NUZAAN REGAAIN LACKAY

• Launched career as seasonal waitress during 2018-2019, later transitioning to permanent waitress role
• Advanced to junior restaurant supervisor role in 2023, working intimately with food and beverage team
• Promoted to senior restaurant supervisor in 2024, enhancing team leadership. Advanced to junior hotel duty manager in 2025, expanding operational responsibilities.
• Resolve guest issues through courteous, informed assistance alongside unwavering professionalism
• Addressed escalated guest concerns with tact, securing satisfactory resolutions and fostering enduring client relationships.
• Nurtured and upheld strong connections with guests to boost loyalty, trust, and satisfaction.
• Supervised daily hotel operations to ensure seamless guest experiences.
• Coordinated with departments to resolve guest complaints and inquiries effectively.
• Facilitated communication between management and staff during peak hours.
• Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.

• Supervised daily restaurant operations and ensured smooth service transitions.
• Trained and mentored staff on customer service best practices.
• Coordinated inventory management and maintained stock levels effectively.
• Handled customer inquiries and resolved complaints professionally.
• Oversaw table settings and dining area presentation for guest satisfaction.
• Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
• Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Resolved customer complaints regarding food quality or service issues promptly and courteously.
• Established good customer relations and excellent service to build and retain loyal customers.
• Trained new employees on restaurant policies and procedures.
• Performed cashiering duties as required during peak periods or in the absence of other staff members.
• Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
• Worked in cooperation with front and back of house staff to ensure smooth operations.
• Maximized service levels through hands-on leadership.
• Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
• Kept operations in compliance with food safety regulations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

master table setup techniques

premium table service

daily services

exhibit strong teamwork skills

• Assisted guests with menu selections and special dietary needs.
• Took and processed orders accurately using point-of-sale system.
• Maintained cleanliness and organization of dining area and tables.
• Collaborated with kitchen staff to ensure timely food delivery.
• Handled cash and processed payments efficiently at register.
• Upsold daily specials and promoted restaurant events to guests.
• Developed positive relationships with regular customers through friendly conversation.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Took orders for food and drinks and delivered them to guests.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Assisted other wait staff members in times of heavy customer traffic.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Checked back with customers throughout meal service to ensure satisfaction.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.

• Assisted customers with product selection and inquiries.
• Maintained store cleanliness and organized merchandise displays.
• Operated cash register and processed transactions efficiently.
• Collaborated with team to restock shelves and manage inventory.
• Supported promotional activities by setting up product displays.
• Provided exceptional customer service to enhance shopping experience.
• Followed safety protocols while handling products and equipment.
• Assisted in training new staff on store procedures and policies.
• Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.