Nuraan Arabie
Fitment Quality Supervisor
Fleurhof
Summary
Professional with keen eye for quality assurance, ready to contribute effectively to team. Adept at implementing quality control processes and fostering collaboration to achieve top-notch results. Known for reliability, flexibility, and strong problem-solving skills. Skilled in root cause analysis, process improvement, and regulatory compliance.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Fitment Quality Supervisor
Cartrack PTY Ltd
05.2025 - Current
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Maintained QA programs.
- Developed monthly reports showing inspections and improvements.
- Established inspection equipment to meet quality control standards.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Promoted a safety-first mindset among team members through regular training sessions.
- Developed comprehensive training programs for new hires to ensure consistent understanding of company quality policies and procedures.
- Evaluated systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
- Oversaw department of 12 by supervising daily operations, providing technical support and coordinating personnel.
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
- Championed lean manufacturing principles within the organization, resulting in significant waste reduction and cost savings.
- Mentored junior staff in quality management best practices, fostering a culture of excellence and accountability.
- Maintained up-to-date knowledge of industry trends, emerging technologies, regulatory changes, competitor activities, by participating in professional development opportunities such as conferences or webinars.
- Monitored activities and supporting systems settings to check compliance with all institutional and regulatory requirements
- Maintained knowledge of institutional policies and compliance regulations and communicated any developments and consequent changes in procedure to personnel.
- Streamlined quality control procedures for increased efficiency and reduced production downtime.
- Facilitated effective communication between departments and clients regarding claims submitted, validated, and processed as per approved.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
- Optimized resource allocation, adjusting staffing levels and equipment utilization in alignment with production schedules and quality objectives.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Collaborated cross-functionally with supervisors from departments to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Recorded, analyzed, and distributed statistical information.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Implemented new quality assurance and customer service standards.
- Received and compiled paperwork of damages done to clients vehicles, Created purchase orders
- Dispatch , capture , file and allocate loan numbers to acknowledgment of debts.
Sales Amin
Fidelity Secure Drive
06.2021 - Current
- Dealing with and responding to high volumes of emails
- Booking accommodations and flights
- Prepare product reports by collecting and analysing customer information
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Loading tickets to the Microsoft Planner
- Processing of overtime and Incentives
- Distributing of monthly reports
- Processing of Annual, sick, family responsibility, unpaids and work leaves
- Processing of Acknowledgements of debts
- Processing of Change of banking details
- Processing of Amendments
- Processing of warnings and Disciplinary actions
- Dealing and solving payslip queries
Fitment Quality Service Administrator
Cartrack (PTY) Ltd
01.2014 - 04.2021
- Received and compiled paperwork of damages done to clients vehicles, Created purchase orders, received and resolved e mails, compiled and distributed stats reports, data capturing, Communicate with clients and supplies telephonically and via e mail, assist at the fitment reception with walk in clients, assist with scheduling of fitments , maintenance checks and de/re installations, Resolved customer complaints , Submit acknowledgments to the HR department, create spreadsheets containing all deductions to correspond with loan numbers and the employee liable
- Submit monthly and weekly reports
- Delegate appointments to all fitment quality inspectors, Provide stats on all post installation complaints.
Education
Genetic Management
Unisa
Johannesburg01.2021
Psira
Fidelity
Johannesburg01.2021
Matric - undefined
Eldorado Park Senior Secondary School
Johannesburg01.2012
Certificate in Level 1 Fire Fighting - Fire Fighting
Fidelity College
04.2001 -
Skills
Microsoft word, excel, outlook, email, internet and Power point
Procedure development
Quality training
Corrective actions
Validation protocols
Preventive actions
Auditing techniques
Product inspection
Scheduling
Quality tools
Staff training
Dedication to product quality
Systems evaluation
Technical writing
Personnel training
Supplier quality management
Customer complaint handling
Focused on quality
Excellent problem-solving capability
Statistical process control
Quality auditor
Microsoft office
Documentation control
Operations management
Data collection
Standard operating procedures
Measurement techniques
Visual inspection
Technical support
Inspection reports
QC inspections
Teamwork
Quality control management
Teamwork and collaboration
Customer service
Time management
Continuous improvement strategies
Problem-solving abilities
Team leadership
Operational efficiency
Strong work ethic
Multitasking Abilities
Excellent communication
Decision-making
Self motivation
References
Neo Nkobo - 074 448 2123
ADDITIONAL INFORMATION
License - Code 8
Timeline
Fitment Quality Supervisor
Cartrack PTY Ltd
05.2025 - Current
Sales Amin
Fidelity Secure Drive
06.2021 - Current
Fitment Quality Service Administrator
Cartrack (PTY) Ltd
01.2014 - 04.2021
Certificate in Level 1 Fire Fighting - Fire Fighting
Fidelity College
04.2001 -
Psira
Fidelity
Matric - undefined
Eldorado Park Senior Secondary School
Genetic Management
Unisa