MABASA MUCHAVELERI
Summary
Seasoned Sales and Service Team Leader with a strong background in driving team performance, customer satisfaction, and sales growth. Known for fostering empowered teams that deliver exceptional customer service. Strengths include strategic planning, problem-solving, and relationship-building. Demonstrated success in improving operational efficiency and boosting team productivity.
Overview
13
13
years of professional experience
Work History
Sales and Service Team Leader
First National Bank (FNB)
01.2023 - Current
- Drive team revenue totals by bringing in top sales numbers
- Enhance customer retention by consistently delivering exceptional service experiences for clients
- Proactively resolve escalations from dissatisfied customers, ensuring timely resolutions that promoted brand loyalty and repeat business
- Provide insightful guidance on product offerings that led to higher-value transactions and increased profitability per sale
- Nurture a customer-centric mindset within the team, prioritising exceptional service delivery and cultivating long-term relationships that drove sustained business success
- Conduct regular evaluations of staff performance to identify areas for improvement and opportunities for professional growth
- Develop comprehensive strategies tailored toward penetrating untapped markets while maintaining strong existing client relationships
- Develop a high-performing sales team by providing ongoing training, feedback, and support
- Establish a culture of accountability within the team that resulted in increased ownership over individual tasks and collective objectives alike
Branch Consultant
First National Bank (FNB)
07.2017 - 01.2023
- Resolved customer queries and provided exceptional customer service
- Processed transactions above benchmark standards while ensuring customer satisfaction
- Assisted clients with banking inquiries, transactions, and applications
- Maintained and updated customer accounts efficiently
- Contributed to team success by adapting to changing business needs
Bank Teller
First National Bank (FNB)
06.2014 - 07.2017
- Processed cash deposits and withdrawals with accuracy
- Provided customer service by handling inquiries and account transactions
- Balanced daily cash transactions and ensured compliance with teller policies
- Educated customers about banking products and services
Workplace Planning (Human Resources) Trainee
Eskom
09.2012 - 08.2013
- Assisted in strategic workforce planning and business driver analysis
- Updated workforce planning tools using SAP employee data
- Segmented workforce data into categories and compiled reports
- Captured organizational structures for workforce planning
- Assisted in quality management for ISO 9001:2008 certification
Education
BCOM - Financial Management
University of South Africa (UNISA)
03.2025
Bachelor of Technology - Internal Auditing
Vaal University of Technology
01.2012
National Diploma - Internal Auditing
Vaal University of Technology
01.2010
National Senior Certificate -
SASA Combined Independent School
01.2006
Higher Certification in Financial Planning -
Milpark Education
Skills
- Good interpersonal skills
- Attentive to detail
- Good communication skills
- Transparent
- Multilingual
- Ability to work under pressure
- Excellent time management
- Problem-solving skills
- Good leadership skills
- Self-motivation
- Computer literate
- Financial analysis
References
- Mokgadi Maremane, Growth Specialist, FNB, +27 82 921 4859
- Pitsi Mnguni, Branch Controller, FNB, 073 011 5475
- Dimakatso Marabele, Branch Controller, FNB, 082 098 9305 / 064 536 0654
Languages
- English
- Sepedi
- IsiZulu
Personal Information
- Date of Birth: 04/18/90
- Gender: Female
- Nationality: South African
- Driving License: Yes (C1)
Certificates And Trainings
- Moonstone - RE 5 (Regulatory Examination), 2019
- UNISA - Numerical Skills for Business, 2014
- Eskom (Training) - Microsoft Excel 2010 (Level 1 & 2), 2013
Timeline
Sales and Service Team Leader
First National Bank (FNB)
01.2023 - Current
Branch Consultant
First National Bank (FNB)
07.2017 - 01.2023
Bank Teller
First National Bank (FNB)
06.2014 - 07.2017
Workplace Planning (Human Resources) Trainee
Eskom
09.2012 - 08.2013
BCOM - Financial Management
University of South Africa (UNISA)
Bachelor of Technology - Internal Auditing
Vaal University of Technology
National Diploma - Internal Auditing
Vaal University of Technology
National Senior Certificate -
SASA Combined Independent School
Higher Certification in Financial Planning -
Milpark Education