Nur Ebrahim
IT Engineer
Cape Town
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
9
9
Certifications
Work History
TechOps Engineer
Wonga
Cape Town, Western Cape
01.2023 - 01.2026
- Daily responsibilities and task work list include the following:
- - Updating Jira tickets and resolving within the SLA time period.
- - AWS S3 bucket and pulling necessary data through standard or bulk retrieval
- Managing EC2 instances of virtual machines.
- - Datadog report analysis tool for reporting and management of servers, monitoring, logs and outages.
- - Remote Desktop Management and logging onto the servers into Active Directory , creating users, resetting passwords and unlocking accounts. Assigning group membership access.
- Omada system, onboarding new users,terminating and requesting relevant access.
- Direct transact portal to manage user accounts and access.
- Octopus deployments and releases to production environment.
- - Assisting with onboarding and offboarding new starters. Laptop configuration setup, access to company resources etc.
- Conducting vulnerability checks on users machine to identify threats from a security point of view.
- - Review and update documentation on Sharepoint, Onedrive.
- - Microsoft Azure(Entra) - Add users to the correct groups, make sure access is granted and management of resources.
- InTune - Managing of company assets, vulnerabilities.
- - Monitoring and managing the Asset Register of devices.
- - Morning checks to see if servers, boardrooms and all media is functional
- Sharepoint, creating knowledge base articles.
- Printer management, installation and configuration.
- -Microsoft Defender, monitor and administration emails to make sure emails, headers and footers gets reviewed.
- - Administration of Microsoft 365 Dynamics, checking on account queries, status and managing user accounts.
- - Checking SQL Database for open requests that needs to be actioned from a financial point of view.
- ApprovalMax & Xero finance administration.
- Cloudpath system administration
- Ruckus Wireless systems administration and monitoring of wireless APs and internet.
- Hik-Conenct security system - onboarding biometrics and administration of staff members.
Technical Engineer
HST
10.2021 - 11.2022
- Daily responsibilities and task work list include the following:
- - MS Office 365 Administration, creating email accounts, resetting passwords, assigning user to distribution groups.
- - Onsite & remote Printer support, diagnosing faults, logging on printer web portal checking settings, print management.
- - Daily monitoring of systems which includes; ESET, Symantec Endpoint Encryption, Trello, AWS(Server Management), Sharepoint (Updating and uploading files & providing user access for folders) -
- Checking on VMware for issues, servers that is down or needs to be rebooted.
- - Sonic Wall, providing user access to the relevant systems for VPN connection.
- - Group Policy Management and Windows Updates
- - Active Directory for user account unlocks, password resets and workstation to be in correct organizational units directory
- - Laptop & Desktop computer setups for hardware upgrade or software that needs to be loaded/troubleshoot- Remote tools including TeamViewer, Anydesk Support for user queries on email, phone support - Perform and check if backups were completed via backup exec Symantec.
- - Login via Putty with user credentials to check disk space on linux boxes.
- - Manage Citrix Servers, Citrix apps & desktops, storefront for users and resources.
- - Hyper-V management for VMs
- Reason for leaving: Started Own company
Network Administrator
Krypton Web
01.2021 - 10.2021
- Role responsibilities include:
- -Answering calls, chats and responding to customers with technical queries.
- -Using UNMS monitoring software to monitor client sites, devices and outages.
- -Troubleshooting via remote management via router configuration and via Sphlynx CRM
- - Fibre checking and troubleshooting of ONT Device, router and periscope Weblink.
- -Wireless troubleshooting by accessing beam remotely via IP address.
- -Logon to clients via AnyDesk & assist servers, printers, windows software & driver support.
- - Both PC hardware and software support
- -Asset Management & Stock Control
- - Equipment setup for new installations for customers.
- - Testing equipment and escalate tech failure to supplier
- -Using Freshchat & FreshDesk Systems
- - Periscope software to check fibre breaks, faults and ONT
- Reason for Leaving: Another opportunity with better working hours and I was on contract basis
Support Engineer
Genii Analytics
05.2018 - 09.2020
- Support both client and users with application related faults and IT.
- Monitoring of servers, administration and performing maintenance and deployments.
- Testing various applications and fault findings and to see if there are any bugs within the system after a new releases.
- Patching the server, creating user accounts, changing user passwords and providing user access.
- Asset management and purchase orders administration
- SQL Backups and job creations and executing scheduling of services & queries.
- Knowledge Management & building web content for both internal and external use
- Qlikview & QlikSense Support Services (including deployments, server build+administration)
- IT Auditing (Software licenses, reviewing systems, data management, security risks & policies) -
- SharePoint and administering new online pages, content and other resources (sharing files etc) -
- Networking and distribution of LAN, switches and hubs in the office.
- Quality assessing and bug report analysis.
