Ntswanano Dumisani Nkuna

• Collaborated with team members to achieve target results.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used coordination and planning skills to achieve results according to schedule.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Processing refunds and indemnity on clients’ accounts

· Bank reconciliation

· Processing of creditors payments – EFT banking debtors and creditors

· Daily capturing of creditors invoices and reconciliation

· Daily allocation of bank statements

· Accounts receivable ( invoicing & clearing of payments)

· Petty cash management

· Credit card and fleet cards reconciliations

· GRV of invoices

· Month end provisions and accruals

· Collections

· Adherence to internal control procedures relating to responsibilities

· Meeting deadlines

• Discussed options with clients and determined appropriate plans.
• Provided information about service procedures and expected timelines.
• Documented payment details and personal information on customer accounts.
• Wrote service orders and updated schedules.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Escalated incidents to next level to remain compliant with company's standards and procedures.
• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
• Developed estimates by costing materials, supplies and labor.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.