Summary
Overview
Work History
Education
Skills
Timeline
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Nureen Samaai

Team Leader
Cape Town

Summary

Accomplished Team Leader at Absa Bank, adept in team supervision and problem-solving. Enhanced team productivity and individual performance through targeted coaching, achieving significant quality improvements. Spearheaded cross-functional collaborations and software tool adoptions, elevating customer satisfaction and streamlining workflows. Skilled in mentoring and people management, with a focus on achieving and surpassing project goals.

Overview

20
20
years of professional experience

Work History

Team Leader

Absa Bank
11.2014 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Specialist

Absa Bank
11.2004 - Current
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.

Education

High School Diploma -

Absa
Cape Town
04.2001 -

Skills

Team supervision

Teamwork and collaboration

Work planning

Team motivation

Problem-solving

Mentoring

Documentation and reporting

People management

Quality improvement

Timeline

Team Leader

Absa Bank
11.2014 - Current

Specialist

Absa Bank
11.2004 - Current

High School Diploma -

Absa
04.2001 -

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Nureen SamaaiTeam Leader