Ntombizodwa Sithole
Braamfisher,Soweto
Summary
Motor Claims Consultant at Telesure Investments Holdings with a strong record of improving claims efficiency and customer satisfaction. Expertise in data analysis and critical thinking leads to effective resolution of complex claims. Consistently delivers exceptional service, ensuring timely settlements and favorable outcomes for clients.
Overview
6
6
years of professional experience
Work History
MOTOR CLAIMS CONSULTANT (PROCESSING)
Telesure Investments Holdings
Midrand
04.2025 - Current
- Efficiently manage all administrative tasks, from initiating claims to authorizing assessments, while handling inbound and outbound communications
- Process and prepare quotes, and assign assessments to qualified assessors
- Oversee the entire claims process, ensuring timely settlement and completion of assessments across all cost pools
- Collaborate with assessors, internal teams, and external partners such as repair shops and towing services to enhance claims efficiency and minimize assessment timeframes
- Maintain proactive and consistent communication with customers throughout the assessment process
- Diligently follow up on pending tasks to ensure the swift completion of assessments
- Address and resolve customer dissatisfaction by adhering to established complaint management systems and protocols
- Deliver outstanding customer service, leveraging robust communication skills to facilitate positive outcomes
CLAIMS ASSESSOR (TRAVEL)
Europ Assistance SA
Roodepoort
11.2023 - 03.2024
- Efficiently register new claims and meticulously gather relevant data from diverse sources
- Conduct thorough analysis and investigation of claims to ensure accuracy and validity
- Proactively engage with insured parties, medical professionals, travel agencies, and airlines to secure essential information and documentation for claim assessment
- Verify client travel details against policy schedules to ensure compliance and coverage
- Provide consistent updates to clients on claim status, maintaining high levels of customer service
- Accurately calculate claim amounts and adjust reserves using the ICE system, reflecting financial precision
- Expedite claim finalization, adhering to strict turnaround times and policy specifications
- Liaise with finance for prompt settlement of approved claims, ensuring a seamless transaction
- Escalate contested claims to insurers like Old Mutual, TIC, Bonitas, and BestMed for resolution
- Diligently organize and attach supporting documents to client files for comprehensive record-keeping
- Deliver responsive client communication via phone, WhatsApp, and email, both internally and externally
- Maintain and close claim files with precision, ensuring all cases are resolved and documented
CALL CENTRE AGENT (CASE MANAGER)
Europ Assistance SA
Roodepoort
05.2019 - 10.2023
- Managed inbound and internal call transfers with efficiency and professionalism
- Provided exceptional support to Europ Assistance client groups, coordinating roadside services
- Coordinated dispatch of towing service providers for client assistance, including towing, jump starts, and tire changes
- Maintained accurate client records by updating information in the company's system
- Verified vehicle warranties with dealerships to ensure service eligibility
- Conducted diligent follow-ups on client assistance, ensuring case closure upon service completion
Education
BACHELOR OF COMMERCE - Transport & Logistics
University of South Africa
Florida06-2025
Regulatory Examination (RE5) - All Categories
Moonstone Business School
Sandton06-2023
Higher Certificate - Tourism Management
University of South Africa
Florida06-2021
Skills
- Customer Service
- Critical Thinking
- Analytical Skills
- Decision Making
- Collaboration
- Data analysis
- Ms Office
Languages
- English
- Zulu
- Tswana
References
AVAILABLE UPON REQUEST
Personal Information
- Date of Birth: 05/06/90
- Nationality: South African
Driving License - Category
Code 10
Timeline
MOTOR CLAIMS CONSULTANT (PROCESSING)
Telesure Investments Holdings
04.2025 - Current
CLAIMS ASSESSOR (TRAVEL)
Europ Assistance SA
11.2023 - 03.2024
CALL CENTRE AGENT (CASE MANAGER)
Europ Assistance SA
05.2019 - 10.2023
BACHELOR OF COMMERCE - Transport & Logistics
University of South Africa
Regulatory Examination (RE5) - All Categories
Moonstone Business School
Higher Certificate - Tourism Management
University of South Africa
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