Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
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NWABISA NDZUTHA

Client Liaison Specialist
Johannesburg

Summary

Results-driven Client Liaison Specialist with a proven track record in banking, wealth, and risk management. Currently instrumental in supporting the AML/Risk Management team to address backlogs and contribute to High Risk Committee matters. Known for enhancing client satisfaction, optimizing operational efficiency, and driving overall business success. Eager for new opportunities to continue advancing in the financial and risk industry.

Overview

3
3
years of professional experience

Work History

AML Secondment

Wealth Management SA
02.2024 - Current
  • Executing post FICAA and PCC46 remediation
  • Supporting business in closing off risks raised in the AML risk log, which risks are tracked and reported on at Divisional, Cluster and Group ERCOs
  • Supporting the business in completing the HRC template for matters identified for tabling with High Risk Committee (HRC)
  • Supporting with the compilation of HRC packs and summaries of matters
  • Supporting the business in completing upfront client risk profiling in line with Risk based approach
  • Screen new and existing clients to identify PEP's, adverse media and sanctions
  • Maintaining and Updating the PEP register of the Fiduciary business
  • Compile client risk assessments as a client liaison that deals with clients on a day to day basis

Client Liaison Specialist

Nedbank Private Wealth
08.2024 - Current
  • Worked closely with Wealth Bankers to effectively support nurture strong, long-standing client relationships with high net-worth clients
  • Served as a primary point of contact for clients ensuring their requests were answered promptly and accurately
  • Investigated and resolved client inquiries and complaints quickly.
  • Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
  • Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially
  • Provide input into client financial analysis, make recommendations to credit and monitor the return of
    security documentation.
  • Identify and recommend opportunities to enhance processes, systems and policies
  • Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
  • Report suspicious transactions to the relevant department.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Graduate Banking Analyst

Nedbank Private Wealth
04.2023 - 08.2024


  • Conduct extensive research analysis with the intent of identifying additional opportunities for existing clients to grow portfolio size through looking into maturing investments, cross selling and up-selling opportunities;
  • Ensure growth and increase in the business by identifying opportunities to expand client base by generating new leads;
  • Facilitate credit applications which would be assessed by credit managers;
  • Timeously monitor and manage daily operational banking reports to mitigate operational risks i.e to ensure that clients in excess are notified accordingly;
  • Proactively engage in client meetings with Wealth Bankers to provide sound services based on clients needs, current information and economic trends;
  • Educating clients regarding support services and online tools available on our digital platforms;
  • Ensure compliance with the relevant rules and regulations, with specific reference to Anti-Money Laundering (FICA, CDD, EDD, ODD, HRR) to mitigate risks against the business. Including compliance with FATCA and CRS.

Intern, Provincial Legal Services

South African Police Services
03.2022 - 03.2023
  • Render administrative support service to the management of legal services litigation and administration team;
  • Manage and administer litigation processes in respect of civil claims by the state and against the state;
  • Provide legal support to human resource management;
  • Continuously manage and maintain proper filing system;
  • Conduct administrative duties in relation to eviction, general and discipline matters referred for legal opinion.

Education

Postgraduate Diploma - Risk Management

MANCOSA
04.2001 -

RE 5 Certification -

Moonstone
04.2001 -

Postgraduate Diploma - Financial Planning

University of The Free State
04.2001 -

Bachelor of Commerce - Law

University of The Free State
04.2001 -

Skills

  • Banking operations knowledge
  • Financial analysis expertise
  • Risk management analysis
  • Deadline Driven
  • Problem-solving skills
  • Exceptional customer service
  • Collaborative teamwork
  • Proficient in multitasking
  • Quick learner

Interests

Travel

Outdoor Activities

Additional Information

Available on request.

Timeline

Client Liaison Specialist

Nedbank Private Wealth
08.2024 - Current

AML Secondment

Wealth Management SA
02.2024 - Current

Graduate Banking Analyst

Nedbank Private Wealth
04.2023 - 08.2024

Intern, Provincial Legal Services

South African Police Services
03.2022 - 03.2023

Postgraduate Diploma - Risk Management

MANCOSA
04.2001 -

RE 5 Certification -

Moonstone
04.2001 -

Postgraduate Diploma - Financial Planning

University of The Free State
04.2001 -

Bachelor of Commerce - Law

University of The Free State
04.2001 -

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NWABISA NDZUTHAClient Liaison Specialist