Proven leader in enhancing operational efficiency and customer satisfaction at PepsiCo, adept at strategic planning and problem-solving. Skilled in financial management and fostering teamwork, I've driven significant process improvements. My focus on results and adaptability ensures business objectives are surpassed with a keen eye on quality and efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Sales and Distribution Manager
PepsiCo
Bloemfontein
10.2022 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and implemented business strategies to achieve business goals and stay competitive.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Managed and motivated employees to be productive and engaged in work
Maximized performance by monitoring daily activities and mentoring team members
Accomplished multiple tasks within established timeframes
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Developed and implemented business strategies to achieve business goals and stay competitive
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
Warehouse Manager
Pepsico Bloemfontein Bakery
Bloemfontein, South Africa
05.2022 - 10.2022
Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Fostered positive workplace culture that motivated employees to perform their best while maintaining high morale.
Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise
Developed and implemented policy and procedure updates to improve workflow and productivity
Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Increased warehouse efficiency by implementing new inventory management systems and procedures
Developed strong team of warehouse employees with comprehensive training programs and performance evaluations
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets
Streamlined operations for faster order processing by updating warehouse layout and organization
Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements
Developed safety programs to protect workers and reduce injuries
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking
Reduced product damage with improved packaging methods and training staff on proper handling techniques
Enhanced employee productivity, implementing effective scheduling and task delegation strategies
Implemented preventative maintenance program to minimize equipment downtime and repair costs
Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale
Cleaned and maintained warehouse in compliance with OSHA safety standards
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems
Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary
Developed comprehensive staff training program to improve employee performance and morale
Depot Manager
Pepsico Goldfields Bread Depot
Welkom
05.2018 - 04.2022
Made sound financial decisions in regards to waste, exceptions and junk outs related to local profit and loss.
Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
Coached, developed and trained current team members to reach business metrics.
Initiated new program tracking and compliance with existing SOPs.
Researched new tools and developed new SOPs to continue growth.
Improved energy efficiency at the depot by implementing cost-saving measures such as lighting upgrades or equipment optimizations.
Established clear expectations for personnel performance by setting achievable targets aligned with organizational objectives.
Ensured compliance with safety regulations, conducting regular inspections and addressing potential hazards promptly.
Logistics Support Coordinator
CCBSA - Coke
Bloemfontein, South Africa
09.2016 - 05.2018
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Participated in workshops and in-service meetings to enhance personal growth and professional development.
Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Tracked records, filed documents and maintained communication between clients to manage office activities.
Syrup Room and Raw Material Store Team Leader
CCBSA - Coke
Bloemfontein, South Africa
03.2014 - 08.2016
Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
Optimized store layout for improved customer flow and easier navigation through merchandise displays.
Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
Trained new employees on store operations, customer service skills, and product knowledge.
Drove continuous improvement initiatives within the store, seeking opportunities for streamlining processes and enhancing overall efficiency levels.
Developed employee schedules that balanced individual needs with store coverage requirements, resulting in reduced overtime costs.
Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
Managed store inventory and stock levels, ensuring optimal product availability for customers.
Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
Implemented loss prevention measures to minimize shrinkage rates within the store.
Analyzed customer levels and planned resources according to needs.
Submitted orders for new inventory.
Syrup Maker
CCBSA - Coke
Bloemfontein
04.2012 - 02.2014
Organized and detail-oriented with a strong work ethic.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proven ability to develop and implement creative solutions to complex problems.
Cultivated interpersonal skills by building positive relationships with others.
Excellent communication skills, both verbal and written.
Gained strong leadership skills by managing projects from start to finish.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Applied effective time management techniques to meet tight deadlines.
Exercised leadership capabilities by successfully motivating and inspiring others.
Quality Controller
CCBSA - Coke
Bloemfontein, South Africa
11.2008 - 02.2012
Improved customer satisfaction by promptly addressing complaints and resolving product-related concerns.
Reduced manufacturing defects through thorough inspections and proactive identification of potential issues.
Developed and implemented quality assurance improvements.
Improved quality processes for increased efficiency and effectiveness.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Reviewed incoming materials against specifications.
Rejected materials, components, and finished products and documented reasons.
Performed continuous reviews of quality management system.
Sorted product and provided expertise on non-conforming product requirements.
Calibrated tools and equipment to meet requirements.
Evaluated quality problems and performed assessments to identify and resolve issues.
Assessed incoming parts for adherence to production requirements.
Performed root cause analysis on non-compliant parts.
Inspected set sample of products for defects and compliance with design standards.
Assisted in the preparation for external audits, helping the organization maintain key certifications and meet regulatory requirements.
Utilized statistical analysis tools to monitor trends in manufacturing data, identifying opportunities for improvement and making data-driven decisions.
Conducted root cause analyses to pinpoint sources of recurring errors, implementing targeted solutions to mitigate future occurrences.
Communicated effectively across departments regarding quality-related issues or updates while working collaboratively toward shared goals of excellence in production and customer satisfaction.
Evaluated supplier performance, ensuring adherence to established quality requirements and selecting vendors based on strict evaluation criteria.
Reported problems and concerns to management.
Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
Inspected items and compared against standards to meet regulatory requirements.
Performed tests and inspections to conform to established standards.
Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Education
PGDIP Business Administration - Business Administration
University of Free State Business School
Bloemfontein, South Africa
04.2001 -
Bachelor in Management And Leadership - Business School
University of Free State Business School
Bloemfontein, South Africa
04.2001 -
Certificate in Sales Management - Sales And Marketing Education
UCT
Cape Town, South Africa
04.2001 -
Skills
Business Development
Policy Implementation
Staff Development
Strategic Planning
Business Administration
Time Management
Cross-Functional Teamwork
Customer Relationship Management (CRM)
Sales management
Product Management
Schedule Preparation
Complex Problem-Solving
Employee Development
Project Planning
Cost Control
Human Resources Management
Process Improvement
Adaptability and Flexibility
Time management abilities
Managing Operations and Efficiency
Teamwork and Collaboration
Decision-Making
Problem-solving abilities
Timeline
Sales and Distribution Manager
PepsiCo
10.2022 - Current
Warehouse Manager
Pepsico Bloemfontein Bakery
05.2022 - 10.2022
Depot Manager
Pepsico Goldfields Bread Depot
05.2018 - 04.2022
Logistics Support Coordinator
CCBSA - Coke
09.2016 - 05.2018
Syrup Room and Raw Material Store Team Leader
CCBSA - Coke
03.2014 - 08.2016
Syrup Maker
CCBSA - Coke
04.2012 - 02.2014
Quality Controller
CCBSA - Coke
11.2008 - 02.2012
PGDIP Business Administration - Business Administration
University of Free State Business School
04.2001 -
Bachelor in Management And Leadership - Business School
University of Free State Business School
04.2001 -
Certificate in Sales Management - Sales And Marketing Education
Retail / Distribution Sales Manager, National Account Manager at Emerge Natural Sales SolutionsRetail / Distribution Sales Manager, National Account Manager at Emerge Natural Sales Solutions