Nuraan Dreyer
System And Process Specialist
Summary
Accomplished System and Process Specialist with a proven track record at Getsavvi Health, enhancing operational efficiency by implementing strategic process improvements and fostering cross-functional collaboration. Skilled in Agile Methodology and team management, I have successfully led projects that resulted in significant productivity gains and cost savings.
Overview
13
13
years of professional experience
Work History
System and Process Specialist
Getsavvi Health
01.2020 - Current
- Company EXCO Member
- Member of the EESD committee
- POPI Information Officer
- Lead all company compliance audits and implement corrective actions.
- Mange the company strategy and implementation of strategic objectives
- Manage and lead the implementation of new projects from start to finish
- Write all IT SDLC for development or enhancements of systems based on the business requirements in the form of written out workflows
- Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments.
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Collaborated with cross-functional teams to develop innovative solutions.
- Led root cause analysis efforts on process failures, preventing future occurrences through corrective action implementation.
- Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
- Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Align company strategies and process improvement initiatives.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and applied change management to achieve desired outcomes.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Monitored and reported on process performance to verify compliance with established standards.
- Built and established relationships with clientele to improve future business opportunities.
Call Centre Operational Manager
Blackbird Group
10.2011 - 12.2019
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Improved team productivity through effective communication, training, and performance evaluations.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
- Led cross-functional teams in the successful implementation of new systems and procedures.
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail..
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Represented the business for all internal Disciplinary Enquiries
- Executive (EXCO) Member
Education
Staff Training
Cape Town, South AfricaHigh School Diploma -
Lentegeur High
Cape Town, South Africa 04.2001 -
Skills
Agile Methodology
Accomplishments
- Achieved Directors award in 2013
- Achieved Best Department award on 2015
- Resolved product issue through consumer testing.
- Achieved positive business feedback by introducing the Lead generation Portal that increased the business revenue.
- Achieved positive feedback through effectively helping with Implementations of new projects as well as workflows and business processes.
- Documented and resolved system fails which led to positive results and system enhancements to improve and streamline the business process.
- Supervised team of 6 staff members. Managers , Team Leaders and Admin Staff
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Spending time in Nature
Provides me with a combination of relaxation and appreciation of what i have access to.
I enjoy the fresh air and appreciate the peace nature brings. The sound of the birds or wind blowing is what i enjoy most.
This especially watching my children enjoy and appreciate what nature has to give us is an overall blessing!
Timeline
System and Process Specialist
Getsavvi Health
01.2020 - Current
Call Centre Operational Manager
Blackbird Group
10.2011 - 12.2019
High School Diploma -
Lentegeur High
04.2001 -
Staff Training
Similar Profiles
Melikaya NtilasheMelikaya Ntilashe
Customer Service Agent at GetSavvi HealthCustomer Service Agent at GetSavvi Health
Farah CASSAGNOLFarah CASSAGNOL
NA at Fundamentals of Nursing Advent Health, Advent Health, Mental Health. Advent HealthNA at Fundamentals of Nursing Advent Health, Advent Health, Mental Health. Advent Health
France-Lise TranieFrance-Lise Tranie
Physical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health AgenciesPhysical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health Agencies
Malitha ArsakulasooriyaMalitha Arsakulasooriya
Senior System and Process Specialist -CILT at ABA GROUPSenior System and Process Specialist -CILT at ABA GROUP
Matthew PagelMatthew Pagel
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media