Nyaradzo Mangunda
Capetown
Summary
Well rounded and hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Self-motivated ,highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
12
12
years of professional experience
Work History
PBX Hotel Operator
Tyme Global Solutions
Capetown
02.2012 - Current
- Greeted guests and answered inquiries regarding hotel services, facilities, and hours of operation.
- Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.
- Responded promptly to customer inquiries in a professional manner over the phone or in person.
- Provided information about local attractions, restaurants, shopping centers, and other amenities.
- Assisted guests with check-ins and check-outs, resolving any issues that may arise.
- Performed administrative tasks such as filing documents, entering data into systems, preparing reports and updating databases.
- Processed payments for room reservations using cash registers or point-of-sale systems.
- Handled emergency situations by communicating with appropriate departments within the hotel.
- Maintained accurate records of guest room bookings using computerized reservation system.
Customer Sales and Service Representative
TymeAmazon.com
Capetown
08.2012 - 05.2024
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Managed incoming calls from customers seeking assistance with their orders or other services.
Guest Relations Executive
Collinson Group of Hotels (Contract Based)
Capetown
07.2021 - 01.2022
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Assisted guests with check-in, check-out, and other inquiries in a timely manner.
- Provided exceptional customer service to all guests throughout their stay.
- Resolved guest complaints in a professional and courteous manner.
- Managed reservations for large groups or extended stays as needed.
- Coordinated with housekeeping staff to ensure rooms were adequately prepared for incoming guests.
- Tracked guest feedback to identify areas of improvement within the organization.
- Monitored inventory levels of supplies used by the front desk staff such as key cards and stationary items.
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
Procurement and Development Specialist
Rovia Hotel
Capetown
01.2018 - 09.2019
- Negotiated contracts with vendors for the purchase of required materials and services.
- Procured and developed hotel accommodations, custom tours, and itineraries to enhance customer experiences.
- Loaded accommodation, excursions, and other activities onto the company CRM systems (Fortius and Optimum), ensuring accurate and up-to-date information for clients.
- Assisted the Procurement Manager with tasks such as price comparison, inventory adjustments, and maintaining strong vendor relations.
- Consolidated contracts from various vendors to streamline procurement processes.
Hotel Administrator
Home from Home Hospitality Services
Capetown
06.2014 - 04.2018
- Ensured hotel guests had a positive experience by responding to inquiries, resolving complaints and providing assistance.
- Managed day-to-day operations of the hotel, including organizing staff schedules, assigning tasks and monitoring progress.
- Developed and maintained strong relationships with vendors to ensure cost savings on supplies and services.
- Implemented strategies to increase occupancy levels while maintaining high standards of customer service.
- Coordinated with sales team to develop marketing campaigns for attracting new business.
- Monitored front desk operations, ensuring all transactions were processed accurately and in a timely manner.
- Reviewed financial reports on a regular basis to identify areas of cost reduction or increased profitability.
- Assisted in preparing annual budgets and forecasting future expenses for the hotel.
- Drafted policies and procedures related to employee performance and customer satisfaction.
Education
Some College (No Degree) - Diploma in Hospitality Management
Allison
capetown11-2020
Some College (No Degree) - Business Administration And Management
College of Capetown
CAPETOWN Skills
- Reservation Management
- Guest Relations
- Call Routing
- Switchboard Operation
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Guest Relations Executive
Collinson Group of Hotels (Contract Based)
07.2021 - 01.2022
Procurement and Development Specialist
Rovia Hotel
01.2018 - 09.2019
Hotel Administrator
Home from Home Hospitality Services
06.2014 - 04.2018
Customer Sales and Service Representative
TymeAmazon.com
08.2012 - 05.2024
PBX Hotel Operator
Tyme Global Solutions
02.2012 - Current
Some College (No Degree) - Diploma in Hospitality Management
Allison
Some College (No Degree) - Business Administration And Management
College of Capetown
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