Nyandano Prudence Mabasa
Centurion
Summary
Dynamic professional with proven expertise in client relations and reception area maintenance, honed at Vhuso General Trading. Excelled in managing calls and enhancing customer satisfaction, demonstrating exceptional problem-solving abilities and teamwork. Achieved notable improvements in visitor experience through meticulous organization and friendly, efficient service. Skilled in appointment scheduling and file organization, contributing to streamlined operations and positive work environments.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Vhuso General Trading
01.2024 - 01.2025
- Answered more than 100 incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Filling for invoices and site receipt.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Cashier
Fufu Enterprise
01.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Assisted more than 10 customers with returns, refunds and resolving transaction issues.
- Assisted more than 20 customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Security Officer
Makhado Enterprise Store
01.2022 - 01.2023
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors more than 10 times per week.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
No Degree - Financial Management
Vhembe Tvet College
Sibasa02.2020
Skills
- Reception area maintenance
- Scheduling appointments
- File organization
- Mail handling
- Appointment scheduling
- Client relations
- Travel arrangements
- Visitor assistance
- Call handling
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Patrol operations
- Detail-oriented
- Complex Problem-solving
- Surveillance
- Superior customer service
- Conflict de-escalation
Languages
English
Upper intermediate
B2
Isizulu
Intermediate
B1
Tshivenda
Bilingual or Proficient (C2)
Additional Information
Vhuso General Trading
Contact Person : Mundalamo Unarine (Geologist)
contact number : 0826448010
E-mail : unarineevence@gmail.com
Fufu Enterprise
Contact Person: Lufuno Ramaremisa (Director)
contact number: 0723300567
Email: lufunoramaremisa@gmail.com
Makhado Enterprise Store
Contact Person: Thompho Chantel Mudau (Store Executive Manager)
contact number: 0636089391
Certification
Security Officer Certificate. AND
Finance Economics Accounting LEVEL 2 AND 3.
Timeline
Receptionist Administrator
Vhuso General Trading
01.2024 - 01.2025
Cashier
Fufu Enterprise
01.2022 - 02.2023
Security Officer
Makhado Enterprise Store
01.2022 - 01.2023
Security Officer Certificate. AND
Finance Economics Accounting LEVEL 2 AND 3.
No Degree - Financial Management
Vhembe Tvet College
Similar Profiles
Mohammed F. Bin SalamaMohammed F. Bin Salama
Project Manager at Actioning General TradingProject Manager at Actioning General Trading
Prince PrathapPrince Prathap
Human Resources Manager at Kesaris General Trading LLCHuman Resources Manager at Kesaris General Trading LLC
Muhammad Hassnain BangashMuhammad Hassnain Bangash
Finance Manager at Hameed ul Hassan General Trading LLCFinance Manager at Hameed ul Hassan General Trading LLC