Nwabisa Dandala
HR Administrative Support
Thembisa
Summary
Dedicated individual seeking dynamic opportunities to maximize skills for organizational achievement, focused on customer service positions to utilize strong communication expertise and commitment to customer satisfaction in enhancing brand loyalty
Overview
5
5
years of professional experience
Work History
Human Resource Intern
Airports Company South Africa
04.2024 - 10.2025
- Maintain and update employee training records and databases.
- Gather data and statistics to support training analytics and reporting.
- Manage user groups within training or HR systems.
- Perform general clerical and administrative duties for the training and HR teams.
- Provide administrative support to HR executives and training staff.
- Communicate with employees about training programs and policies.
- Assist in coordinating and implementing training programs, from scheduling to material distribution.
- Post job ads on various platforms and manage job listings.
- Screen resumes and applications.
- Schedule interviews and coordinate with candidates and hiring managers.
- Conduct initial interviews and phone screens.
- Assist with preparing and sending offer letters and rejection notices.
- Help with the onboarding process for new hires, including preparing paperwork and conducting orientations.
- Ensure the accuracy and confidentiality of employee information, such as contact details and employment forms.
- Manage the filing system for both new and departing employees.
- Conduct reference and background checks.
- Ensure legal compliance: Help monitor and ensure the organization's compliance with labor laws and regulations.
- Maintain records: Keep and update records related to grievances, disciplinary actions, training, and other HR-related documents.
- Assist with dispute resolution: Help manage and resolve employee grievances, disputes, and disciplinary processes.
General Assistant (Covid 19 youth brigade)
Eastern Cape Department of Public Works
09.2020 - 06.2021
- Checking and recording temperature of every individual entering the department's office.
- Cleaning offices.
- Doing administrative task when there's meeting.
- Taking queries and direct them to relevant stakeholders.
Education
National N6 Certificate - Human Resource Management
Ingwe college
Mount Frere, Eastern Cape 01-2017
Grade 12 -
Arthur Ngunga Senior Secondary School
01-2014
Skills
Proficient in Microsoft Office applications
Effective verbal and written communication
Building interpersonal relationships
Managing organizational tasks efficiently
Skilled in problem solving
Detail-oriented approach
Exemplary customer service skills
Ability to multi-task effectively
Fundamental math skills for transactions
Collaborative teamwork abilities
Expertise in client relations management
Understanding of relevant legislation
Strong analytical capabilities
Accuracy in administrative tasks
Conflict management skills for client disputes
Professional telephone handling skills
Excellent public communication abilities
Commitment to customer-centric service principles
High standards of professionalism and confidentiality
Efficient time management under pressure
Quick adaptability to operational changes
References
- Ntlahla, Phenduka, Supervisor, 0663912287, 0728710346, Public Works
- Thandeka, Ndlovu, Human Resource Officer, Thandeka.Ndlovu@airports.co.za, +27 84 234 4418, Airports Company South Africa
Training
JJM Security: PSIRA Grade EDC
Timeline
Human Resource Intern
Airports Company South Africa
04.2024 - 10.2025
General Assistant (Covid 19 youth brigade)
Eastern Cape Department of Public Works
09.2020 - 06.2021
National N6 Certificate - Human Resource Management
Ingwe college
Grade 12 -
Arthur Ngunga Senior Secondary School