Ntswaki Malibeni
Viljoenskroon
Summary
Proactive Clerical Assistant experienced in establishing billing processes and correcting account discrepancies. Facilitates efficient operations through meticulous record-keeping and compliance. Dedicated to enhancing customer satisfaction by addressing concerns promptly. Motivated professional demonstrating strengths in administrative support and customer service. Adapts to varying demands through effective communication and organisational skills. Eager to contribute to team success and streamline processes in future roles.
Overview
22
22
years of professional experience
Work History
Senior Clerical Assistant; Stores
Moqhaka municipality
Viljoenskroon, South Africa
09.2012 - Current
- Issued stock items to fulfill departmental needs.
- Captured requisitions in system to maintain accurate inventory records.
- Performed stock audits to ensure accuracy of inventory.
- Organized and maintained documents in a systematic filing system.
- Requested replacement stock to maintain inventory levels.
- Prepared and submitted monthly reports to management for review.
Clerical Assistant; Income Section
Moqhaka Municipality
Viljoenskroon, South Africa
09.2004 - 08.2012
- Established new rates and tax accounts to streamline billing processes.
- Corrected discrepancies in customer accounts to ensure accurate billing.
- Handled confidential documents with discretion to protect sensitive information.
- Organised and stored hardcopy files for efficient retrieval and compliance.
- Resolved customer queries to ensure satisfaction and clarity.
- Capturing water and electricity meter readings.
Debt collection clerk
Moqhaka Municipality
Viljoenskroon, South Africa
09.2003 - 08.2004
- Responded to customer enquiries via telephone and email, providing timely and accurate information to enhance customer service.
- Facilitated the final demand notice process to ensure timely payment collection.
- Arranged payment plans with customers to manage outstanding balances.
- Prepared monthly reports to track progress, and identify areas for improvement.
Education
Higher National Diploma -
Unisa
Potchefstroom, NW2025
NVQ Level 5 -
Unisa
Potchefstroom, NW2017
Certificate of Higher Education - Municipal Finance and Administration
LGSETA
Kroonstad, FS2011
Diploma of Higher Education - Business Administration
Mentor business College
Johannesburg, GP2002
Certificate of Higher Education - Administration
Mentor business college
Johannesburg, GP2000
Skills
- Customer service
- Administrative support
- Inventory management
- Document organization
Languages
Afrikaans
Upper Intermediate
B2
English
Proficient
C2
Interests
- Gym and Reading
- Walking
Timeline
Senior Clerical Assistant; Stores
Moqhaka municipality
09.2012 - Current
Clerical Assistant; Income Section
Moqhaka Municipality
09.2004 - 08.2012
Debt collection clerk
Moqhaka Municipality
09.2003 - 08.2004
Higher National Diploma -
Unisa
NVQ Level 5 -
Unisa
Certificate of Higher Education - Municipal Finance and Administration
LGSETA
Diploma of Higher Education - Business Administration
Mentor business College
Certificate of Higher Education - Administration
Mentor business college