Nuraan Polack
Senior Financial Consultant
Cape Town,WC
Summary
Results-driven professional with over 10 years of experience in customer service and team management. Known for streamlining processes and fostering positive relationships, leading to significant improvements in customer satisfaction and team performance.
Overview
1
1
Language
13
13
years of professional experience
Work History
Assistant Manager
Old Mutual Finance
02.2016 - Current
- Led team to enhance customer service standards and improve overall client satisfaction.
- Streamlined operational processes, resulting in increased efficiency across multiple departments.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily operations to maintain store cleanliness and organization.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
WNS Global Services
02.2015 - 01.2016
- Resolved customer inquiries efficiently via phone, email, and chat support channels.
- Maintained accurate records of customer interactions in CRM system to ensure data integrity.
- Provided training and mentorship to new team members on service protocols and systems.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.
Collections Agent
Nimble
03.2013 - 12.2014
- Led collections team in achieving monthly recovery targets through effective account management strategies.
- Implemented streamlined processes to enhance efficiency and reduce outstanding debt levels.
- Analyzed customer accounts to identify trends, enabling targeted outreach efforts for debt recovery.
- Mentored junior agents on negotiation techniques, improving overall team performance and confidence.
Education
High School Diploma -
Portland High School
Mitchells Plain, South Africa 04.2001 -
Skills
Branch Operations
Operational Planning
Inventory Management
Safety Compliance
Sales forecasting
Decision-making
Team leadership
Multitasking and organization
Customer service
Timeline
Assistant Manager
Old Mutual Finance
02.2016 - Current
Customer Service Representative
WNS Global Services
02.2015 - 01.2016
Collections Agent
Nimble
03.2013 - 12.2014
High School Diploma -
Portland High School
04.2001 -