Nyakalo Valela
Executive Head : Commericialization
Johannesburg
Summary
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
17
17
years of professional experience
8109
8109
years of post-secondary education
Work History
Executive Head Existing Customer Management
Absa Group
Johannesburg
02.2023 - Current
- Company Overview: Retail Bank
- Transformation of organizational objectives into a cohesive cluster strategy, fostering an environment of excellence in line with the corporate vision and values through customer led initiatives.
- Monitored key performance indicators, comparing them to forecasted outcomes to ensure the successful execution of the devised cluster strategy.
- Implemented robust Sales & Retention Strategies, while nurturing relationships with both internal and external stakeholders through regular interaction and information exchange.
- Proactively identify, assess, and mitigate risks associated with personal lending banking operations, including operational, and market risks.
Head Partnerships Personal Lending
Absa Group
11.2019 - 02.2023
- Company Overview: Retail Bank
- Defined and managed third-party partnership models, facilitating seamless API integration for superior unsecured lending solutions.
- Proposition building in alignment with the Partner strategy.
- Structured appropriate partnerships, ensuring alignment to Customer experience frameworks and efficient customer journeys, and effectively mitigating risk.
- Retail Bank
Senior Manager -Campaign Management
Absa Retail Bank
Johannesburg
02.2018 - 11.2019
- Successfully augmented market share by implementing strategic initiatives aligned with expansion goals to retain and build propositions that ensure growth.
- Fostered collaboration with the marketing insights team to enhance company operations and customer engagement.
- Continually sought and employed innovative and effective communication pathways to improve business processes.
Campaign Manager
ABSA Retail Bank
02.2017 - 02.2018
- Spearheaded and managed comprehensive marketing campaigns at ABSA Bank, which included overseeing the development and execution of campaign strategies, coordinating with cross-functional teams, analyzing campaign performance, and implementing necessary adjustments to maximize ROI.
Managing Director
Establishment of the Moisture Factory
Johannesburg
03.2016 - 02.2017
- Spearheaded the inception and operational management of the Moisture Factory, overseeing all facets of production processes, quality control, and regulatory compliance while driving strategic initiatives for business growth and profitability.
- Product formulation and management .
Marketing Manager
Skye Distribution
03.2015 - 03.2016
- Company Overview: Sub Saharan Africa
- Development and implementation of comprehensive marketing strategies for Skye Distribution in Sub Saharan Africa, which included market research, product positioning, and promotional campaigns, resulting in significant growth in brand awareness and market share.
- Sub Saharan Africa
Regional Promotions Marketing Manager
Capitec Bank
01.2014 - 01.2015
- Regional marketing initiatives at Capitec Bank, including the development and execution of promotional campaigns, coordination of events, and analysis of market trends to enhance brand visibility, customer engagement, and revenue growth.
Branch Manager
Capitec Bank
08.2009 - 01.2015
- Managed overall branch operations at Capitec Bank, including staff supervision, customer service, financial product sales, and regulatory compliance, contributing to significant growth in the branch's profitability.
Assistant Branch Manager
Capitec Bank
08.2008 - 08.2009
- Oversaw daily operations, staff management, and customer service initiatives as Assistant Branch Manager, resulting in improved operational efficiency, enhanced team productivity, and increased customer satisfaction.
Education
Executive Course - Digital Marketing
Coventry University
MBA - Artificial Intelligence
University of Cumbria
01-2025
Executive Course - Artificial Intelligence
University of Oxford
Executive Course - FinTech an Opportunity to Disrupt
GIBS
Executive Course - Digital Transformation
GIBS
Behavioral Economics - undefined
Concept Training Genesis
Master's in business leadership -
UNISA SBL
Bachelor of Arts - Marketing Management
University of South Africa
Pretoria 04.2001 -
Skills
- Strategic decision making
- Strategic Thinking and Foresight
- Team leadership skills
- Relationship Building and Stakeholder Management
- Data Analysis and Interpretation
Timeline
Executive Head Existing Customer Management
Absa Group
02.2023 - Current
Head Partnerships Personal Lending
Absa Group
11.2019 - 02.2023
Senior Manager -Campaign Management
Absa Retail Bank
02.2018 - 11.2019
Campaign Manager
ABSA Retail Bank
02.2017 - 02.2018
Managing Director
Establishment of the Moisture Factory
03.2016 - 02.2017
Marketing Manager
Skye Distribution
03.2015 - 03.2016
Regional Promotions Marketing Manager
Capitec Bank
01.2014 - 01.2015
Branch Manager
Capitec Bank
08.2009 - 01.2015
Assistant Branch Manager
Capitec Bank
08.2008 - 08.2009
Bachelor of Arts - Marketing Management
University of South Africa
04.2001 -
Behavioral Economics - undefined
Concept Training Genesis
Executive Course - Digital Marketing
Coventry University
MBA - Artificial Intelligence
University of Cumbria
Executive Course - Artificial Intelligence
University of Oxford
Executive Course - FinTech an Opportunity to Disrupt
GIBS
Executive Course - Digital Transformation
GIBS
Master's in business leadership -
UNISA SBL
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