- -General IT support both hardware and software within the office including:
- Printer support
- Standard Build Procedure for computers for both new & existing staff members
- Anti Virus Administrator and monitoring activity of both web and local computers.
- Setting up network in the office and monitoring
- Remote Desktop Login support services
- Web content creation
- VPN Setup & Access
- Office 365
- Bluehost
- MS Azure and Server Setup
- Reason for Leaving: Retrenched
IT Technician
Southern Sun
10.2017 - 05.2018
- Managing administering IT Systems across 9 different hotels.
- Setup with users and assisting them with desktop support and software, hardware queries.
- My daily activities include :
- -Backing up and restore user profiles
- -Printer support and setup (ricoh, Hp)
- -Installations of various applications and support including SAP, Opera, Mymicros, Midas, Office 365, EMC etc -Replacing faulty hardware components like ram, hardrives, power supplies etc. -Remote Support, sccm, vnc, saflok, Vingcard (Key cutting software) -Managing and setup of SiteKiosk machines.
- -Onsite support (Hardware such as cabling, routers, servers and computers)
- -Anti Malware and Anti virus protection, Cibecs for back up data protection
- -Basic Server Support and looking after server rooms, this includes maintenance checks. (cabling, ports, Ups) -Asset register management and administration support of purchase orders.
- -Supporting thousands of end users across 9 different hotels in the Western Cape for any IT related issues.
- Tsogosun/Southern Sun Group
- Reason for leaving: Contract Ended
IT Client/Desktop Support
Brandseye
03.2017 - 07.2017
- Managing hardware and software of computer systems within the Company.
- IT Auditing - Running systematic scans, reports & analysis of end users.
- Performing security scans on PC’s & the network/Monitor systems
- Answering calls and assisting clients with support queries.
- Administering asset register, Office 365 and Gmail accounts (Setting up accounts)
- Reason for leaving: Family personal reasons needs sorting out. Critical time in my life.
Support Engineer
Zhero
11.2016 - 03.2017
- Remote Desktop Support –Troubleshooting end user queries.
- This will be over the phone support, email or via Skype.
- Monitoring servers, machines, performing daily security checks.
- Administration of Microsoft Exchange 2010 / 2013 / 2016 (Delegating access, setting permissions, mailbox creations)
- Administration of N-enable monitoring system (Checking agents, disk failed and connectivity issues)
- Office 365 - Administration of mailboxes and applications.
- Administration of Microsoft Active Directory - Setting passwords, unlocking accounts. Adding to distribution groups and providing access to shares.
- Support in Windows Server 2008/2012 , Mac & Windows installations & troubleshooting.
- Windows 7/8/10 Operating system support.
- Reason for leaving: Family personal reasons needs sorting out
Data I/O Support Engineer
Sharpspring
06.2016 - 09.2016
- Provide product training on how to use of digital marketing system to our clients.
- (This will be utilizing our tools used to market their product and pulling reports based on behaviour tracking)
- Offering technical support and responding to tickets via telephone, email & chat support systems. Used GitHub tool and Jira.
- Client relationship management integration, migration and resourcing.
- Assisting with the back-end of Marketing Automation and its processes.
- Reason for leaving: Retrenched
Service Desk Analyst
Computacenter
04.2015 - 06.2016
- Providing Support for Incident Resolution and logging tickets
- Troubleshooting and configuring general IT queries
- Reporting and fault findings to our clients like system hardware failures, software application troubleshooting and network outages.
- NGSD Chatting service, Email & Phone Support.
- AD, DNS, Windows Servers, Citrix, Remedy, BIS, remote tools (RDP,VNC,SCCM)
- Configuring various windows platforms via remote support & security (Symantec)
- Fault findings and testing accounts, profiles and creating knowledge base system.
- Reason for leaving: Got better job opportunity, more salary and better hours
Technical Support
Mweb
02.2013 - 11.2014
- Desktop support of ADSL, Wireless, Dial up and sales
- Troubleshoot Internet and email queries/DNS,TCP/IP
- Configuration of both software and hardware support
- Turning possible leads into sales
- Configure user computers and fixed line interrogation testing
- Tools Include: Remedy, Microsoft Office, VNC, TeamViewer, Line Interrogation Apps
- Reason for leaving: Studied Further
Owner of company
Ongo Systems
- 06.2014
- Managing staff, daily processes and IT call out duties/ Testing new equipment and marketing products. Implementing projects, estimations and cost analysis on business concepts
- Budgeting business forecasts, IT call out support, Basic Hosting, Troubleshoot computers, modems and networking.
