Project Management
- Managed and completed project deliverables from start to finish using Project Management tools e.g. Microsoft Project
- Wrote weekly project status update reports and presented them to the internal team and client
- Used Agile project management techniques e.g. conducted weekly retrospects to continuously improve project management and efficiency
Data Analytics and Research
- Cleaned and analysed people-related data
- Conducted desktop research on market benchmarks and trends relevant to client needs
- Conducted interviews to best understand client needs and administered surveys
- Conducted gap analyses by analysing data to establish a client's baseline compared to a their desired future state
Stakeholder Engagement and Management
- Build trust with clients by managing and meeting their expectations
- Demonstrate knowledge of client business in interactions with the client
- Understand the clients' style/ preferences and adapt communications and engagements accordingly
- Developed strong relationships with key stakeholders at all organizational levels, fostering collaboration across departments
Corporate Communications
- Created communications and engagement plans
- Wrote and adapted communications according to the intended audience(s)
- Drove communication campaigns
- Created engagement packs e.g. quick reference guides
- Delivered client presentations
Change Management
- Created end-to-end change management strategies customised to client needs
- Delivered change management e.g. change impact assessments, stakeholder impact assessment, change-management related commincations, engagement, training needs analyses and measurement
Human-Centred Design
- Designed ways to close gaps based on data trends
- Using design thinking methodologies to co-create tailored people solutions
Business strategy
- Collaborated with cross-functional teams to develop tailored business plans and strategies
Business Development
- Developed my internal department using data analytics and tailoring solutions to data trends
- Leveraged industry best practices to drive continuous improvement efforts
- Mentored internal junior staff
- Mentored junior consultants in effective communication techniques, analytical skills development, and problem-solving methodologies
Learning and Development
- Provided input to design a competency assessment data analytics tool
- Created competency assessments to be inserted into the data analytics tool
- Administered competency assessment locally and globally
Training
- Created training strategies and needs analyses for clients
- Designed customised training programmes to enhance employee skills and improve productivity levels
- Created and delivered training content
Business Proposal Writing
- Designed proposed solutions through crafting a compelling story on our service offering differentiators