Summary
Overview
Work History
Education
Skills
Hobbies
Refferals
Timeline
Generic
Nyarai Junior Chafanza

Nyarai Junior Chafanza

Sales And Support Consultant
7 Glanville Road, Tjigerhof, Milnerton, Cape Town, Western Cape

Summary

Dedicated to ensuring customer satisfaction through exceptional service and unmatched support, I am proficient in utilizing best practices of customer service and adept at exploring various solutions to effectively address customer needs. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I am willing to take on additional responsibilities to meet team goals and am dedicated to collaborating with coworkers to promote an engaged, productive and empowering work culture

Overview

21
21
years of professional experience
2
2
Languages

Work History

Sales And Support Consultant

Mukuru Africa
08.2021 - Current
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Implement effective plans in alignment with goals and specifications.
  • Onboard and manage new client accounts to boost retention rates.
  • Evaluate customer needs and feedback to drive product and service improvements.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Prove successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrate respect, friendliness and willingness to help wherever needed.

General Office Cleaner

Mukuru Africa
11.2018 - 06.2021
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Contributed to the organization''s professional image through meticulous attention to detail in all cleaning tasks.
  • Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Assisted with setting up meeting rooms for conferences or events, ensuring a clean and inviting space for attendees.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.

General Cleaner

Dalmation Cleaning & Restoration
08.2014 - 07.2018
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Boosted overall facility appearance with detailed window cleaning and spotless maintenance of floors.

Librarian And Clerk

Seke High School
01.2003 - 12.2016
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Managed reserve desk collection of reference materials.
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Organized library catalog, supplies, equipment and records.
  • Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
  • Catalogued and organized books, materials and other documents for proper library management.

Education

Seke 1 High School
Zimbabwe
04.2001 -

Skills

  • Effective Communication
  • Team Collaboration
  • Interpersonal Communication
  • Administrative Support
  • Active Listening
  • Reliability
  • Customer Service
  • Problem-solving abilities
  • Checklists and Recordkeeping
  • Organizational Skills
  • Time management abilities

Hobbies

  • Reading
  • Travelling

Refferals

Gamuchirai  Madziwa

Mukuru Africa

Contact Centre Team Leader

086 001 8555



Nodumo Sibanda

Mukuru Africa

General Manager

086 001 8555

Timeline

Sales And Support Consultant

Mukuru Africa
08.2021 - Current

General Office Cleaner

Mukuru Africa
11.2018 - 06.2021

General Cleaner

Dalmation Cleaning & Restoration
08.2014 - 07.2018

Librarian And Clerk

Seke High School
01.2003 - 12.2016

Seke 1 High School
04.2001 -

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Nyarai Junior ChafanzaSales And Support Consultant