Ntwariso Maluleke
Midrand
Summary
Bringing strong problem-solving skills and practical mindset to every task. Proven ability to communicate effectively with clients and colleagues, ensuring smooth operations and excellent customer service. Adaptable and quick to learn, ready to tackle new challenges and deliver reliable technical support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Nkgwete IT Solutions
Sunninghill, South Africa
10.2023 - Current
- Delivered on-site IT support to Eskom users, ensuring compliance with SLA agreements.
- Achieved consistent meeting of SLA response and resolution targets.
- Troubleshoot and repair laptops, desktops, and hardware faults, including liquid (water) damage.
- Diagnose and resolve Wi-Fi and LAN connectivity problems.
- Support and troubleshoot Cisco IP phones.
- Troubleshoot Microsoft Office and other software-related issues.
- Install and configure approved software applications.
- Logged and coordinated vendor calls for motherboard replacements and major repairs.
- Upgrade and maintain Windows operating systems (Windows 10/11)
- Maintained detailed service reports and accurate IT asset documentation.
Education
National Diploma in information Techology - Software Development
Tshwane University of Technology
Pretoria, GP01-2024
Grade 12
Hanyani Thomo High School
Giyani, LP01-2018
Skills
- Strong verbal and written communication
- Good problem solving and analytical
- Business acumen
- Application and system configuration
- Computer literacy
Languages
English
First Language
Xitsonga
Proficient
C2
Tshivenda
Beginner
A1
Certification
- [Field Service Engineer of the Year 2024] Nkgwete IT Solutions
Reference
References Available Upon Request
Timeline
Field Service Engineer
Nkgwete IT Solutions
10.2023 - Current
National Diploma in information Techology - Software Development
Tshwane University of Technology
Grade 12
Hanyani Thomo High School