Ms team
Nwabisa Sojada
Management Assistant
Port Elizabeth
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Poised individual ready to share a wealth of product knowledge with interested customers. A persuasive Product Consultant promoting client needs assessment and problem solving skills. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer-oriented Product Consultant with high level of confidence when meeting new people. Astute employee with background in engaging customers and meeting sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Financial Product Consultant
Woolworths Financial Services
Port Elizabeth
03.2022 - 03.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted customers with product needs and introduced new store offerings.
- Educated customers about billing, payment processing and support policies and procedures.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
Ground Breaker
Love Life
Elliotdale
01.2012 - 12.2012
- Assisted engineers in designing custom breaker solutions tailored to specific project needs.
- Spearheaded initiatives to upgrade existing breakers for enhanced reliability and performance.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Streamlined work processes for increased productivity with proper breaker usage techniques.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Fostered a positive work environment through teamwork, open communication channels, and proactive problem-solving approaches.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate - Management Assistant N6
South Cape College
Bitou 01.2016 - 06.2018
Grade 12 - Math's And Physically Science
Sophakama Senior Secondary School
Nqamakwe 01.2010 - 12.2010
Certificate - Tourism
South Cape College
Plettenberg Bay 01.2013 - 12.2015
Skills
Customer Segmentation
Team Collaboration
Customer Needs Assessment
Stakeholder Management
Client assistance
Verbal and written communication
Product Knowledge
Marketing Strategies
Sales Goals
Product Information
Voice of Customer Analysis
Product Marketing Collaboration
Customer Service
Account Management
Direct Sales
Money handling abilities
Problem-solving abilities
Computer Skills
Self Motivation
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Software
Ms word
Excel
References
1. BP Bohloko 0635298744 Councilor
2. X Sbotho: 0735202057 Woolworths Manager
3. V Mbande: 0832101799 Love Life Team Leader
4. MR Thobani: 0780452950 Health Client Services
Timeline
Financial Product Consultant
Woolworths Financial Services
03.2022 - 03.2024
Certificate - Management Assistant N6
South Cape College
01.2016 - 06.2018
Certificate - Tourism
South Cape College
01.2013 - 12.2015
Ground Breaker
Love Life
01.2012 - 12.2012
Grade 12 - Math's And Physically Science
Sophakama Senior Secondary School
01.2010 - 12.2010