Nyaradzo Mangunda
Reservation Agent
Parklands Capetown
Summary
Dedicated Travel Product Specialist &Reservations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand,friendly Reservation Agent with proficiency in interacting effectively both by telephone and face to face with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 8 years of experience in the hospitality industry .
Overview
7
7
years of professional experience
Work History
Reservation Agent
TYMGLOBAL
Capetown
01.2022 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided customers with information about availability and pricing.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Worked closely with front desk to achieve full occupancy of property.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Actively listened to customers,handled concerns quickly and escalated major issues to the supervior
Customer Service Reservation Agent
Mindpearl
Capetown
02.2010 - 02.2014
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Hotel Reservation Specialist
Africa Ubuntu
Capetown
01.2008 - 03.2010
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Assisted customers with making reservations and entered reservation details into computer system.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered approximately high call volume phone calls and emails regarding customers inquires, concerns and complaints per day.
Skills
Telephone reservations
undefinedTimeline
Reservation Agent
TYMGLOBAL
01.2022 - Current
Customer Service Reservation Agent
Mindpearl
02.2010 - 02.2014
Hotel Reservation Specialist
Africa Ubuntu
01.2008 - 03.2010
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