to effectively fill the Sales Associate role in your company
References
Mudau Margaret Tzhilidzi - "Woolworths "
Manager
0798055912
Titus Tembo - "Lime Loans "
Supervisor
0812088966
Melanie jooste - "Tenacity Financial Services "
Supervisor
Melaniej@tenacityinc.co.za
+27 72 325 9968
Timeline
Collection agent
Tenacity Financial Services
11.2022 - 04.2025
Sales Representative
Affinity health
06.2021 - 12.2021
Call center agent
Lime loans
09.2020 - 05.2021
Till operator
Woolworths
01.2019 - 08.2020
Criminal justice
UNISA