- Sold Business
Sales and IT Network Representative
Neotel
08.2012 - 02.2013
- Introducing new technology & service to clients
- Outlining Fibre Optic future capabilities
- Checking layout of client existing network in workplace
- Generating contactable leads turning it to sale
- Contract Ended
Floor Facilitator
Planet Fitness
03.2010 - 04.2011
- Assisted in fixing and setting up of computer systems/Conducting tests on computers and running diagnostics
- Helping members with training techniques/Fitness
- Contract Ended
Debt Collector
Foschini Group Head Office
08.2009 - 02.2010
- Consulting with customers regarding their accounts that are behind and some in arrears.
- To help clients make arrangements for payment before they go into debt review
- Account and client updates/Computer literacy/Help-desk support
- Contract Ended
Education
Matric -
Cravenby Secondary
01.2008
Bachelor of Science - Bsc Computer Science & Business
CTI
Cape Town, South Africa 04.2001 -
Skills
IT Management - Administering of client accounts, audits, security, conducting analysis & performing reports on business systems, management and fault findings on printers, system administration & support This also includes VOIP (Yealink & Arc web portal management) Setting up extensions and testing resource
Autotask - ticketing management system , IT Glue - Knowledgebase System , Kaseya - Remote connection & monitoring tool
Knowledge Management- Setting up WordPress Website & documentation for clients & internal staff for training purposes, including on Microsoft SharePoint
Back Ups - Macrilum Reflect Software to copy clone or image hard disks
Cloud back ups to One Drive, Google Drive, Cobian Backup 11, Backup Exec (Symantec)
IT Audits & Security - Keeping and maintaining asset register and checking and monitoring computers, software & hardware components Perform system scans, diagnostics on machines and report analysis on fault findings Guiding users for PCI Compliance and passwords complexity
Hardware & Software: Building, repairing computer systems and installing, configuring and diagnosing software related issues Administering and monitoring various software and security within businesses
Daily tasks includes security audit & reporting, asset management, handling projects and implementing systematic changes across servers and platforms
Applications include:
System Analysis & Design, MS Azure, SQL, GitHub, MS Office 365 Administration, Microsoft Exchange 2010, Active Directory TeamViewer Sophos, Symantec, Testing, Biometrics, Avast Security, Citrix Workspace,
Citrix Director, Citrix Cloud WordPress, Windows Servers 2008, 2012 & 2016, SharePoint, Xero, AWS Qlik, Sage, SAP, SCCM, Networking & N-Central Services, SSL certificates, GAAP, MyMicros Systems, Microsoft Azure & Server Management, Solarwinds, N-able, Jira, confluence and WordPress, Oracle PeopleSoft, Symantec Backup, Backup Exec, Linux, Putty, Task Secudler, Yealink VOIP Syspro, Intersystems IRIS
Understanding and implementing SDLC/Hosting meetings with clients and taking them through on-boarding process of new software
Input and output of data and how analytics is being calculated Basic Domain hosting & Html
Technical Troubleshooting, remote support, project management & customer relations
Testing vulnerability of websites, checking certificates and firewall settings
Digital marketing Specialist - Promoting website, products and services to either local or global markets Ad promotion either via organic or paid marketing
Certification
CTI college- Business and Computer Science (BSC IT DEGREE) Completed 2014
References
- Wonga, Dries Grobbler, SRE, 0825339526
- Wonga, Emmelea Forbes, Product Owner, 0833086186
- HST, Lesego, Senior IT Engineer, 0658154397
- HST, Adam Abdurahman, COO, 0844640511
- Genii Analytics, Chad Maree, IT Engineer, 0829287105
- Genii Analytics, Nicola, Chief Operation Officer, 0767071629
- Tsogosun Southern Sun Group, Jonathan Chombo, IT Manager, 0823752891
- Brandseye, Pieter Berner, Team Manager, 0731670352
- Zhero, Rowan Swanepoel, Team Manager, 0724367234
- Computacenter, Ashton Naidoo, Tech Lead, 0739811803
- Mweb, Shamiela Samodien, Team Manager, 0761524808
Timeline
TechOps Engineer
Wonga
01.2023 - 01.2026
Technical Engineer
HST
10.2021 - 11.2022
Network Administrator
Krypton Web
01.2021 - 10.2021
Support Engineer
Genii Analytics
05.2018 - 09.2020
IT Technician
Southern Sun
10.2017 - 05.2018
IT Client/Desktop Support
Brandseye
03.2017 - 07.2017
Support Engineer
Zhero
11.2016 - 03.2017
Data I/O Support Engineer
Sharpspring
06.2016 - 09.2016
Service Desk Analyst
Computacenter
04.2015 - 06.2016
Technical Support
Mweb
02.2013 - 11.2014
Sales and IT Network Representative
Neotel
08.2012 - 02.2013
Floor Facilitator
Planet Fitness
03.2010 - 04.2011
Debt Collector
Foschini Group Head Office
08.2009 - 02.2010
Bachelor of Science - Bsc Computer Science & Business
CTI
04.2001 -
Owner of company
Ongo Systems
- 06.2014
Matric -
Cravenby Secondary