Ntuthuko Progress Mthethwa

This role required a mix of technical skills, attention to detail, interpersonal communication, and cross-functional teamwork to ensure smooth export operations and customer satisfaction.

• Vendor and Customer Liaison: Communicated with vendors, customers, and global partners to resolve issues, confirm information, and maintain efficient operations.
• Accounting and Data Management: Managed bookkeeping, processed invoices, and maintained accurate financial records, ensuring compliance with company policies and accounts payable processes.
• Customs and Shipping Coordination: Worked with customs brokers, freight forwarders, and government agencies to ensure shipments were correctly processed, cleared, and delivered on time. Monitored and tracked shipments and resolved discrepancies.
• International Trade Documentation: Prepared and processed export documentation, including bills of lading, invoices, and certificates of origin. Ensured timely collection of payments and compliance with import/export regulations.
• Customer Service and Problem-Solving: Provided excellent customer service through phone and face-to-face interactions, addressed concerns, and resolved issues with strong problem-solving skills.
• Cross-Department Collaboration: Coordinated with sales, logistics, and accounting teams to ensure successful completion of export operations and optimize overall performance.
• Industry Knowledge and Compliance: Stayed updated on global trade regulations, attended industry events, and used software tools to streamline processes.

• Updating the fixed assets register, recording all new assets, and also scrapping the ones which we have been donated or sold during per financial period
• Creditors: To ensure that the chamber always pays its supplier on time without any interest fee
• Providing them with proof of payments when required or remittances when needed
• Nedbank/Deutsche Bank Payment: Preparing payment deemed necessary and immediate if required i.e., BAFA Repayments, Visa's, logistics, meal Advances, Subscriptions, conferences - paying venue deposits & monthly office running costs
• Performing creditors reconciliations and bank reconciliations
• Preparing company profiles for clients
• Contacting and setting up meetings for German companies wishing to invest in SA
• Performing address research and report writing
• Accompanying clients for business partner search meetings
• Recording and taking minutes during the business-to-business meetings
• Preparing customer satisfaction surveys after business to business meetings
• Creating information sheets for trade fair visiting and going out of SA