Nyakallo Sabasaba
Administrator
Pretoria ,Gauteng
Summary
Nyakallo is a smartworking individual who believes in finding the fastest and most effective and innovative methods of working.
I am very familiar with the ethics, duties and requirements of administrative work. I have 4 years worth of administration experience from one of the biggest network companies, Vodacom.
I believe that any organization that makes the wise decision of employing me gets more than just an employee. I fully invest myself in my job, it's roles and the organization itself as if it were mine, due to my general love for business.
My passion and general love for business has lead me to further my studies and complete a one year high certificate course in Business Management and a three year degree in Entrepreneurship.
Nyakallo is a smartworking individual who believes in finding the fastest and most effective and innovative methods of getting work done.
Overview
4
4
years of professional experience
Work History
Administrator
Vodacom Shop 4U Centurion Alisom Communications
Centurion
08.2023 - Current
- Accounting for the store's finances by banking the store's daily cash, balancing cash, card and EFT transactions on the system daily (known as completing Day Ends).
- Manually capturing customer information onto the system, then scan and upload customer documentation onto the server.
- Checking that customer documents are legit, complete, and comply with company policies and procedure.
- Logging calls for faulty equipment, system technical issues and staff logins
- Ensuring that the store's legal papers are properly filed(done manually) and placed in the store, i.e trading license, ICASA poster, health and occupational safety certificate and poster, labour relations poster, and second-hand goods trading license and certificate
- Filing, i.e manually filling meeting minutes, daily stock count, leave applications, employee contracts, written warnings, signed and updated company policies.
- Sending an excel spreadsheet report of all upgrades & contracts taken up and no taken up, total customers vetted for newlines, and total customers declined for new lines to regional manager.
- Ensuring that the store first aid kit is intact, up-to-date and accessible.
- Attending to customer calls, queries, inquiries and WhatsApp messages.
- Receiving stock from suppliers and manually booking it on the system
- Merchandising stock, i.e checking and returning damaged, old, and non selling stock back to suppliers.
- Sales i.e, upgrading customer lines and packages, offering new or returning clients new contracts, selling airtime & data, and phones and accessories.
Call Centre Agent
Vodacom Call Centre Alisom Communications
04.2023 - 07.2023
- Telephonic sales i.e., contacting existing and potential clients for upgrades and new contracts
- Assisting customers with queries, and inquiries.
Administrator
Vodacom Shop Menlyn Maine Alisom Communications
02.2020 - 03.2023
- Accounting for the store's finances by banking the store's daily cash, balancing cash, card and EFT transactions on the system daily (known as completing Day Ends).
- Manually capturing customer information onto the system, then scan and upload customer documentation onto the server.
- Checking that customer documents are legit, complete, and comply with company policies and procedure.
- Logging calls for faulty equipment, system technical issues and staff logins
- Ensuring that the store's legal papers are properly filed(done manually) and placed in the store, i.e trading license, ICASA poster, health and occupational safety certificate and poster, labour relations poster, and second-hand goods trading license and certificate
- Filing, i.e manually filling meeting minutes, daily stock count, leave applications, employee contracts, written warnings, signed and updated company policies.
- Sending an excel spreadsheet report of all upgrades & contracts taken up and no taken up, total customers vetted for newlines, and total customers declined for new lines to regional manager.
- Ensuring that the store first aid kit is intact, up-to-date and accessible.
- Attending to customer calls, queries, inquiries and WhatsApp messages.
- Receiving stock from suppliers and manually booking it on the system
- Merchandising stock, i.e checking and returning damaged, old, and non selling stock back to suppliers.
- Sales i.e, upgrading customer lines and packages, offering new or returning clients new contracts, selling airtime & data, and phones and accessories.
Education
Bachelor of Commerce in Entrepreneurship -
Management College of South Africa (MANCOSA)
Centurion 05.2023
Higher Certificate in Business Management -
Management College of South Africa (MANCOSA)
Centurion 01.2019
National Senior Certificate (Grade 12) - Commercial Subjects
Pretoria Secondary School
Pretoria12.2018
Skills
Effective written and verbal communication skills
Problem solving skillsCritical and analytical thinking
Good customer service
Good telephonic etiquette and switch boarding
Planning and organising
Invoicing
Researching and information management
Project Management
Time Management
Typing
Contract Processing
Recordkeeping and file Management
Interpersonal and self management skills
Company and client data Confidentiality
Administrative support
Mail handling
Flexible schedule
Documentation and reports management
Pro efficient MS Office skills (Word, Excel, PowerPoint)
Deadline Adherence
Personal Information
- Names: Nyakallo Lebohang
- ID Number: 0009140576084
- Ethnicity: African
- License: Code 10
- Date of Birth: 09/14/00
- Gender: Female
- Nationality: South African
References
- Vodacom Shop 4U Centurion Alisom Communications, Angelique Terablanche, 0126635279/ 0729165033
- Alisom Communications Call Center, Mpho Makena, 0120042850
- Vodacom Shop Menlyn Maine Alisom Communications, Louis Papo, 0120042850
Timeline
Administrator
Vodacom Shop 4U Centurion Alisom Communications
08.2023 - Current
Call Centre Agent
Vodacom Call Centre Alisom Communications
04.2023 - 07.2023
Administrator
Vodacom Shop Menlyn Maine Alisom Communications
02.2020 - 03.2023
Bachelor of Commerce in Entrepreneurship -
Management College of South Africa (MANCOSA)
Higher Certificate in Business Management -
Management College of South Africa (MANCOSA)
National Senior Certificate (Grade 12) - Commercial Subjects
Pretoria Secondary School